Fri.Dec 03, 2021

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Weekly Roundup: Always Be Closing, Struggling with Employee Retention + More

The Center for Sales Strategy

- MOTIVATION -. "Today is always the most productive day of your week.". - Mark Hunter. - AROUND THE WEB -. > Always Be Closing? Yes – But Without Slamming the Door | The Evolution of Sales (Past, Present & Future) – Allwork. For many years, “Always Be Closing” (ABC) was the go-to sales technique. Today, however, most experts believe it’s not effective.

Sales 107
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What Is Revenue? A Quick Refresher

Hubspot Sales

Revenue is the first metric that appears on an income statement, and for good reason. It's the starting point for calculating profit, and generating enough of it means your business can cover operating expenses and stay afloat in the long run. Yet, despite revenue's importance, there's a lot of confusion around it. What does (and doesn't) count as revenue?

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11 best Contact Us page examples (+ how to create your own)

Zendesk

A Contact Us page isn’t just another page on your website. In fact, it is one of your most valuable pages—and should be treated as such. A contact page provides guidance for existing customers and offers an overview of your brand for new visitors. But contact pages aren’t always crafted with care. They might be missing a phone number or links to social channels, or they may be totally outdated or tricky to navigate—all of which makes for a bad customer experience.

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Graduate From Trusted Advisor to Object of Interest | Sales Strategies

Engage Selling

When I started selling decades ago, we were told that we wanted to be the trusted advisor or partner of our customer. To this day, I still hear people saying that. However, it’s an outdated cliché. Customers don’t want trusted … Read More » The post Graduate From Trusted Advisor to Object of Interest | Sales Strategies first appeared on The Sales Leader.

Sales 88
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Arpedio has a new Service Cloud Voice Accredited Professional?

Arpedio

December 3, 2021. ARPEDIO has a new Service Cloud Voice Accredited Professional. ? Back to blog. Meet Raquel. Raquel Genoveva Alonso González is a Salesforce Senior Functional Consultant specialized in Service Cloud. Raquel has almost 5 years of experience working with Salesforce from companies such as S4G consulting, Deloitte, and Capgemini engineering, where she participated in different international projects.

B2B 52
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Dec 03 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback.

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6 Myths about Conversation AI That Keeps You from Embracing Its Power!

SmartKarrot

With technological innovation happening at an alarming pace, it is very easy for people to start circulating their understanding or interpretation of the new tech. But this isn’t true in any sense. These myths are simply interpretations of the technology by people who haven’t been able to fathom its extent. And conversational AI, thanks to its learning capabilities and interaction abilities, falls exactly into this category.

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Arpedio has a new Service Cloud Voice Accredited Professional?

Arpedio

December 3, 2021. Arpedio has a new Service Cloud Voice Accredited Professional. ? Back to blog. Meet Raquel. Raquel Genoveva Alonso González is a Salesforce Senior Functional Consultant specialized in Service Cloud. Raquel has almost 5 years of experience working with Salesforce from companies such as S4G consulting, Deloitte, and Capgemini engineering, where she participated in different international projects.

B2B 52
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Infographic: 10 Essential Selling Skills

RAIN Group

In What Sales Winners Do Differently , we studied over 700 purchases from the perspective of business-to-business buyers to find out what really happened in their buying experiences.

Sales 131