Fri.May 28, 2021

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They Want to Renegotiate…Now What? (Part 2 of 3)

Engage Selling

It can feel like a big, scary problem when your customer starts demanding you renegotiate terms and prices on an existing agreement you have with them. But, it doesn’t have to be that way. As a sales leader, there are … Read More » The post They Want to Renegotiate…Now What? (Part 2 of 3) first appeared on The Sales Leader.

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Weekly Roundup: Fix Post-Pandemic Sales Turnover, Zoom-to-Face + More

The Center for Sales Strategy

- MOTIVATION -. "Quality performance starts with a positive attitude.”. -Jeffery Gitomer. - AROUND THE WEB -. > Take Action to Fix Your Post-Pandemic Sales Turnover Problem – Top Line Leadership. Suppose for a moment that 25% of your sales team quit before the end of 2021. Recent polling suggests this is possible. This article explains the research behind the prediction that voluntary turnover will increase as we exit the pandemic and prescribes specific things managers can do right now to pr

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How to Succeed at Creating a Compelling Vision [PODCAST]

Sandler Training

Mike Montague interviews Dr. Oleg Konovalov on How to Succeed at Creating a Compelling Vision. The post How to Succeed at Creating a Compelling Vision [PODCAST] appeared first on Sandler Training.

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UMass Memorial Health: Customer Month Spotlight!

Kainexus

Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. Our guest is Cliona Archambeault, the Director of Process Improvement at one of our customers, UMass Memorial Health. In this post, you'll find: Streaming audio podcast player. Topics and questions list. Video player. Full transcript. Listen here: Subscribe to our podcast to hear additional customer interviews and more!

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Choice Based Closing Skills

Sales Gravy

On this episode of the Sales Gravy Podcast, Jeb Blount and Michelle Rockwood teach you how to avoid coming across as pushy and desperate and instead compel people to lean into you by leveraging the choice based closing method. It's all about selling without selling. Before you jump on your next virtual sales call, download our FREE Video Sales Call Checklist On this episode of the Sales Gravy Podcast, Jeb Blount and Michelle Rockwood teach you how to avoid coming across as pushy and desperate an

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Tips for Hiring Freelancers and Contractors

Strategic Communications

While Uber and Lyft have popularized the concept of the gig economy, the truth is that gig, freelance, or contract workers have been around for a long time. In fact, I’ve been a contract worker or freelancer since 1981, when I first started writing business articles for a wide range of trade and business publications. I’ve worked remotely with publishers and editors for years — most of them I’ve never physically met.

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How to Build a Customer-First Strategy

SmartKarrot

Even though you use all your resources to tame and fame a business, it is the customers who are in charge of your business, at the end of the day. Customers today dictate how you as a brand, should shape your sales funnel, initiate new marketing efforts, and revamp your customer experience. Some of the old adages in the customer success niche include ‘ Customer is always Right ’, ‘Customer is the King’, ad ‘Customer comes First’.

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13 steps to advance your marketing career

Insightly

Are you feeling a little stuck in your marketing career? We’ve all been there. It can be hard to know when it’s time to take the next step. Then, sometimes it’s hard to even know what that next step is. Even though the marketing career path isn’t a straight one, there are a few steps you can take to advance your career. . 1. Decide if you are ready for your next position.

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Customer Success for Service Companies

SmartKarrot

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn.

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13 steps to advance your marketing career

Insightly

Are you feeling a little stuck in your marketing career? We’ve all been there. It can be hard to know when it’s time to take the next step. Then, sometimes it’s hard to even know what that next step is. Even though the marketing career path isn’t a straight one, there are a few steps you can take to advance your career. 1. Decide if you are ready for your next position.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Guide To Resolve Support Tickets Faster With Apptivo Ticketing System

Apptivo

It doesn’t matter if you are a small team within a start-up or a large team within a rapidly expanding organization, prioritizing and addressing tickets on time is critical for the overall well-being of the company and customer satisfaction. Today’s businesses understand the value of customer service, customer experience, and how it directly contributes to the company’s development.

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May 28 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Identify new opportunities within assigned Acoustic customers – both within existing solutions as well as within the broader portfolio.

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How to repurpose content for your email campaigns

Nutshell

Repurposing content—despite what it may sound like—is the act of transforming existing stuff to reach different audiences, like summarizing a blog post as a YouTube video. You spend hours perfecting your content—agonizing over every word in every blog post, editing and re-editing every frame in your videos, A/B testing your email campaigns to death.

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