Drift

NOVEMBER 11, 2021

Welcome back to another edition of Inside Drift, where we introduce you to members of the team that make Drift such a great place to work. So far you’ve met Shannon Donovan, Mary Mitchell, Catherine LaMacchia, Nadine Shaalan, Britnee Laughlin, Carolina Caprile, Michelle Ai, Frank Schepps, Tate Knapp, Zareena Javed, Jason Richman, Stacy Chen, Lillian Frost, Josh Moody, Miles Kane, Lorraine Chon-Qui.

B2B 118

B2B Sales 118

Help Scout

NOVEMBER 11, 2021

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today.

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Kainexus

NOVEMBER 11, 2021

When leading a Lean transformation , a consultant’s most important job is to help plant and grow a culture of continuous improvement in an organization. Planting a seed takes careful nurturing and dedication to actually grow the plant. Once a plant starts growing, it can't be abandoned. A plant gives warning signs if it is in trouble. If a plant starts to brown, it might need more sunlight.

Software 86

Software Software Organization 86

Zendesk

NOVEMBER 11, 2021

Sales operations refers to any tool, plan, or training your company uses to enable its sales staff to deliver their best work. It may seem like a vague term, but having a clear sales operations plan can greatly increase the success of your sales team. Below, we’ll explore the details of sales operations and how this flexible methodology can deliver some serious benefits to your company.

Software 52

Software Software Sales Communication 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Strategic Communications

NOVEMBER 11, 2021

There is often tension between marketing and sales in many organizations. But why? Shouldn’t these two functions be closely aligned to most effectively achieve the revenue and ROI goals of the organization? What causes this tension, why is alignment important, and what steps can you take to bring these two important organizational functions closer together?

Marketing 52

Marketing Co-Creation e-Learning Sales 52

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base. Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment.

Customer Success 19

Customer Success Onboarding Organization Management 19

SmartKarrot

NOVEMBER 11, 2021

It’s a customer-centric market out there, making customer loyalty a major strategy for brand growth. Wooing customers to retain them with rewards, referral benefits, and soliciting user-generated content from them over and above their purchases, can help your brand thrive. After all, who better than a happy customer to popularize your product/service better?

Customer Success 10

Customer Success Media B2B Retail 10

Hubspot Sales

NOVEMBER 11, 2021

Struggling to find financing is one of the harshest realities of startup life — with several businesses essentially starting from scratch. According to a 2019 study from SCORE , 42% of entrepreneurs are bootstrapping, starting with less than $5,000 in cash reserves. When startup founders hit a certain point — often after dipping more into their savings than they'd like or exhausting what family and friends are willing to chip in — they start to explore other courses.

Investors 111

Investors Finance Value Proposition Profitability 111