Thu.Jan 21, 2021

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A Simple Secret to Leadership That No One Talks About

The Center for Sales Strategy

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams. 1 out of 3 employees say that the boss doesn’t care about the staff. Until recently, leadership has always been about position and power rather than empowerment. A simple secret to leadership that no one ever talks about is that if you genuinely care about your people, everything else will take care of itself.

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30 Books Every Entrepreneur Should Have on Their Shelf

Hubspot Sales

Many salespeople don't plan on going into sales. But they do plan on building something, being their own boss, or leading a company someday. They're entrepreneurs, and sales is a great way to learn the ins and outs of business. Chances are you have similar aspirations. To help you prepare for your eventual takeover of the business world, we've compiled a list of the 30 best books on entrepreneurs.

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How knowledge-centered service benefits customer support teams

Zendesk

Customers want resolutions, and they want them yesterday. Your support teams are generally swamped with a variety of tasks ranging from simple service requests to major incidents that require immediate attention. That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. 66% of adults feel that the most important thing a company can do to provide them with a good online customer experience: value their time.

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The Top 5 Sales Influencers Every Sales Rep Should Be Following

Hubspot Sales

Sales isn't always intuitive, so from time to time, you're bound to need a little guidance to set you straight — expert advice, everyday hacks, and different strategies to help you step up your game a bit. But where does that come from? In many — if not most — cases, you won't have a mentor you can talk to at every turn when trying to become a better salesperson, and to the best of my knowledge, "guardian sales angels" aren't a thing.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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6 Keys to Optimize Your Virtual Sales Performance

CoSell

How can you optimize your virtual sales performance in the face of ongoing surges and restrictions with COVID-19? This question is on everyone’s mind. How can you focus your efforts of this time period to boost sales — during the pandemic and beyond? In many ways, selling is always about managing change. If you’ve been in sales over the last years, you know this to be true.

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What Is Captive Product Pricing?

Hubspot Sales

Imagine owning an Xbox without games, or a film camera with no film. Unless you’re a collector, it doesn’t really make sense. You may own both of the items, but if you’ve paid a lot of money for them you probably want to use them to their full potential. The companies you buy from know that you need both the film and the games to make these products work, so they sell the core product, the Xbox or film camera, separate from the accessory product, games or camera film, in order to inspire more sa

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Manufacturing Floor Ideas for Each Element of 5S

Kainexus

5S is a Lean manufacturing technique that addresses the organization of workspaces and processes for a safer and more efficient manufacturing facility. It is called 5S because the five steps in this Lean tool, sorting, setting, shining, standardizing, and sustaining, all start with the letter S in both English and Japanese. While this post is geared toward manufacturers' needs, the 5S technique can be of great value in other environments, such as healthcare and office settings.

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The rise of Audio Social Networking

LinkedFusion

What is Breakout – Premier Audio Social Media Application? The way to perceive social media platforms has changed. Goodbye to the old boring days of connecting with people via texting. Breakout is the new way to Link up with influencers, industry leaders, and meet people globally to share your interests, stories and opportunities. When you open the Breakout application you can see “Live Rooms” full of people talking so you can hop in and out, exploring different conversations, but if you w

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#009 Crafting Talk Triggers with Jay Baer

KAMCast

IN THIS EPISODE: How many of your Key Account contacts have a story to tell about their (customer) experience of you? I am not talking about a prompted testimonial packed with marketing quotes, engineered to pitch your products and services to a new audience. I am also not meaning a review of the features and benefits they enjoy from using your solution or engaging in your service.

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Twenty-Five for ’21: Predictions for the New Year, Part 4

SalesGlobe

What’s in the cards for 2021? Turnover, turnover, and more turnover. It’s never been as urgent for sales leaders to scrutinize how their organizations assess and select talent — and there have never been as many assessment tools available. Retaining top sellers may be especially challenging, which is why it’s critical to get compensation right this year.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Demonstrating Value to Grow Wallet Share

Revegy

Demonstrating measurable value is the #1 thing you can do to drive upsell and cross-sell opportunities to increase wallet share within an account. Recent TOPO research showing that, given the uncertainty in the marketing, customers are intent on seeing value in the first 90 days. Moreover, the cost of customer acquisition is up ~60% compared to 6 years ago.

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Boosting the ROI of Your Sales Training Process

Showpad

Take a moment to consider the sales training program your organization currently has in place. How long does it take your newly onboarded reps to complete? How comprehensive is it — do you largely stick to key skills, or do you factor in some of the more wild-card situations that sellers may encounter? Do you train each new sales agent in one-on-one settings or as groups?

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Moving Your Mission Forward: A Conversation with Raphah Institute

ClearPoint Strategy

We gathered on Thursday, January 14 th for a Q&A with Raphah Institute’s CEO and Founder, Travis Claybrooks. Laura Chandler, our Director of Community, asked Travis to share the challenges he faced in bringing his vision to life with Raphah Institute. Your organization can find similar success to Raphah Institute’s by following the advice Travis shares below in clearly defining goals and sharing progress with staff and stakeholders.

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The Essential Guide to SaaS Product Management

SmartKarrot

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. Offering software as a service or product became necessary to make it affordable for companies to bring certain systems onboard.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Trends in 2021: How Email Automation Tools Are Changing

Agile CRM

According to statistics by McKinsey , marketing strategies and budgets within organizations of all sizes across the world have been hugely impacted by the huge pandemic of 2020. Apparently, some of the hardest-hit sectors and companies, aside from the ones that were forced to shut down operations because of COVID – 19, would take more than five years to recover.

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Jan 21 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills.

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Customer Data Platform (CDP): The Ultimate Guide

SmartKarrot

The new generation of Customer Success saw the christening of an innovative version of the technology, namely the Customer Data Platform (CDP). In no time, it started garnering attention mainly due to its stellar capabilities of clubbing disparate information under a single umbrella. Be it connecting different data sources, such as email and marketing automation, or be it steering away from the data silo troubles, CDP has packed a punch, time and again.

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