How to Crush Customer Retention with Capture Plans [+ Templates]
Account Manager Tips
MAY 29, 2021
How to create a capture plan Capture planning is an essential strategy to retain your clients. Follow this 12-step capture plan process to fight churn and avoid competitive bids. Tweet. 0. Share. 0. Pin. 0. Share. 0. Research by Frederick Reichheld of Bain & Company (the inventor of the net promoter score ) showed increasing customer retention rates by 5% increases profits by 25% to 95%.
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