Holden Advisors
FEBRUARY 1, 2022
When determining product value, it’s important to go beyond cost and demand. Your customers’ perceived value matters too, especially if you want to build lasting business relationships. Have you ever walked out of a business feeling happy? If so, think about the things that made you feel that way. Was it the $5 you saved on your purchase or the ease and delight of doing business with them?
Customer Think
FEBRUARY 1, 2022
Blockchain technology has been around since the early days of Bitcoin, which debuted in 2009 as the world’s first decentralized Cryptocurrency. Yet, it is more than just digital currency. Blockchain is a distributed ledger technology that can revolutionize modern business. But how fast will blockchain technology make its mark on the business world? According to […].
The Center for Sales Strategy
FEBRUARY 1, 2022
There's hardly any organization that would not want its salespeople to be well-groomed and highly presentable. Every employer understands well that in sales, the personalities of salespeople are vital in driving conversions. So, as someone looking to gain great success in sales, you need to work on your personality traits. But what are the best personality traits in sales that enhance the prospects of success?
Customer Think
FEBRUARY 1, 2022
Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel, 43% offer nine or more digital channels, and 65% of companies have at least one channel powered by artificial intelligence. More companies are also offering better customer self-service tools.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Kainexus
FEBRUARY 1, 2022
If you have read this blog before or poked around our website a bit, you know that our continuous improvement software solution includes digital Kanban boards. For that reason, you may think it is odd that we've written a post that consists of a discussion about the downside of the very tool we provide. But Kanban management software is like everything else; you weigh the advantages and disadvantages and go with the approach that offers the most benefits.
Customer Think
FEBRUARY 1, 2022
Educational technology (edtech) adoption surged during the pandemic and is sustaining momentum as students continue to turn to flexible hybrid and online learning methods. In fact, not only do classroom models remain flexible, but individuals outside of the classroom also embrace edtech for skills development or to pursue new career opportunities. As online learning accelerates, […].
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 1, 2022
As someone with Asperger’s, I’ve always experienced the world from a different set of rules than those used by ‘normal’ people (neurotypicals (NTs)). Occasionally I get in trouble, even with friends. I remember once my neighbors Gus and Randy came over to watch TV and brought an ugly (ugly!!), cheap glass ashtray as a ‘visit’ […].
QYMATIX
FEBRUARY 1, 2022
Predictive Sales Analytics is a Game-Changer in B2B. Productivity in business-to-business (B2B) sales is simply defined as the output rate of a sales team, considering all direct costs and performance. Two trends that are drastically affecting sales productivity are sales analytics in general and predictive sales analytics in particular. Sales analytics is since long an efficient method to measure what is working and what is not working in sales.
Customer Think
FEBRUARY 1, 2022
Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed. Self-checkout helps, but stores need workers to answer questions, stock inventory and prepare foods. This has inspired some innovative fixes. Next time you pick up a 69-cent can […].
SmartKarrot
FEBRUARY 1, 2022
The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. Several CX experts have themselves struggled in this endeavor. Many company leaders say that customers come first, but they get more worried about tapping into new markets, sales, talent management, or process optimization when it comes to implementation.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
FEBRUARY 1, 2022
Interviewing an industry influencer is an epic (and cost-effective!) way to help you win your first online sale. Making your first online sale is a big thing. It’s exciting. It’s symbolic. It brings a feeling of optimism and reassurance. But how do you get to that point? Winning your very first customer can seem like […].
SmartKarrot
FEBRUARY 1, 2022
Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Design, implement and champion new processes that span cross-functional teams and map to the optimal customer journey.
Customer Think
FEBRUARY 1, 2022
Several years ago, in worldwide customer service experience research conducted for a major high-tech devices client, to drive stronger downstream customer behavior, it was found that processes and customer interaction had to take service employees well beyond the basics of knowledge, efficiency, and friendliness. Consistently, and irrespective of continent or country, the most effective reps, […].
SmartKarrot
FEBRUARY 1, 2022
Every B2B SaaS (Software as a Service) organization wants to retain existing customers and expand its new customer list. But, to do that, they need to ensure that the customers are genuinely happy with the products they are using. The product needs to fulfill their needs and make them successful. This is where the role of customer success manager comes into the picture.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
FEBRUARY 1, 2022
The benefits of unifying loyalty and CDP data. Three CDP use cases for customer loyalty. Enterprise customer data platforms are useful for improving loyalty by giving personalized and consistent experiences to all customers at any time. The CDPs aggregate your company’s information, making it easier than ever before to anticipate what they need next – […].
Customer Think
FEBRUARY 1, 2022
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