Sat.Sep 21, 2019 - Fri.Sep 27, 2019

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15 Skills Every Sales Associate Needs to Crush It

Hubspot Sales

Transitioning to a career in sales can happen in a variety of ways, however, few roles can set you up for a successful career in sales like a sales associate role can. As a sales associate, you are often the first touchpoint potential customers have to your company, providing valuable experience that can set you up well for your career. Not only do you get hands-on experience selling directly to consumers, but you have the opportunity to represent your company and gain valuable knowledge about t

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Client Experience Creates Competitive Advantage

Sandler Training

One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well does your company act and react at all those points along the way? Read Time: 6 Minutes.

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Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

Groove HQ

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service? The post Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results appeared first on Groove Blog.

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Is Your Contact Center a Cost or Value Center, and Who’s Counting?

SBI Growth

Regardless if your company is B2B or B2C, your customers navigate a myriad of channels to connect with your business. Whether those channels are owned by your company (your 800 number or LiveChat on your website), or a third party.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to sell like an improv comic: A Q&A with Second City Works’ Steve Kakos

Nutshell

Founded in 1959, The Second City improvisational comedy theater in Chicago has produced some of the greatest comedic acts of all time. Such beloved performers as Bill Murray, Steve Carell, Stephen Colbert, Amy Poehler, and Tina Fey have all performed on its stage at the start of their careers. Today, The Second City is just as well-known as a training ground, developing the next generation of comedic talent through its highly regarded classes.

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Weekly Roundup: How to Increase Consumer Confidence + More

The Center for Sales Strategy

- MOTIVATION -. "Your Attitude, Not Your Aptitude, Will Determine Your Altitude.". -Zig Ziglar. - AROUND THE WEB -. > This Week’s Big Deal: Boosting Buyer Confidence - LINKEDIN. In a boxing ring, the trainer plays many roles. They serve as advisor, mentor, and coach. They scout out weaknesses in the opponent and help their own fighter correct mistakes with form or footwork.

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What is the Difference Between a Strategic Plan and an Operational Plan?

Strategic Planning and Management Insights

A common misunderstanding we encounter when working with organizations is the difference between strategic planning and operational planning. While the two are closely connected, it’s important to understand how they are different and how your organization can use both types of plans to move the needle forward on your goals.

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Farewell Don Draper - How to Increase Brand Engagement in the Modern Media Landscape

Chaordix Co-Creation

The brooding, bourbon-swilling creative mess that was Don Draper once said, “People want to be told what to do so badly they’ll listen to anyone”. The man may be fictional and the sentiment obnoxious, but he wasn’t entirely wrong. In marketing’s early days, a catchy jingle, clever slogan or buxom spokesmodel was all a brand needed to capture the hearts and minds of its audience—and open their pocketbooks.

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Change This NOW! If You Want to Increase Retention Rates and Referrals

The Center for Sales Strategy

From sales and marketing to service interactions, gender defines the way a message is perceived. Women crave connection more than men, and perception is ultimately her reality. When it comes to perception and seeing, feeling, hearing, and sensing things, there is no such thing as objectivity. The golden rule to treat others the way you want to be treated is long gone.

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Last Year’s Data Isn’t Enough—Adopt 2020 Revenue Planning Best Practices Now

SBI Growth

It’s September. You and the rest of the executive team are beginning to think about next year’s revenue plan. If you are like most companies, you are probably looking at 2019 performance as your baseline. This sounds good in theory.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Your Organization Can Benefit From an Open and Respectful Culture w/ Johnathan Grzybowski

Strategic Planning and Management Insights

In this episode, we were joined by Johnathan Grzybowski, Co-founder & CMO of Penji. Offering a variety of on-demand graphic design services, Penji works with businesses to provide external design support for a monthly fee. The Penji team operates 24-hours a day, with both in their New Jersey office as well as around the world.

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Tomorrow’s Deal Depends on Value Today | Sales Strategies

Engage Selling

????????????????????????????????? A few months ago, I was privileged to be invited to a seminar hosted by Gartner featuring a small group of top level thought leaders in sales.

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Motivational Playlist: Recommended Best Songs for Sales Teams [VIDEO]

The Center for Sales Strategy

Music is so important for motivation and overall company culture, and we often underestimate what it can do for our team in terms of sales productivity. Are you struggling to find a great motivational playlist to pump up your team? If so, keep reading!

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How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. In this episode: What is VUCA and how do you deal with it? Attitudes to have and avoid in the face of uncertainty What leads to “freaking out” during times of volatility or uncertainty? How to create goals, plans, and actions to… The post How to Succeed at Dealing With Uncertainty [Podcast] appeared first on Sandler Training.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Assessing Risks in Your Strategic Plan

Strategic Planning and Management Insights

I am currently at Montreal Airport. This morning, my first flight of the day got canceled. Fortunately, I had made plans in case something like that happened, so I was able to get an earlier flight. If I hadn't, I would have pushed my entire trip a day back, which would not have worked. You may be wondering, "How does this relate to my strategic plan?".

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The Sales Training and Enablement Revolution

RAIN Group

The cliché of clichés to open an article like this is to say change is afoot. So I won't open with "change is afoot.". In the world of sales training and enablement, change is explosive. There's a revolution going on in training and sales enablement that organizations can no longer ignore.

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Focus on the Critical Few KPIs and Avoid the Trivial Many

SBI Growth

Creation of a “Revenue Operations” Function.

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Client Experience Creates Competitive Advantage

Sandler Training

We’ve all read the estimates on how much more expensive it is to find new clients than it is to nurture and retain existing ones. One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well… The post Client Experience Creates Competitive Advantage appeared first on Sandler Training.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Five Strategies to Ensure Manufacturing Sales Funnel Success

Miller Heiman Group

Manufacturing sales leaders need insight into your organization’s sales funnel in order to accurately manage the pipeline. A strong funnel management plan is one that uses your pipeline to guide decisions about your daily sales activities, strategies and selling time spent in order to achieve both short-term and long-term goals. Effective funnel management ensures that manufacturing seller’s prospects continue moving through the funnel and are managed at every stage.

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Quantify your value: use this checklist

Gordian Business

Image by StockSnap_Pixabay. “ Checklists can make priorities clearer and prompt people to function better as a team. ” — Atul Gawande, The Checklist Manifesto: How to Get Things Right. What value does your product or service create for your customers? By value, we mean financial value. So, what financial value does your product create for your customers?

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The Impact of Technology on Sales Kickoff

Showpad

Sales Enablement technologies are becoming increasingly popular for an innovative sales organization that wants to empower their Sales reps to deliver great selling experiences — and increase win rates. Your Sales teams can also leverage Sales Enablement technology for your Sales kickoff, the annual sales meeting that sets the stage for Sales performance for the remainder of the year. .

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How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. Listen Time: 20 Minutes.

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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Move the Deal Episode 14: Social Selling Lessons from the Only CEO with a Mohawk

Miller Heiman Group

This week’s guest is Chris J. Reed, global social media expert and the only CEO with a mohawk. Based in Singapore, Reed’s Black Marketing helps busy professionals build their brand and generate leads through LinkedIn. A pioneer in social media, Reed joins host Greg Moore to discuss strategies for leveraging social selling as part of an omnichannel approach to engage buyers.

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10 Leadership Behaviors that Promote Operational Excellence

Kainexus

Operational excellence happens when an organization consistently and reliably outperforms the competition through constant improvement and a dedication to customer value. When two companies have the same strategy, the operationally excellent company will have higher revenues, lower cost, and less risk. This type of execution is only possible with a combination of outstanding leadership and a culture that supports problem-solving and transparency.

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How Should I Forecast B2B Marketing’s Contribution to Revenue?

SBI Growth

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Client Experience Creates Competitive Advantage

Sandler Training

We’ve all read the estimates on how much more expensive it is to find new clients than it is to nurture and retain existing ones. One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well… The post Client Experience Creates Competitive Advantage appeared first on Sandler Training.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The 2020 Miller Heiman Group Icons Program

Miller Heiman Group

Nominations are now open for the 2020 Miller Heiman Group Icons Program. The Icons recognizes outstanding Miller Heiman Group client facilitators around the globe who drive improvements for sales and service and develop future sales talent. The ideal Icon is a forward thinker that seeks out opportunities to innovate and turns their ideas into reality.

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High Reliability Culture – The Not-so-Secret Sauce

Kainexus

Before I spent a lot of time learning, thinking, and writing about how businesses operate and what separates those that successfully achieve their mission and those that don’t, I took a lot of things for granted. I never worried that my plane would crash, I wasn’t afraid that the power plant near my house would explode, nor was I concerned that the aircraft carrier my neighbor’s son calls home would come to harm.

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SalesTech Video Review: Cirrus Insight

SBI

SalesTech Video Review: Cirrus Insight. Cirrus Insight puts Salesforce inside your email, removing the hurdles to Salesforce adoption – namely that it’s inconvenient to use and takes too much time to log activities. Cirrus Insight is a solution salespeople will actually use because it makes it easier to do their job – which is to prospect, follow-up, develop, and close deals. - Nancy Nardin, Smart Selling Tools.

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Streamline the Customer Journey to Enhance CX

Strikedeck

Shreesha talks about ways to streamline the customer journey to enhance CX.

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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.