Sat.Apr 30, 2022 - Fri.May 06, 2022

Sales Managers Can Help Salespeople Close More Deals

The Center for Sales Strategy

I know what you’re thinking… NO, I do not think sales managers should close deals for their salespeople. Doing that (consistently) only causes more issues, but that's not what this is about. The reality is, while pending business is great, what we need to see is salespeople closing business.

KAM Leader Series: Shaping Innovative Solutions

Strategic Account Management Association

By Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Dominique Côté, CEO and Founder, Cosawi and Principal, The Summit Group SAMA is proud to offer this 3rd article in the 4-part series on the importance of SAM / KAM leadership.


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How To Plan Effective Global Sales Training

Brooks Group

Time to read: 3 Minutes. Companies with salespeople who sell around the globe are starting to recognize the importance of finding effective sales training to create a standardized approach throughout their organization.

Why we believe in Coaching From the Inside Out

EcSell Institute

The path to providing an elite student-athlete experience begins in the mind. Here’s the proof: Ecsell Sports


Demystifying Intent Data to Drive Demand in B2B

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Acting on intent data when applied to buyer context can be a game-changer for gaining attention by increasing relevance, which drives purposeful engagement toward purchase. But all intent data is not the same. In this webinar, learn the difference between interest and intent, and the best ways to use the right data.

Stop Spinning Your Wheels: Selling Techniques for Fast Closes

The Center for Sales Strategy

Stop spinning your wheels on lousy prospects! Slow kills deals. Every seller knows (and loves) the feeling of a textbook sales process that goes from identify to closed-won, quickly.

Sales 101

The Surprising Way to Boost Your Sales Team’s Morale

Engage Selling

Want to boost your sales team’s morale? I don’t blame you. Let’s face it, the top sales teams have no shortage of morale on their side. When you picture a … Read More.

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Internal customer service: Definition, tips, and examples


Internal service for employees is just like customer service. The same rules apply: Make yourself available, answer questions, solve problems, and monitor feedback.

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4 Sales Team Challenges That Prevent Growth

The Center for Sales Strategy

Let's cut to the chase — it's important to quickly identify and address your sales team's challenges. It's also important to note that no business or team is exempt from sales challenges. The differentiating factor is the ability to overcome those challenges.

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Five Strategies to Successfully Onboard New Hires


So, you’ve started your business and now you’re ready to hire a team and start delegating tasks. How do you begin the process of onboarding new employees to your company? It may be one business process to which you’ve given little thought.

Have the Rules of Marketing & PR Changed?

Customer Think

The ways we communicate continue to evolve. Keeping pace with the latest trends in social media and online video, while preventing your product or service from getting lost in the digital clutter, is a daunting task.

Media 110

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022.


Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. At this year’s Zendesk Relate , we are centering on our customers.

Weekly Roundup: Upcoming Leaders, Sales Prospecting Tips + More

The Center for Sales Strategy

- MOTIVATION -. "If If you are not willing to learn, then no one can help you. If you are determined to learn, no one can stop you.". AROUND THE WEB -. > > Who Are The Upcoming Leaders In Your Company?– The Great Game of Business.

The 8 Things You Can Do to Be More Assertive in Sales

Crank Wheel

This is why salespeople should consider taking an assertive approach. Assertiveness does more than impress customers. It helps engage them and builds profitable relationships

The almighty Metaverse – its Rise and Fate

Customer Think

This is the third part of my return of the undead series. The first two parts dealt with identifying what components or building blocks a metaverse ecosystem needs to consist of. These components basically define how metaverse can work and serve as a m. Blog Editor's Pick Enterprise Technology


The Definitive Guide to the Top 4 Sales Enablement Metrics

See what metrics matter to increase productivity and revenue and your organization. This guide will help you stay data-driven while avoiding data overload.

The 3 keys to successful automated brand interaction


When it comes to your brand experience, each interaction counts. Your brand is the sum of every interaction you have, across every channel—with employees, prospects, and especially, your customers.

Fatal Sales Leadership Practices That Will Ruin You

The Center for Sales Strategy

Did you know that there are 397,900 sales managers in the United States? It's expected that this number will jump by 7% each year, which is the average amount of growth in the U.S. for a profession. As a manager, you need to ensure that your team is successful and happy.

Do You Need PPM or Continuous Improvement Software?


There are several technology solutions designed to help companies accelerate improvement initiatives and support business process improvement disciplines such as Lean and Six Sigma. So it isn't surprising that software buyers can become confused or overwhelmed by all the choices.

Turnover Happens

SBI Growth

One of the biggest challenges any sales organization encounters is the turnover of a quota bearing sales rep. In a Q1 2022 study by SBI , seller attrition rates hovered around ~27%, on average, where 15% to 20% was the historical range.

Organic Growth Strategy: How to Leverage Market Collateral Around Social Media

Speaker: Akilah Murrell, Sr. Director of Channel Marketing at Channel Maven

Join Akilah Murrell, Senior Director of Channel Marketing at Channel Maven, for this how-to session on engaging your buyer base through social media.

The Importance of Humanness in B2B Content Experiences

Customer Think

What is it that puts the humanness in business experiences?A A recent study from researchers at the University of Florida found that it’s not the question of whether people prefer a chatbot or an exchange with a human, but rather the perceived “humanness.

B2B 101

3 Reasons Sales Managers Focus Responsibilities on Selling vs. Managing (And What to Do About It)

Sales Readiness Group

Senior sales leaders become frustrated when their sales managers, many of whom were promoted from the sales ranks , focus their responsibilities on selling as opposed to managing their sales teams. Sales Coaching Sales Leadership

Lean Management System: Principles and Software Tools


Organizations have adopted the Lean methodology worldwide to improve work processes, reduce waste, and achieve overall performance optimization. The approach grew out of the Toyota production system, which helped Japan capture the automotive market following World War II.

May 06 – Customer Success Jobs?


Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support.

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

Navigate Marketing Transformation with data, process, and a CDP

Customer Think

How to run customer-centric marketing operations and achieve digital transformation To navigate the ever-changing waters of marketing, it’s important to arm yourself with data, process, and personalization.

4 Unique Challenges Facing Sales Managers

Sales Readiness Group

Now that you’ve hired a new sales manager for your team (or you’ve been hired as a sales manager), you can relax and take it easy. Right? Wrong. Research suggests that the average sales leader’s tenure is less than two years, much shorter than the average tenures of most other management positions.

The sales development toolkit every SDR needs


Sales enablement tools are so hot right now. It’s easy to get caught up in a rush to have the coolest new sales tools. But even though some of them are quite useful, there are only a few that your team really needs to be successful.

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May 04 – Customer Success Jobs


Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

The Business Case and Playbook for Data-Driven Sales Coaching

Sales coaching & learning is a wise investment, but also requires you to do it right. This eBook will serve as a springboard for your business case, playbook, and implementation plan as you consider an investment to improve data-driven sales coaching.

Why Customer Success and Women are the Future of Sales

Customer Think

It’s 2022 but the gender disparity in Sales is still very real. According to Forrester, although women make up more than half of the global workforce, they represent fewer than one-third of all B2B sales and one-quarter of all B2B tech sales roles.

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10 Best Zendesk Alternatives

Groove HQ

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is. The post 10 Best Zendesk Alternatives appeared first on Groove Blog. Customer Support


30 Healthcare Metrics & KPIs To Begin Tracking Today

ClearPoint Strategy

The healthcare industry in the U.S. and abroad has undergone major policy and business model changes over the past decade. These changes have spurred healthcare companies to look into new healthcare metrics—or key performance indicators (KPIs)—to decide if they are meeting these new standards.

How Product Managers and Customer Success Managers Can Empower Each Other??


It is 2022, and we would be surprised if teams are not inter-connected and empowering each other. There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. Apart from this, the two teams also complement each other.

12 Plays to Kickstart Your Recruitment Process

To stay ahead in this race, every recruiter needs a good playbook. In this eBook, we lay out 12 recruiting plays that can automate key steps in your recruitment process, helping you reduce both the cost and the time it takes to hire the best candidates.