Sat.Jul 03, 2021 - Fri.Jul 09, 2021

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What Is Deal Management and How It Can Help Reps Close More Deals

Hubspot Sales

When it comes to sales deals, there's always a variety of moving parts such as deal tracking, prioritization, organization, analysis, and more. On top of that, sales reps work on more than one deal at once and speak to different people with unique needs across each of those deals. This is where deal management comes into play — the process by which you can simplify and organize different aspects of your sales deals to improve efficiency, performance, and conversions.

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How Can We Shift Our Business From Transactional Product Sales to Anything as a Service?

SalesGlobe

Alignment to Your Revenue Roadmap and Driving the Right Behavior. Shifting a business from traditional products and services to SaaS and XaaS requires a laser focus on the upstream disciplines of the Revenue Roadmap and a refocus of your business in five key areas. Anything as a service, XaaS, is accelerating as companies navigate the shift to solution sales to meet and exceed customer requirements.

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Why Creating Value is a skill needed for the future with AI and Technology

Customer Think

Mckinsey in an article “Defining the skills citizens will need in the future world of work” has said, and I quote: add value beyond what can be done by automated systems and intelligent machinesoperate in a digital environmentcontinually adapt to ne.

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How to double your price and retain your customers

Holden Advisors

Is it possible to double your price and not lose any customers? Yep. If you’d asked me last year, I wouldn’t have believed it either. But that’s exactly what happened with one of our clients. In the end, our client’s revenue increased nearly $100M without losing customers. Here’s how we worked together to make this unbelievable situation a reality. Determine Negative Elasticity.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Giving Concessions is Not Negotiating

Software Sales Guru

Giving Concessions is Not Negotiating Master negotiators make sure their counterpart walks away from the table feeling like a winner. And they do so with a minimum of concessions. Yet, the paradox is that sellers who give away huge concessions easily, will end up with an unhappy prospect who harbors some vague, inexplicable sense that he’s been cheated.

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When Prices Go Up, Sellers Get Down to Business

Engage Selling

As the post-pandemic landscape continues to reveal itself in today’s marketplace, price increases are a defining characteristic…and a pain point for many of us. In some markets, these increases are incremental bump-ups. But in others, the spikes are meteoric, due … Read More » The post When Prices Go Up, Sellers Get Down to Business first appeared on The Sales Leader.

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More Trending

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Insight-led selling: The key to eliminating the buyer-seller mismatch

The SAMA Podcast

Learn more about Finlistics here. Learn more about the book here. This week only, buy the ebook directly from Amazon for just $1.99. There exists today a massive buyer-seller mismatch. To wit: Only 20% of enterprise buyers think their suppliers understand their business. And even when they DO understand it, only one in four can effectively align their client's business goals with their own company's offerings.

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Sales Call Planning Guide

RAIN Group

By failing to prepare, you are preparing to fail. ?. - Benjamin Franklin. We acknowledge that sometimes you can't prepare for a sales call or—hallelujah—a buyer calls you out of the blue. It's reasonable to suggest that, on occasion, sales calls are appropriately deemed 'exploratory discussions'; the kind of discussion in which we just talk and 'see where it goes.'.

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How Do You Improve Sales Performance?

The Center for Sales Strategy

It's obvious why sales performance is a crucial part of any organization. Good sales performance leads to increased sales and greater profits. These results become a motivating factor for your sales force. A motivated sales team will perform well. This creates a cycle of continued success. However, it's often hard to achieve. Poor sales performance results in lost time and increased costs.

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4 Drivers of Customer Loyalty — or Churn — According to Neuroscience

Customer Think

Do your new customers resist or push back just when you expect them to be interested and engaged? Do your internal teams struggle to onboard new accounts? Do your users pause or even cancel their licenses before they ever go live? It may be due to the inner workings of the brain. Neuroscience offers intriguing […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What is a Chief Revenue Officer? & How to Become One, According to Experts

Hubspot Sales

As a growth-focused company, you want to ensure that all elements of your business are ready and able to support your scaling, especially those that impact revenue generation. This is where Revenue Operations, also known as RevOps, enters the picture. This team responsible for aligning activities and supporting sales, marketing, and service departments — all of which contribute to revenue growth.

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Google Collaborative Inbox: Pros, Cons, and 5 Alternatives

Help Scout

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. Then, one day, a customer sends you a question. Then another. And another after that. Eventually, you’re regularly fielding questions from customers and may find it challenging to manage all the incoming requests.

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Improving Sales Performance - IMPACT Your Sales Planning: Target Drives

The Center for Sales Strategy

To set your organization up for long-term success, you need more than just a goal. You need a strategic plan, and that’s where target drives come in. How do you do a target drive? Why do you need help with them? And a question many sales leaders want to know, what does "good" look like? In this episode, Alina McComas, VP / Senior Consultant at The Center for Sales Strategy, discusses how sales leaders can make an IMPACT on their sales planning through Target Drives.

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The Gig Economy is Paving the Way for Agile Customer Service

Customer Think

The Gig Economy – Work On-Demand In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires. These gigs are often […].

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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7 Tips for Training Sales Managers From Leaders Who’ve Done It

Hubspot Sales

Exemplary sales managers don't just pop up out of nowhere. And very few — if any — reps can assume a management role and thrive, based strictly on intuition. No, it takes thorough, thoughtful training to get there, and that process is rarely self-explanatory. Even the most effective sales leader might struggle to turn a rep who seems like "management material" into a successful manager.

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Episode 500: How to Succeed at Being a Lifelong Learner [PODCAST]

Sandler Training

To celebrate episode #500 and over 2 million total downloads, we flip the tables to get Mike Montague's top lessons learned from hosting the show! The post Episode 500: How to Succeed at Being a Lifelong Learner [PODCAST] appeared first on Sandler Training.

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Weekly Roundup: Sales Training Games, Sales Forecasting Methods + More

The Center for Sales Strategy

- MOTIVATION -. "Sales is not about selling anymore, but about building trust and educating.”. - Siva Devaki. - AROUND THE WEB -. > 27 Sales Training Games, Activities, & Ideas To Ramp Up Your Team – HubSpot. There are over 13 million salespeople working in the United States, and they spend weeks or even months training for success in their role.

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How to Test Ecommerce Apps to Ensure the Ultimate Digital Experience

Customer Think

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked. Building an app shouldn’t be taken lightly – they require thoughtful design and need to allow […].

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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The 3 Main Silos That Can Hurt Sales & 4 Ways to Break Them Down

Hubspot Sales

An organization's success is the sum of all its departments' efforts. The best sales org can only take a business so far if its marketing, customer service, or customer success is lackluster — and vice versa. Every aspect of your business has to be firing on all cylinders if your company is going to realize its full potential — and organizational silos represent one of the biggest obstacles to generating and sustaining that kind of efficiency.

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How a $3B Software Company’s Forward-Thinking Strategy Accelerated Them Through the Downturn

SBI Growth

Organizations have had to drastically reimagine their revenue model since last year to accommodate the new era of digital. However, some companies anticipated this shift much earlier in advance and were able to adapt and scale quicker than their competitors.

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The 10 best communication apps for delivering great customer service

Zendesk

In the early 2000s, the thought of companies connecting with customers over instant messaging would have seemed ludicrous. But in 2021? That’s the norm. According to the Zendesk Customer Experience Trends Report 2021 , messaging channels like WhatsApp and Facebook are becoming new consumer favorites. Nearly a third of customers said they messaged companies over communication apps for the first time in 2020.

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Shifting the KPI scorecard: the importance of customer-centricity

Customer Think

The practice of measuring success spans all industries and lines of work. Outlining the metrics of success, or key performance indicators (KPIs), is how most organizations determine whether or not they are on the right track to meet their goals. KPIs can be extremely helpful; however, it can also be easy to get lost in […].

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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Innovation Study

Vantage Partners

This global benchmarking study analyzes innovation trends and their business impact, strategies to foster innovation and realize more value, and how company culture affects innovation initiatives. The study was conducted throughout 2020 and 2021 and comprises over 165 survey responses from individuals representing more than 150 companies, plus interviews and case-study analysis.

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13 Executive Dashboard Examples Organized By Department

ClearPoint Strategy

If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. We have more and more data available to us every day and many companies are stymied by the sheer volume of managing it. And yet data-driven decision making is more important than ever. The unlikely and overlooked hero is the manager that can turn this avalanche of information into a well-designed dashboard.

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How KindWork trains and graduates underserved students into tech jobs

Zendesk

Jeanine Mendez knows all too well that her successful career wasn’t a given. Her family immigrated to the U.S. from Bolivia when she was very young and settled into a low-income community in Rhode Island. “Growing up, I didn’t see a path for myself to college. I was lucky to be able to do career training in high school. I met a mentor, landed in school, and benefited from the supports for first-generation college grads,” she said.

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5 Important Web Designing Mistakes to Avoid in 2021

Customer Think

The digital world has advanced a lot. Unlike a decade ago, today one of the first steps in establishing your business is to create a fully functional and modern website. Your website not only helps you mark your brand’s online presence but also helps you build credibility for your business and strengthens your brand identity. […].

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Always Tell Your Customer Something They Don’t Know

FinListics Solutions

Buyers are busy. They don’t always have the time or perspective to get the big picture on trends—but as a seller, you do. You have the opportunity to gain your customers’ confidence by researching their market and telling them something they don’t already know.

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How SMEs Can Improve the Productivity of Their Virtual Teams

Strategic Planning and Management Insights

Remote working offers a lot of benefits, especially for SMEs that can reduce the costs of office space and hire staff with the right skills from further away. However, it can be more difficult to keep a virtual team engaged and motivated, and this often results in a drop in productivity. In this article, we take a look at some of the ways in which SMEs can improve the productivity of their virtual teams.

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What will be Your In-Work Refreshments This Summer?

Peter Simoons

It is July already and we are fully into summer and enjoying great weather, every now and then interrupted by a thunderstorm. Such rainfall is good to shake up the atmosphere and wipe out the dust. Often it also provides us with new views on the things we see around us. During the rain the world looks a little different, a rainbow may light up the horizon and after the rain, the world returns to its refreshed state.

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Top 10 Most Important Skills For Customer Service Agents

Customer Think

Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers. Peak Support is a business process outsourcing (BPO) company based out of Cambridge, Massachusetts, with more than 500 agents in the Philippines and the U.S.

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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.