Sat.Dec 14, 2019 - Fri.Dec 20, 2019

article thumbnail

How to Create a Knowledge Base: Building Self-Service for Customer Support

Groove HQ

Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog.

132
132
article thumbnail

How to Find (and Hire) the Right Salesperson

Hubspot Sales

Finding the right salesperson is like catching a butterfly. But the butterfly can talk. And it probably has work experience and people skills. And it should know how to dress well. And it has good body language. And it would freak a lot of people out if it could fly. Well, I got a lot less mileage out of the butterfly analogy than I thought I would, but there’s one key similarity between those two actions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Are Your Meetings a Priority - or are They Wasting Time?

Strategic Planning and Management Insights

When it comes to strategic planning, every organization will go about scheduling their meetings in a different way. Regardless, having scheduled strategy progress and project management meetings will remain essential to fulfill your organizational goals and objectives. For more on how to structure your meeting schedule following a strategic planning session: How to Improve Strategy Implementation with a Regular Meeting Schedule.

article thumbnail

Five Areas That Will Improve Your Sales Negotiation Skills

MTD Sales Training

Being able to negotiate effectively is one of the most important skills you can build in your sales armoury, as it has a direct effect on your margins and overall profitability, as well as ensuring your customers get the best service possible. Here, we discuss five aspects of negotiation that will help you improve when carrying out those stages: Prepare with your customer in mind.

article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

How to Crush Perceptions and Build Trust with Prospects

The Center for Sales Strategy

Someone once said that perceptions can’t be wrong because it’s a perception, an opinion and impression of someone else. However, perceptions are often wrong because if they were right, they would be called facts. Whether we deserve it or not, we’re judged by every person that we connect with. The words that come out of our mouth firmly establish an imaginary tattoo on our forehead as we stand in front of a quality prospect.

article thumbnail

5 Personality Traits of Top Sales Leaders

Hubspot Sales

Do you think top sales leaders are just good sales reps who got promoted? Not so fast, this couldn’t be further from the truth. While a successful track record driving sales can be a qualifier, being a high-performing sales rep does not necessarily equate to being an effective sales leader. If you’re looking to upgrade your development plan and have your eyes set on becoming an impactful sales leader, you’re in luck.

More Trending

article thumbnail

How to switch your team to a new sales stack

PandaDoc

There’s no doubt that having a solid sales stack is a must. In fact, 82% of SDRs agree that sales technologies are critical for closing deals while the companies that don’t use any software for sales enablement are known to be less likely to achieve their goals. Yet, just like a proper sales stack can boost your productivity and help you close more deals, relying on wrong tools can significantly harm your business.

Sales 83
article thumbnail

Mindfulness To Make You a Better Leader - Interview with Catherine Sherlock

Strategic Planning and Management Insights

In this episode of our Strategy & Leadership Podcast , we're joined by Catherine Sherlock, the founder of Higher Mindfulness. Catherine developed Higher Mindfulness to help people take their awareness deeper in order to expand their self-expression, leadership skills and potential. This is important for business leaders because emotional awareness is a positive skill that helps leaders with clarity and decision making, which can help with conflict management, team engagement and other situat

article thumbnail

How to Write a Consulting Proposal [Template]

Hubspot Sales

You’ve just wrapped up a call with a prospective consulting client. They’re interested in working with you. Congratulations! If you’ve found your way to this blog post, it’s safe to assume you now need to develop a consulting proposal for this client — and you need help doing so. Many prospective clients request proposals before officially signing on the dotted line.

article thumbnail

2020: New Year, New Advertising.

Texas Creative

"> 2019 has been a really great year at Texas Creative, from winning new accounts, knocking out some simply amazing creative campaigns, optimizing media plans, to building some of the most innovative websites in our portfolio. However, just like in my personal life, as we embark on a new year, why not spend a few moments reflecting on what kind of resolutions I want to encourage my clients (and myself) to strive for in the coming months?

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Beware of the Talk Trap

Engage Selling

There’s a menace in your sales territory today. It’s one that can drain your resources, rob you of your time, lay waste to your sales targets and sink the morale of your entire sales team…effortlessly.

Sales 75
article thumbnail

Four Factors to Facilitate Foreign Financial Fruition

SBI Growth

To expand or not to expand – that is the question. Scaling your business beyond the borders of your existing territory is a prospect that is at once full of potential, and full of danger. Many companies’ fortunes have been won.

article thumbnail

The Ultimate Guide to Sales Training for Real Estate Agents

Hubspot Sales

A career in real estate isn’t smooth sailing for many who enter the field, with over 75% of new real estate agents leaving the industry within their first five years. However, if you dream of having a successful career in real estate, all hope is not lost. Job outlook for real estate brokers and agents is expected to grow 7% from 2018 to 2028 which is faster than the average growth rate across all occupations.

article thumbnail

Be Like Mike: The Power of Practice for Improving Sales Performance

The Center for Sales Strategy

Besides being arguably some of the best athletes ever, what do Michael Jordan, Tom Brady, and Tiger Woods have in common? They’re all, or were, known for being the hardest workers during practice. Jordan and Brady were famous for being the first on the court and practice field and the last to leave. Tiger hit thousands of golf balls on the range every day.

Sales 69
article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

Three Keys To Improving Your Customers’ Experience

Miller Heiman Group

The phrase “defining moment” can be defined as any moment in time when your customer has the opportunity to evaluate how well you have met their expectations. Buyers now expect the innovation they’ve experienced as consumers when they’re buying solutions at the workplace—and less than one-third report that B2B sellers exceed their expectations. A skilled customer success team is especially critical to sales success because they touch an account 10 times more than the sales team.

article thumbnail

Steps to Take Now for Your Next Quarter | Sales Strategies

Engage Selling

As we’re rounding out any month, quarter, or year—depending on how your fiscal year is created—I always like salespeople to think about accelerating their sales in the next period.

Sales 62
article thumbnail

Technology Consulting: What It Is & How to Succeed in It

Hubspot Sales

Technology is a pillar in today’s economy. There are few things we do without the assistance of software or smart devices, and the same goes for businesses worldwide. It’s unlikely, however, for these businesses and their leaders to keep up with the ever-changing world of technology. This is where technology consultants come in. These technology specialists provide a unique, objective, and specialized approach to technology and how to leverage it for business success.

article thumbnail

Improve Your Company Culture in 90 Days or Less: Part 2

The Center for Sales Strategy

In part one of this three-part blog series , we addressed the overall power of employee engagement. Engaged employees mean a reduction in regrettable turnover, increased productivity, and an increase in key customer retention. In part two of this series, we’re incorporating transparency as a way to boost overall employee engagement. When done well, transparency creates trust between employers and employees, helps improve morale and lower job-related stress, and therefore increases employee engag

68
article thumbnail

How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

article thumbnail

The Impact of Succession Planning on the CMO Lifecycle

SBI Growth

As companies evolve, revenue growth strategies may require a new set of competencies not possessed by the existing team or CMO. The key is to have the foresight to understand the talent needs of the CMO at any given stage.

article thumbnail

How Stakeholder Mapping Helps Crush Your Competitors

Sales Gravy

Building relationships with stakeholders who make and influence buying decisions in your deals is key to gaining a competitive advantage. Building relationships with stakeholders who make and influence buying decisions in your deals is key to gaining a competitive advantage.

article thumbnail

How to Work Smart, Not Hard According to HubSpot Sales Reps

Hubspot Sales

As a sales professional, you’re always on the lookout for ways to get more done in less time. Getting more done doesn’t have to involve clocking more hours at the office or burning yourself out. The key to improving efficiency is to work smarter not harder. But where do you go for actionable tips and advice to help you get better at your job? According to HubSpot research, over half of sales reps turn to their peers for advice on how to sharpen their skills.

CRM 81
article thumbnail

Weekly Roundup: Things Sales Managers Should Stop Doing, 2020 Sales Trends + More

The Center for Sales Strategy

- MOTIVATION -. "Become the person who would attract the results you seek. ". -Jim Cathcart. - AROUND THE WEB -. > 8 Things Sales Managers Should Stop Doing – CloserIQ. As a sales manager, your job is to empower your team members to succeed. You are responsible for overseeing your sales process, providing regular coaching, and monitoring the KPIs of your sales reps.

article thumbnail

Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

article thumbnail

A CEOs Final Step Towards Platformization—Packaging

SBI Growth

There are many challenges B2B companies must overcome when trying to make the transition from product to platform. This change starts with an overall shift in mindset and is followed by leveraging the right technology. Finally, how is it offered.

B2B 62
article thumbnail

Psyched Up for Sales

Sales Gravy

In this podcast, Jeb Blount discusses how to get Psyched Up for sales with psyched up Dan McGinn. In this podcast, Jeb Blount discusses how to get Psyched Up for sales with psyched up Dan McGinn.

Sales 61
article thumbnail

How to Build an Enterprise Leadership Team

CMOE

Many things must come together to create and sustain the growth of an organization including a good business concept and value proposition, adequate capital and investment, reliable suppliers and partners, a strong sales and marketing operation, an efficient production and delivery platform to get your service or product to market, and a talented workforce made up of people who are committed and determined to execute on the vision and strategy.

article thumbnail

3 Noteworthy Continuous Improvement Books from 2019

Kainexus

Every year, the collective wisdom about how to lead organizations and engage in continuous improvement continues to grow. Many of the core principles remain unchanged, but new ways of thinking about how we get close to perfection emerge, and new voices add their insight to the conversation. In 2019 several new books were published that we think are worth your consideration.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

How to Succeed Winning Survivor and More Sales with Chris Underwood [Podcast]

Sandler Training

Dave Mattson, President and CEO of Sandler Training, interviews Chris Underwood, the most recent winner of CBS's Survivor, on how he used Sandler sales techniques to win the show and win more deals. Chris attends Sandler Training in Chicago. The post How to Succeed Winning Survivor and More Sales with Chris Underwood [Podcast] appeared first on Sandler Training.

Sales 54
article thumbnail

Sales-O-Nomics: The Science Behind Sales Rep ROI

Sales Gravy

On this podcast, Jeb Blount and Chris Beall (CEO of ConnectAndSell) discuss the keys to getting real ROI from your sales organization. On this podcast, Jeb Blount and Chris Beall (CEO of ConnectAndSell) discuss the keys to getting real ROI from your sales organization.

Sales 57
article thumbnail

Sales Leaders: What Your Top Performers are Thinking in Your Sales Kickoff Presentation

Force Management

Many of you are prepping for your sales kickoff. We often put so much into the planning of the SKO, that sometimes we fail to give the same amount of attention to the actual presentation we will give at the event. The sales kickoff is often the one chance sales leaders have to get the momentum going at the beginning of the fiscal year. Past quarters are over and done with and the SKO is a time to start fresh, right the course and chart the path towards increased sales productivity and revenue.

Sales 52
article thumbnail

From Ambivalence to Action: Leadership Lessons from Motivational Interviewing

Kainexus

One of the things we love doing most is providing the continuous improvement community with more resources and opportunities to learn. Our webinar series aims to do precisely that by bringing in experts, improvement professionals, and front-line process operators to share their experiences and knowledge. This post is a recap of one of our most popular webinars ever.

article thumbnail

Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.