article thumbnail

What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. You should not have to wait for the next performance review cycle to share feedback with an employee and vice versa.

article thumbnail

How AI in the workplace is helping teams do more with less

Zendesk

Though it is still in the early days, organizations should be prepared to move swiftly because the future of work is already here. We’re already getting a taste of the AI-powered future. One organization is experimenting with using AI to conduct performance reviews , according to HR Brew.

article thumbnail

Employee experience journey mapping: A step-by-step guide

Zendesk

Learn about your current employee experience by reviewing managers’ performance reviews and team members’ satisfaction survey responses. According to ServiceNow’s Generation Z and the Future of Work survey , 45 percent of Gen Z employees prefer texting with their managers. Step #2: Conduct employee research.