22 Commonly Used Quality Performance Measures In Healthcare
ClearPoint Strategy
JANUARY 10, 2024
Quality measures in healthcare can help give your organization a wellness check.
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16 Quality Measures In Healthcare
ClearPoint Strategy
JANUARY 9, 2024
Here are some of the most useful measurements you can start tracking tomorrow.
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22 Commonly Used Quality Performance Measures In Healthcare
ClearPoint Strategy
MAY 11, 2021
Wellness checks aren’t just for people—even healthcare systems themselves can benefit from regular evaluations of “fitness” levels. Pinpoint departments, teams, or individuals that need to improve the quality of their performance. 22 Commonly Used Quality Performance Measures In Healthcare. Click To Tweet.
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Project Management In Healthcare
ClearPoint Strategy
SEPTEMBER 28, 2021
Healthcare project management can be intense. But patient well-being is also a factor, which makes project management in healthcare more complex—and very important. Decide how to measure the project’s progress (and return on investment). Monitor and measure progress on a regular basis to ensure the project is on track.
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Unlocking the Future of Value Stream Management: 5 Key Insights from VSMC’s 2023 Report
Planview
OCTOBER 16, 2023
Diversity also shines through in the sectors represented, with voices from industries as varied as finance, non-profit, government, education, healthcare, technology, manufacturing, travel, and professional services. Transformational Woes : The inability to measure the real value of transformational efforts can be disheartening.
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KPI Library Resource: 10 Common Pitfalls in KPI Implementation
Flevy
JANUARY 13, 2024
A healthcare provider prioritizes KPIs related to patient processing speed, which unintentionally compromises patient care quality, deviating from its primary mission of delivering excellent healthcare. Ensure that KPIs are clearly defined and understood across the organization, with a focus on quality over quantity of metrics.
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The “5th P” in the Marketing Mix: People
Strategic Communications
AUGUST 29, 2023
Consider a healthcare system brand, for instance. How is a healthcare organization’s performance defined? The delivery of care (and how do we, as non-clinical consumers, measure that?)? For healthcare and other service organizations (which would include restaurants, retail stores, etc.), By the physician?
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10 Key Project Management Communication Strategies
ClearPoint Strategy
MARCH 22, 2021
Identifying the right information to track, tracking that information accurately, and analyzing the results in real or near-real time is key to improving the quality and effectiveness of your services. Selecting a balanced set of metrics from the variety of options is crucial for measuring quality. Safety Of Care.
11 Mission Vs. Vision Statement Examples In Government & Healthcare
ClearPoint Strategy
MAY 24, 2021
In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government and healthcare industries.
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For the Best Connections via Social Media Focus Your Profiles on People
Strategic Communications
APRIL 3, 2024
Before I started Strategic Communications in 2008, I worked for some large organizations in the education, energy, and healthcare industries. Great Connections Between Providers and Those They Serve In the healthcare industry, relationships occur with providers—the people that take care of you. ” What’s the goal?
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A healthier outcome: A CX Moment with Inovalon
Zendesk
SEPTEMBER 22, 2022
Inovalon is the nation’s most widely used healthcare cloud platform. Founded in 1998, the company is a leading provider of cloud-based software solutions, empowering data-driven healthcare that enables better care and health outcomes. In the healthcare industry, it’s critical to have a rapid response time. Rapid response.
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KPI Library Resource: KPIs and Organizational Alignment
Flevy
JANUARY 13, 2024
” an illustrative healthcare company aiming to improve patient outcomes while optimizing operational efficiency. The strategic KPI was set as “Patient Outcome Improvement,” measured by patient recovery rates and post-treatment surveys. You can view more Healthcare KPIs and Industry-specific KPIs in our KPI Library.
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Building Your Service Brand: It’s About More (a Lot More!) Than Your Logo
Strategic Communications
JANUARY 12, 2023
How is a healthcare organization’s performance defined? The delivery of care (and how do we, as non-clinical consumers, measure that?)? For healthcare and other service organizations (which would include restaurants, retail stores, etc.), We work with clients to plan, create and publish high-quality, unique content.
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13 Executive Dashboard Examples Organized By Department
ClearPoint Strategy
JULY 7, 2021
A management, or executive, dashboard is used to display all measures and KPIs in one place to help managers make efficient decisions regarding the company’s strategic plan. From investors and supply chains to healthcare organizations, you can create a dashboard for virtually any industry-specific metrics.
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Tackling the Special Challenges of Building and Sustaining Strong Service Brands
Strategic Communications
AUGUST 12, 2021
Much of my work over the years has been with “service brands”—brands that are not tied to a particular product , but to the delivery of some type of service— educational services, healthcare services, energy services, engineering services, consulting services, etc. How is a healthcare organization’s performance defined?
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When Being Right is the Wrong Strategy for Change
Kainexus
MAY 16, 2019
For those of you who aren’t familiar with him, Mark is an internationally-recognized expert in the field of “Lean Healthcare” and the author of LeanBlog.org and author of the Shingo Research and Professional Publication Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement.
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27 Examples of Key Performance Indicators
OnStrategyHQ
APRIL 24, 2023
But before we do, putting great measures together and making sure they work well for you, you need to have these four attributes. Okay, so the four things you need to have in order to make sure your these measures work for you. Our number one is your measure. So KPI’s answer the quantifiable piece of your goals and objectives.
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Artificial Intelligence (AI) in CRM- A New Era of business Transformation
Apptivo
AUGUST 17, 2023
AI’s effect is broad, from healthcare and finance to manufacturing and entertainment, and it is revolutionizing the way we operate. In finance, AI systems are analyzing data at breakneck speeds, making trading choices, and optimizing risk management measures.
11 Mission Vs. Vision Statement Examples In Government & Healthcare
ClearPoint Strategy
MAY 24, 2021
In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government and healthcare industries.
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Top 12 Performance Management Goals & Objectives
ClearPoint Strategy
SEPTEMBER 2, 2021
And because the BSC framework directly connects goals with measures and projects, that’s how we present our example goals, along with sample KPIs and some projects to match. Measures (aka KPIs) track your progress in achieving the goals. Initiatives (aka projects) are the actions you’re taking to accomplish the goals. KPI: Crime rate.
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Intelligent call routing: How it works and best practices
Zendesk
MARCH 1, 2024
Tip: While speed of service is an important factor, you should also consider the quality of support. Measure KPIs Measuring key performance indicators (KPIs) associated with intelligent call routing systems is essential for tracking progress and improving customer service operations.
Capitalizing on the Big Benefits of a Growing Gig Economy
Strategic Communications
JULY 9, 2021
For instance, I used to work with a large healthcare system and recently attended a retirement party for a former colleague. Staff need to know what is expected of them and how their productivity will be measured (based on output, not hours worked). Two prime examples are education and healthcare.
Customizing user experiences: How your CRM adapts to every role in your organization
Insightly
MARCH 11, 2024
Marketing teams and CRM The marketing team relies on the CRM system as a cornerstone of their operations, leveraging its functionalities to measure effectiveness, analyze data, and see progress on revenue goals. Since Mr. Gray’s businesses are in the healthcare industry, HIPAA compliance was a key factor in choosing Insightly CRM.
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If Your Goal is “Implied,” You Don’t Really Have a Goal
Strategic Communications
SEPTEMBER 8, 2022
For an in-class exercise in a PR course I used to teach at a local university, I asked groups of students to come up with a communication plan based on a case study involving a small hospital in a rural community that was about to raise healthcare benefit costs for employees.
13 Executive Dashboard Examples Organized By Department
ClearPoint Strategy
JULY 7, 2021
A management, or executive, dashboard is used to display all measures and KPIs in one place to help managers make efficient decisions regarding the company’s strategic plan. From investors and supply chains to healthcare organizations, you can create a dashboard for virtually any industry-specific metrics.
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Celebrating Achievements: A Recap of Customers Honored at Planview Accelerate 2023
Planview
SEPTEMBER 20, 2023
Children’s Hospital of Orange County Brian Summons, PMO Manager Children’s Hospital of Orange County (CHOC) is a model of success and growth within the Healthcare industry. Ingram Micro continues to work with the AgilePlace product team to help make Planview products better with several high-quality product enhancement requests.
What is a Strategy Map?
ClearPoint Strategy
JULY 28, 2021
It’s standard to use two measures of financial strategy: revenue growth and productivity. Does the software capture and track all aspects of your strategy, including your measures and projects? Your high-level objectives are supported by measures, projects, action items, and more. Building A Strategy Map.
From Virtual Selling to Virtual Enablement
Showpad
JANUARY 8, 2021
What that means is this: enablement teams fixed things on the last mile with a tremendous effort in terms of resources and budget to get things done on time and in quality. Cross-functional collaboration on content or training services was done in an ad-hoc manner. For more details, check out my blog post on scaling sales enablement.
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How To Set Big, Hairy A * Sales Goals
MTD Sales Training
JANUARY 2, 2019
Pershing General Hospital: To become the provider of first choice for our community by being a leader in rural healthcare and offering innovative technologically advanced services. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every restaurant smile.
Creating a Plan to Improve Corporate Communications
Strategic Communications
OCTOBER 5, 2021
Some years ago, I accepted a job as director of corporate communications for a healthcare organization. 1) Understand the organization’s and organizational leaders’ corporate communication goals in a measurable way. 7) Measure, reassess, repeat. Strategizing for Internal Communication Success. This is your plan.
How to create an effective sales plan: Tips and examples
PandaDoc
APRIL 25, 2023
Setting clear expectations and providing ongoing feedback and support is an efficient way to measure progress against your sales goals, identify areas for improvement, and make adjustments as needed. These objectives should be specific, measurable, and achievable, and should be tied to your overall business goals and objectives.
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What is HCAHPS? What You Need to Know About Healthcare’s National Patient Feedback Survey
ReviewTrackers
MARCH 29, 2017
In healthcare, online review sites and social media have quickly emerged as one of the most heavily used platforms giving voice to patient feedback. The HCAHPS — also known as CAHPS — is a national survey administered by CMS in partnership with the Agency for Healthcare Research and Quality (AHRQ). What is HCAHPS?
Selling to the C-Suite: Strategies for Reaching Executive Decision Makers
Brooks Group
MARCH 28, 2024
Executives are interested in measurable results and return on investment (ROI). Senior decision maker titles also vary by industry. Understand the key initiatives, challenges, and priorities for the business and map out who the critical decision makers are for your type of solution. Quantify business impact.
Patient Satisfaction: What Healthcare Providers Need to Know
ReviewTrackers
FEBRUARY 4, 2019
There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied. Truly Understand Patients.
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Customer service plan template, tips + how-to guide
Zendesk
OCTOBER 20, 2023
By helping you provide reliable, high-quality experiences, customer service plans enable you to enhance your relationships with customers, leading to loyal customers and brand advocates. Measurable: Define a clear method for measuring progress and gauging success. Who uses a customer service plan?
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What is Patient Engagement?
ReviewTrackers
DECEMBER 14, 2017
It’s a term that has expanded across the healthcare industry, and it’s necessary that providers understand what it really means if they are to be successful at a time when consumerism is at the forefront of healthcare. These four attributes provide evidence as to why brand reputation for healthcare organizations is so important.
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14 Pro Tips for Running a Successful Business
Hubspot Sales
MARCH 15, 2019
Some, like healthcare and social assistance, have a much higher-than-average survival rate. Before anything else, develop the leadership qualities necessary to build your business's long-term vision. It's important to develop a clear onboarding strategy for employees and a system for measuring results," says Nico Prins of Launch Space.
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What is brand advocacy? (+ 8 strategies to boost referrals)
Zendesk
JUNE 21, 2023
Types of brand advocacy Elements of a successful brand advocacy program How to build brand advocacy in 8 steps How to measure brand advocacy Examples of strong brand advocacy programs Are brand advocacy programs worth the investment? What is brand advocacy? Benefits of brand advocacy What is a brand advocate?
Media 52
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Inbound Sales: How to Sell the Way Prospects Buy
Hubspot Sales
AUGUST 12, 2020
Persona D: VP of Sales at a healthcare company. Persona E: Director of Recruiting at a healthcare company. Persona F: CEO at a healthcare company. You and your partners feel that it does not accurately reflect the scope, quality, and impact that your work has. Persona B: Director of Recruiting at a technology company.
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6 Steps to Getting Executive Buy-In for a Crowdsourced Innovation Program
Planview
DECEMBER 6, 2016
How success will be measured – and goals. Higher quality ideas due to stronger contributor diversity. Step 5: Include how success will be measured. Measuring the impact of your innovation program will depend on your company’s goals. The objectives you aim to accomplish based on company goals and pain points.
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Ethics of AI in CX
Zendesk
OCTOBER 9, 2023
According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate).
Building Your AI Governance Blueprint: A Guide to Ethical AI
OnStrategyHQ
DECEMBER 15, 2023
On the other hand, the healthcare industry may have to focus on entirely different risks, such as sensitive data usage or potential risks of breaches and privacy violations. Ethical guidelines emphasize the importance of fairness and equity in AI systems and encourage measures to mitigate bias.
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Develop Your Strategy’s Mission, Vision & Values
OnStrategyHQ
MAY 16, 2021
Pershing General Hospital: To become the provider of first choice for our community by being a leader in rural healthcare and offering innovative technologically advanced services. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every restaurant smile.
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Mar 10 – Customer Success Jobs
SmartKarrot
MARCH 10, 2023
Apply here: [link] Role: Managing VP, Customer Success Location: United States (Remote) Organization: Navitus Health Solutions As a Managing VP, Customer Success you’ll be accountable for ensuring that clients are able to provide best-in-class pharmacy benefits while successfully managing overall healthcare expenditures.
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