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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Engaging my multidisciplinary team of internal colleagues – including medical, marketing and information technology amongst ourselves – to brainstorm potential opportunities that could be presented to the customer was critical.

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How Sales Leaders Activate Key Data to Drive Alignment

SBI Growth

Death by information overload—a theme and phrase we often hear in the age of information technology and big data. Decision paralysis is derived from the inability to process data. As digital evolution continues to push data volume and make market.

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Healthcare Solutions Need Secure Apps: Reducing Vulnerabilities Is A Huge Job!

Customer Think

Smartphones have signalled the beginning of a new age in information technology. Nowadays, even phones the size of your palm have the capacity and capability of a desktop computer, and they are far more affordable.

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Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

Zendesk

A chief digital and information technology officer at an enterprise company said, “I’m interested in applying technology, but I’m uncertain about how to use generative AI in my industry.” We’re not a huge company,” one chief information technology officer said. “I

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4 key lessons from the frontlines of critical customer service

Zendesk

Continually audit and update self-service resources Self-service can be a helpful way to get information quickly into the hands of those who need it, but only if it’s updated and easily accessible. Here, volunteers can find updated information on organizational policies, training resources, and field equipment available for use.

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Capabilities-driven M&A

Flevy

Particular industries, for instance Information Technology and Retail, demonstrated a bigger effect. However, all industries displayed a steady, noticeable, Capabilities Premium in M&A.

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How to Create the Service Level Agreement Your Customers Expect

Hubspot Sales

Information Technology Service Level Agreement. Information technology (IT) companies often create SLAs for their products and solutions. Or are there operational inefficiencies that are preventing you from hitting your SLAs? Service Level Agreement Examples.