Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Miller Heiman Group

MAY 26, 2020

For service teams, ideal candidates will have two skill sets: technical expertise and interpersonal skills. Look for the intangibles, such as cognitive skills, learning propensity and interpersonal relating approaches, to distinguish between potential high and low performers.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

Account Management Skills

APRIL 27, 2021

But some of them kind of drift into interpersonal skills as well. Because, a lot of people will actually save up constructive feedback for the kind of one off performance review once a year. You know, when you get into that review and all of a sudden, you’ve got somebody saying that last March, you did this.

Account Management 52

Account Management Management Decision-making Leadership 52