Holden Advisors

FEBRUARY 8, 2022

The Temkin Group (a CX consultancy now owned by Qualtrics) published a study stating?that Each year, customer experience (CX) consultants release studies highlighting how impactful CX can be. that companies earning $1 billion annually can expect to earn, on average,? an additional $700?million million within 3 years of investing in CX.

Customer Experience 312

Customer Experience B2C Publishing B2B 312

Nutshell

JANUARY 9, 2024

Designing, publishing, and managing your landing pages from within Nutshell makes it easier than ever for you to collect information about leads and improve your marketing and selling strategies. Customize your landing page with the visual elements and custom fields you want, then publish and manage it from your landing pages dashboard.

Publishing 62

Publishing Advertising CRM Marketing 62

Nutshell

JANUARY 9, 2024

Designing, publishing, and managing your landing pages from within Nutshell makes it easier than ever for you to collect information about leads and improve your marketing and selling strategies. Customize your landing page with the visual elements and custom fields you want, then publish and manage it from your landing pages dashboard.

Publishing 62

Publishing Advertising CRM Marketing 62

Customer Think

MARCH 9, 2023

In 2021, The B2B Institute, a think tank supported by LinkedIn, published a report featuring several papers authored by researchers with the Ehrenberg-Bass Institute for Marketing Science. One of the papers was written by Professor John Dawes, the A.

Publishing 119

Publishing B2B Marketing Digitalization 119

Force Management

APRIL 4, 2024

We recently started publishing two episodes per week, so there are even more great lessons in leadership to unpack! Tune in to the below episodes for stories, strategy and wisdom that will help you successfully scale revenue teams as a leader.

Publishing 84

Publishing Leadership Marketing Sales 84

The Center for Sales Strategy

DECEMBER 29, 2022

While many are enjoying this special holiday with family and friends, we're bringing you a recap of the most popular posts we've published in 2022. We've searched for the most popular blogs of 2022, and we've curated these lists that will publish each day this week to bring you some of the most informative content from the year.

Publishing 94

Publishing Sales 94

Vantage Partners

JULY 24, 2023

Going Global: Alliance Management’s Key Role in a Global Product Launch, originally published in ASAP's Strategic Alliances Quarterly, Q1 2023.

Publishing 83

Publishing Management 83

Vantage Partners

JULY 24, 2023

Going Global: Alliance Management’s Key Role in a Global Product Launch, originally published in ASAP's Strategic Alliances Quarterly, Q1 2023.

Publishing 83

Publishing Management 83

Customer Think

APRIL 25, 2023

As you probably know, I published my book Winning Customer Centricity a few years ago. I’d like to start this post with a story about some great leaders I had the privilege to know and work with. And being the customer centric champion that I am, I wanted to ensure that people could buy it […]

Leadership 111

Leadership Publishing 111

Customer Think

SEPTEMBER 20, 2023

The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom.

Publishing 59

Publishing Digitalization Marketing 59

Customer Think

FEBRUARY 22, 2024

This article was initially published in issue 10.1 of the International Journal of Sales Transformation. I suppose this article could have been titled “what do I wish I had known or done in my first day as a salesperson?” – and maybe I might have benefited from reading it then. But that was a long […]

Publishing 59

Publishing Sales 59

Customer Think

JANUARY 28, 2024

First Published in Outlook Startups on November 20th, 2023. At its core, user-centricity puts the needs, preferences, and experiences of users at the center of all thinking and doing so that brands can create relevant products that address existing problems and requirements of users. They both […]

Publishing 64

Publishing 64

Customer Think

DECEMBER 4, 2022

According to data published by the NFIB, one-third of small businesses report that the fourth quarter is their most profitable. Photo by Christian Velitchkov on Unsplash Companies around the world strengthen their email marketing during the holidays. Not only is there amplified potential but also, it’s the most competitive season.

Small Business 119

Small Business Publishing Profitability Marketing 119

Customer Think

JANUARY 10, 2023

When Dale Carnegie published How to Win Friends and Influence People in 1937 he laid the foundation for sales thinking that continues today: find folks with a need, get into a relationship, and tell them about the features, functions, and benefits of your solution in a way that induces them to buy it. But it’s […].

Publishing 115

Publishing Sales 115

Red Star Kim

DECEMBER 7, 2023

This book review was published in Magazine – PM Forum way back in 2008. However, NLP (Neuro Linguistic Programming) has arisen a few times at recent training workshops so I thought I would publish the review as a blog post. Published by Noggin £14.99 Book review – Can we start again? Can we start again?

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

The Center for Sales Strategy

DECEMBER 28, 2021

We believe that talent + training + tactics = performance , and today w e are bringing you a recap of the most popular blog posts we've published in 2021 on all things talent. Check out these top articles on talent from 2021 and let them kickstart your 2022 sales strategy.

Publishing 107

Publishing Sales 107

The Center for Sales Strategy

DECEMBER 27, 2021

It's hard to keep up with every article we publish throughout the year! So, today, we're making it easy by recapping the most popular sales process posts we've published in 2021.

Publishing 106

Publishing Sales 106

Force Management

DECEMBER 6, 2023

We recently started publishing two episodes per week , so there's even more great lessons in leadership to dig in to! From hiring, training and promoting to selling the vision for a startup, dig in to these nuggets of knowledge to find strategies that you can use to lead your organization to new levels of growth in the coming year.

Publishing 87

Publishing Leadership Organization Sales 87

The Center for Sales Strategy

DECEMBER 29, 2021

Exceeding revenue goals is linked to developing new customers as well as increasing revenue from existing clients, today we are bringing you a recap of the most popular posts we've published in 2021 on key accounts and account list management.

Management 106

Management Publishing Sales Account Growth 106

The Center for Sales Strategy

DECEMBER 20, 2022

With all the 2023 business predictions being published, there’s no sign that these changes and challenges will slow down. You’ve (almost) made it through 2022, and a New Year is upon us. Over the past few years, businesses have undergone many unforeseen challenges and changes.

Publishing 113

Publishing Organization Sales 113

Customer Think

MAY 16, 2023

Article originally published on ECXO If Continual Service Improvement were the Mind than surely Closing The Loop would be the Heart. Whereas Continual Service Improvement can be considered a numbers driven logical exercise, Closing the Loop is rooted in empathy, emotions and experience.

Publishing 93

Publishing 93

Customer Think

NOVEMBER 17, 2022

I published my first thought piece on CustomerThink.com back in April 2017, over 5 years ago. I was lucky enough to be asked to become a regular article writer and adviser later in 2018. As we draw towards the end of a turbulent year in the UK, I thought I’d reflect on my messages over […].

Customer Experience 111

Customer Experience Publishing Leadership 111

Customer Think

FEBRUARY 21, 2024

“Composable CDP” has been consuming much attention at CDP Institute as we wrestle with how best to help buyers who are considering it as an option.The Institute published a Composable CDP Self-Assessment tool a few weeks ago, which gives a checklist of the functions required to replicate the profile-building capabilities of a standard CDP.This (..)

Publishing 52

Publishing 52

The Center for Sales Strategy

DECEMBER 30, 2021

While many are enjoying this special holiday with family and friends, we're bringing you a recap of the most popular posts we've published in 2021. We've searched for the most popular blogs of 2021, and we've curated these lists that will publish each day this week to bring you some of the most informative content from the year.

Sales Leadership 103

Sales Leadership Leadership Publishing Sales 103

Customer Think

DECEMBER 14, 2023

This seismic shift will compel publishers and brands to pivot towards alternative methods for gathering consumer data, with a notable focus on direct consumer interactions, commonly referred to as first-party data.

Advertising 64

Advertising Digitalization Publishing Marketing 64

Force Management

OCTOBER 12, 2023

We recently started publishing two episodes per week , so there's even more great lessons in leadership to dig in to! Don't miss out - listen, save, and share these episodes to start applying the knowledge that gets your team on the top of their game for a strong showing in Q4.

Leadership 92

Leadership Publishing Sales 92

Customer Think

JANUARY 17, 2024

Source: Kogan Page Last November, I published a review of Robert Rose’s new book, Content Marketing Strategy. Rose’s book is one of the best I’ve recently read, and it’s an important addition to our library of content marketing literature.

Marketing 59

Marketing Publishing Digitalization 59

Customer Think

JANUARY 6, 2024

The Martech for 2024 report we published last month (video presentation) covered several of the major trends underway, such as aggregation and composability in stacks — especially in the data layer with cloud data warehouses, lakehouses, and lakes. Welcome to 2024! I expect this will be a transformative year in martech.

Publishing 59

Publishing Marketing 59

Customer Think

NOVEMBER 13, 2021

Consider the following scenario: Publishing content […]. WordPress is a large and incredibly complicated platform, yet it has limitations. It’s a full-featured tool for bloggers and developers with many options, but it doesn’t let you do everything.

Publishing 143

Publishing 143

Customer Think

OCTOBER 5, 2023

This article was originally published in the October 23 edition of Top Sales Magazine … Finding and winning new business is tough at any time. Many salespeople – particularly less experienced ones – are finding it particularly tough in the current business climate.

B2B 72

B2B Marketing Publishing Sales 72

The Center for Sales Strategy

APRIL 6, 2023

A national study published in the Harvard Business Review recommends at least six approaches. So, what is the line between persistent and pest when it comes to securing appointments? Three calls? After six approaches are when 90% of appointments are set. So, how many salespeople make six approaches?

Publishing 92

Publishing Sales 92

Customer Think

MARCH 12, 2024

This article was first published in the March 2024 edition of Top Sales World Magazine There’s a clear correlation: great salespeople ask great questions.

Publishing 49

Publishing Sales 49

Customer Think

JANUARY 4, 2022

Learning what the competitors are publishing is a vital step to achieving that quintessential objective. A marketer’s goal is to create unique and engaging content that resonates with the target audience. Let’s understand how you can use the following quick and easy steps to research and analyze competitive content.

Publishing 128

Publishing Digitalization Marketing 128

Force Management

NOVEMBER 2, 2023

We recently started publishing two episodes per week , so there's even more great lessons in leadership to dig in to! These podcasts include insights from leaders of some of the top startups and tech companies of the past decade: Hubspot, Snowflake, MongoDB and more.

Publishing 79

Publishing Leadership Innovation Sales 79

Customer Think

AUGUST 14, 2021

For instance, according to a post-pandemic survey published by Salesforce, more than two-thirds of consumers expect brands to understand their unique needs and expectations, and 91% […]. There’s no doubt personalization is a critical part of the modern-day customer experience.

Publishing 137

Publishing Customer Experience Digitalization Marketing 137

Customer Think

MAY 10, 2023

NetLine publishes this report annually, and it consistently provides a wealth of real-world insights regarding how business professionals actu. (This month's Research Round-Up discusses the latest B2B content consumption report from NetLine Corporation.

B2B 78

B2B Publishing Digitalization Marketing 78

Quip

AUGUST 30, 2021

In the past, publishing and releasing live apps was not the easiest process to follow. First and foremost, we completely reimagined the tooling a developer needs to publish a live app: now, we provide developers with a friendly, all-encompassing command line interface tool, called quip-cli. Plus, it works great on Windows too.

Publishing 98

Publishing 98