Account Management Skills

JUNE 5, 2023

We discuss a myriad of topics, including: the process for hiring the right account manager at your agency examples of how to set client expectations and boundaries why having a written scope of work is key to successful project delivery and Rob’s thoughts in general on the agency landscape and the future of agencies.

Management 52

Management Account Management Suppliers Onboarding 52

Deep Insight

NOVEMBER 14, 2019

Back in 2008, BT Ireland knew that it had poor or deteriorating relationships with some corporate and government customers but didn’t have an accurate assessment of the quality of these relationships. They set about fixing what was broken and repairing the damaged client relationships. LEADERSHIP.

Telecommunications 52

Telecommunications Leadership Government B2B 52

Account Management Skills

APRIL 26, 2023

This episode is for you if you’re interested in understanding how a project management team and an account management team work together in an internal communications agency. Now Brilliant Ink call their account management team strategists. We were doing project management as best as we could.

Account Management 40

Account Management Decision-making Stakeholders Management 40

Account Management Skills

FEBRUARY 20, 2023

I had watched him go through the 2008 economic recession, and I watched him really get hit quite hard by it. All these big companies are making redundancies, but they are still being profitable, they will still be profitable a year from now. So, I did not want to go down that path. I said, No, for a really long time.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52