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24 Ways 2024 Customer Experience is Smarter: CX Metrics (Part 2 of 4)

Customer Think

FEBRUARY 1, 2024

CX Metrics are a big part of new CX wisdom for 2024. In the past year, at least 24 new discoveries were made in the immature field of Customer Experience Management (CXM).

CXM 109
CXM Customer Experience Customer Success Management 109
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24 Ways 2024 Customer Experience is Smarter: CX Value (Part 1)

Customer Think

JANUARY 20, 2024

In an immature field like Customer Experience Management, there are plenty of new things to discover! When I’m writing, presenting, teaching, and discussing customer experience (CX), I often realize a new CX truth. Here is the first part of 24 superior CXM […]

CXM 64
CXM Customer Experience Management 64
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