Evolution of Customer Success: Past, Present, and Future
SmartKarrot
JANUARY 22, 2021
Remember history not only tells us about the past, but it can be a vital compass for the future as well. This brings us to the fourth stage which is Expansion. In the final stage of Advocacy, you should now see a customer who is ready to advocate about the virtues and goodness of your company. And statistics back that up.
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