Red Star Kim

JUNE 16, 2022

This prompted a host of discussions on engagement, internal communication, stakeholder buy-in, organisational culture and changing behaviour. Onboarding, lunch and learns, first points of contact directories and intranet tools were mentioned. We tried out various tools (e.g. Get back out there after Covid.

Management 130

Management Key Account Management Digitalization Communication 130

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Hubspot Sales

APRIL 27, 2023

Successful AEs can go on to sales management, enterprise sales, or even executive roles, depending on the size of the company. Post-Sales Account Manager After the AE closes a deal, a post-sales account manager is responsible for managing that sales account and ensuring that the client is satisfied with the quality of the product or service.

Sales 109

Sales Account Management Communication Sales Management 109

SmartKarrot

OCTOBER 26, 2022

Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. 6 Account Management Best Practices for B2B Companies!

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

FEBRUARY 3, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. First touchpoint for corporate clients and acting as an interface to internal stakeholders.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

MARCH 10, 2023

Customer Onboarding and Training: In close collaboration with the Sales and Onboarding team, you are in charge of making sure that clients have a positive onboarding experience, immediately realise a return on investment, and receive frequent training on the newest Zappi features. Check your progress against our goals and KPIs.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

Mike Kunkle

FEBRUARY 5, 2023

Servant leadership is a better concept today, and I prefer “influence” and “guide” to control, per se. The most commonly supported activities for commercial methodologies include prospecting and opportunity management. In reality, though, control is an illusion.

B2B 198

B2B Sales Decision-making Negotiation 198

Arpedio

JULY 11, 2022

If you manage to target all these different personas in an account, you’ll be one step closer to getting collaborative buy-in. And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you. Maximilian Opp, Account Manager. +45

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JANUARY 10, 2023

Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

SmartKarrot

JUNE 22, 2022

As a Director of Customer Success, you will perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime. Create a high-performance culture characterized by agility, collaboration, and personal leadership. Develop relationships with key customer stakeholders and executives.

Customer Success 19

Customer Success Onboarding Account Management Stakeholders 19

SmartKarrot

DECEMBER 1, 2022

Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

OCTOBER 11, 2022

Defining program scope, goals, and deliverables that support business objectives in collaboration with senior management and key stakeholders. Overseeing and coordinating all aspects of projects, working with multiple departments and stakeholders to ensure tasks are completed timely and accurately.

Customer Success 19

Customer Success Stakeholders Leadership Facilitation 19

SmartKarrot

NOVEMBER 2, 2022

Evolve the customer engagement models to incorporate both managed and self-service orientations. Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

MAY 17, 2023

Apply here: [link] Role: Customer Success Manager Location: Malibu, CA, United States (Remote) Organization: HR Pals & Recruiting Pals As a Customer Success Manager, you’ll do customer interactions from onboarding through renewal over the whole customer lifecycle.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. So a very warm welcome Kate and Kio.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

AUGUST 23, 2022

Role: Vice President, Customer Success Location: Washington, DC, US (On-site) Organization: Inspiration Mobility As a Vice President of Customer Success, you will be assisting to close new customer sales and overseeing customer onboarding to ensure a smooth and seamless process. Implementation of new modules with customers.

Customer Success 19

Customer Success Onboarding Account Management Digitalization 19

SmartKarrot

NOVEMBER 23, 2021

Directly influence the clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship. Create and host business reviews and form strategic success plans for key stakeholders. Drive the onboarding and implementation process for new customers.

Customer Success 19

Customer Success Onboarding Facilitation Stakeholders 19

SmartKarrot

APRIL 27, 2022

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Storm5 As a Vice President of Customer Success, you will understand the account structure and its partner eco-system to formulate a way of working & onboarding plan and executing the same.

Customer Success 19

Customer Success Onboarding Government Account Management 19

SmartKarrot

MAY 11, 2022

Be the named contact for specific strategic accounts and own senior customer stakeholder relationships. Act as the first line of escalation for your team’s account portfolio with ultimate responsibility for the customer health and their revenue. Review customer’s evolving needs with the Product Management team.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 10, 2021

Actively engage with new customers during the onboarding process to ensure successful deployment and rollout. Guide the Birdie leadership team on the evolution required to achieve our goals and partner closely with leadership across Commercial, Product, Finance, and Talent teams to deliver it. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Hubspot Sales

JULY 1, 2019

An account-based model treats every account like a market of one. Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. ABS maintains this account-level focus after the sale. stakeholders.

Stakeholders 84

Stakeholders Sales Finance Decision-making 84

SmartKarrot

MAY 20, 2022

Apply here: [link] Role: VP of Customer Success Location: Remote, San Francisco, CA, US Organization: Hearth As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Provide visibility to leadership on customer initiatives.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

MARCH 31, 2023

Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. Along with the leadership of Customer Success, build scalable strategies to enhance business operations and systems with a focus on operational excellence, enhancing team productivity, and achieving critical customer outcomes.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

DECEMBER 14, 2021

Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Deliver key success metrics such as NPS and Net Recurring Revenue.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

SEPTEMBER 9, 2022

Own the overall success of the CS function through leadership, KPIs, systems, tools, and processes. Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Work closely with Account Managers to drive customer renewals. Apply here: [link].

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

SEPTEMBER 21, 2021

Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. Monitor usage and customers’ engagement level.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

JANUARY 27, 2022

Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Build and nurture relationships with key stakeholders to ensure alignment.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

APRIL 6, 2023

Oversee a group of CSMs who are highly driven and customer-focused to oversee the general wellbeing and maintenance of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals). Managing the relationship with some of Nezasa’s most valuable clients in the role of player-coach.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

MAY 17, 2022

Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. Take a leadership role in the completion of special projects to support Strategy and Customer Success.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

NOVEMBER 2, 2021

Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Create an account management processes to build strong and long-lasting partner relationships.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Apply here: [link] Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Birdie As a Customer Success Director, you will guide and develop Birdie’s Customer Success Management and Account Management functions.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

SmartKarrot

MARCH 31, 2023

Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. Along with the leadership of Customer Success, build scalable strategies to enhance business operations and systems with a focus on operational excellence, enhancing team productivity, and achieving critical customer outcomes.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

MAY 27, 2022

Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: New Relic, Inc. Apply here: [link].

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us. Serve as the primary contact for onboarding of new clients.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19