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The Role of Artificial Intelligence in B2B e-Commerce

QYMATIX

The rise of E-commerce in B2C is mind-blowing. Can you give any two examples where artificial intelligence is used in e-commerce? One area that is gaining attention in the world of online marketing and sales is artificial intelligence. The answer: Through a detailed analysis of their customer data.

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Artificial intelligence in Retail – What can Wholesale Learn from Retail?

QYMATIX

How is artificial intelligence (AI) being used in retail and what can wholesalers take away from it? In this post, I will describe a real-world example of a case in the realm of artificial intelligence in B2C retail. Artificial intelligence in Retail – Practical Example Based on a Shoe Store.

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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Freshworks

The report sifts through more than 5 billion data points from 22 industries in 25 countries, showing how companies use helpdesk technologies such as automation, machine learning, and chatbots to improve agent productivity and overall customer experience (CX). of B2B customers and 42.7%

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B2B Digital Transformation in Sales: Facts & Trends

QYMATIX

Advancement in artificial intelligence technologies of the last five years is providing manufacturing businesses and distributors with new exciting potential. The new customer journey is made of data and analytics. Companies aren’t handing everything over to artificial intelligence with weighty but unfathomable algorithms.

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Taking a New Product to Market

SBI Growth

Joining us on hbspt.cta.load(23541, '39dd4f48-b0ca-486a-9fa5-4e1fb27489aa', {}); is Christopher Bray, the Senior Vice President and GM for Cylance, a provider of artificial intelligence and real threat prevention. Christopher has launched products across multiple organizations, and is a top revenue.

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Is Your Contact Center a Cost or Value Center, and Who’s Counting?

SBI Growth

Regardless if your company is B2B or B2C, your customers navigate a myriad of channels to connect with your business. Whether those channels are owned by your company (your 800 number or LiveChat on your website), or a third party.

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Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.