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Change Management – Heads, Hearts and Hands

Red Star Kim

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others.

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Sales Leadership: Qualities Of A Sales Leader

Brooks Group

Let’s look more closely at the qualities of effective sales leadership : Emotional Intelligence Skills Finding and hiring people with emotional intelligence can sometimes be difficult. They need to motivate their team by providing constructive criticism and inspiring them to learn.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

Those working from home might have different ambient noises – pets, children, neighbours and local construction works. Some of the things that delegates found most useful included: Empathy and emotional intelligence (EQ) – see a short video. Headsets can reduce ambient noise but the best solution is to provide sound proofing.

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How to build a winning account management team

Arpedio

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. Performance feedback: Offer regular feedback and constructive criticism to help team members continuously improve.

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Do We Expect Too Much from Leaders?

CMOE

Over the course of my career in leadership and employee training and development , I have been astonished by the endless stream of books, blogs, and advice so-called experts relentlessly distribute to practicing leaders. 5) Do you mediate and resolve conflicts and differences constructively? Think about it.

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Nine insights: Sales processes and selling skills for targeting and meetings

Red Star Kim

marketing and selling architecture and construction (kimtasso.com). Client perspective – empathy and emotional intelligence (kimtasso.com). Rainmakers – business development for lawyers (kimtasso.com). Classic management book reviews – The McKinsey way, Good to great (kimtasso.com). Cross selling resources.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. But coaches resist the temptation to tell.