Tidio

FEBRUARY 26, 2021

Acquiring a new customer can be up to five times more expensive than retaining an existing one ( Invespcro ) More word of mouth advertising. About 86% of loyal customers will recommend a business to family and friends ( KPMG) Increased profits. These findings matter beyond a customer retention program.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Hubspot Sales

JUNE 8, 2020

"The positive experiences you create for your customers adds to the longevity and success of every business. The happier you are, the more likely your customers will stay and refer a friend. Do they prefer watching videos or reading blog posts? Both of these metrics originate and have roots in the sales process.

B2B 90

B2B Sales Decision-making Marketing 90

SmartKarrot

MAY 30, 2022

Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for.

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

Zendesk

FEBRUARY 7, 2022

It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. The history of customer support. Customer support was always important. Customer service. Customer support. One type of interaction.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52