Book Client Relationships Emotional Intelligence Interpersonal Skills 
Red Star Kim
NOVEMBER 1, 2023
Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.
Red Star Kim
NOVEMBER 8, 2022
This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. This lack of listening caused a plethora of problems for those trying to build empathy and trust in order to create client relationships and sell legal services. Revive conversation and networking skills.
Red Star Kim
DECEMBER 5, 2023
And it is hard to argue with evidence of client sentiment or competitor action. I’m going to ask about how my firm does this – particularly with regard to measuring client satisfaction” Client satisfaction benchmarks – How do you measure up?
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