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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. But that’s a topic for a different day. It all starts with selecting the right accounts. #4:

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. The ability to uncover customer needs, develop solutions, communicate value propositions and negotiate effectively doesn’t vanish just because a salesperson can’t meet her customer face to face.

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Actionable Organization Strategy Course

OnStrategyHQ

Nike: To bring inspiration and innovation to every athlete* in the world. -*If Mission Workshop [Step One] Brainstorm: Ask participants to review how the survey responses were organized in themes — add more ideas if needed. (OR OR brainstorm on the board). How might we innovate or change our teaching model to serve more youth?

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Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

Although this new order has produced important innovations – e.g. employee inputs are often reinforced by contractors, competitors are sometimes partners, and teams can extend beyond corporate boundaries – it has left many employees struggling to understand how to operate effectively in these new contexts and how to navigate their roles.