Account Manager Tips

OCTOBER 21, 2021

Client Relationship Building. Where may things have gone wrong with your client relationships? I once had a client who refused my calls and contacted my boss to say they wanted another key account manager. The more you know. It's OK for things to go well. Sometimes no news really is good news. Had disagreements?

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

NOVEMBER 2, 2022

Looks like it’s time to begin negotiations. Companies with no formal negotiation process in place show a 63.3 In this guide, we’ll cover what a sales negotiation is, why it’s crucial to have a clear negotiation strategy and tactics, and which skills your team should start honing now. What is a sales negotiation?

Negotiation 52

Negotiation Sales Decision-making Emotional Intelligence 52

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

NOVEMBER 1, 2023

Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Training should focus on communication, negotiation, and conflict resolution skills, as these are vital for managing client relationships effectively. Read more about aligning sales and marketing here.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. emotional empathy – when you feel physically along with the other person, as though their emotions were contagious. Cognitive empathy -simply knowing how the other person feels and what they might be thinking.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130