Strategic Account Management Association

AUGUST 6, 2021

Customer Experience: caters to the specific requirements of strategic key accounts by developing programs to enhance the customer’s experience and measuring customer satisfaction. Gross profit: The goal is to improve performance year over year. Profitability During the Pandemic.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Red Star Kim

FEBRUARY 8, 2024

And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. Essentially a focus on the most profitable clients. Here is a summary of the sales targeting toolbox for professional services firms.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

DemandFarm

AUGUST 31, 2023

Welcome to the digital age of sales! We’re here to ease some of that anxiety about going digital – needing to dominate the online landscape. Because diving head-first into the digital sales ocean isn’t just about chasing the latest technology; it’s about genuinely understanding your customer. Sounds intimidating?

Digitalization 52

Digitalization Retail Sales Decision-making 52

Showpad

JUNE 22, 2020

It might come across as a bold statement — sales enablement is your engine to drive digital transformation. . In this blog post, I will show you why sales enablement should be set up in a way that it becomes the engine and the driving force for your digital transformation efforts in sales. .

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Miller Heiman Group

MARCH 12, 2020

A triple-digit increase in sales opportunities identified—and 4X revenue growth based on those opportunities. The ability to maintain steady customer satisfaction and customer support scores despite a delayed product release. Do these results and customer experience metrics sound unrealistic? Think again.

Customer Experience 63

Customer Experience Profitability Sales Training Digitalization 63

ReviewTrackers

MARCH 24, 2021

That means the relationship does not become profitable for the bank until well into the second year. In banking, the annual churn rates on new customers hover in the 20 to 25 percent range during the first year, with half not making it past the first 90 days after opening their accounts. times higher, and their customers are 2.1

Banking 49

Banking Customer Experience Financial Services Insurance 49

Freshworks

APRIL 2, 2021

You’re probably already using AI to some extent but using a CX management platform will transform your customer experience. The Growing Role of AI in Customer Service in 2021. You’re accessing AI every time you use a search engine, digital assistant or online shopping recommendation. Getting Started with AI for CX.

Customer Experience 66

Customer Experience Artificial Intelligence Decision-making Facilitation 66

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

PandaDoc

MARCH 7, 2023

Don’t worry if this means a larger percentage of customers don’t make it past this point. Improved customer experience Whether B2C or B2B, different customers will have different needs and expectations. A sales process flowchart enables you to cater every step to each individual customer or client.

Profitability 52

Profitability Sales Software Software 52

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Strategic Communications

JANUARY 17, 2024

By incorporating AI technology, such as machine learning, big data, and predictive analytics, into their marketing activities, brands can deliver hyper-personalized content and interactive customer experiences. Here we take a look at five successful AI-driven marketing campaigns and how AI can enhance your marketing strategies.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Digitalization 59

ACT

FEBRUARY 28, 2024

In a consumer-driven market, it’s only natural that customers don’t have the patience to deal with negative purchase experiences or service limitations during the purchasing process. 76 percent of consumers will stop doing business with a company after one negative customer experience. Did you know?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Onboarding Profitability 52

Zendesk

APRIL 3, 2023

Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. Customers don’t just shop in one way anymore. The modern retail customer journey spans physical and digital spaces to the phygital realm. Roblox is popular in the retail world.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Account Manager Tips

MARCH 23, 2021

First, to what extent does this customer deliver the profitability of a company. the opposite is an "Invest" customer where you have low wallet share but high growth potential - here you need strong business development people to realise the opportunity. Revenue is a vanity number without profit. Flavio Stiffan ?

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Flevy

FEBRUARY 19, 2024

In the digital/data/AI era marked by competition and continuous change, the ability to measure growth accurately provides organizations with the strategic foresight needed to adapt and thrive. Relevance : ROE is an indicator of how effectively an organization is using its equity to generate profit and growth.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

SBI

MARCH 7, 2019

How Sales Teams Drive Exceptional Customer Experiences. Customer experience has become the basis for competition in the modern world. But when companies get the customer experience right, benefits follow. How Sales Teams Can Effectively Drive Customer Experience in the Sales Process.

Customer Experience 37

Customer Experience Transportation Sales Decision-making 37

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Flevy

FEBRUARY 17, 2024

In today’s digital world, understanding your customer base is more crucial than ever. Customer Segmentation and Analysis stands at the forefront of this understanding, enabling organizations to tailor their strategies, products, and services to meet the diverse needs of their customers.

Management 52

Management Digital Transformation e-Learning Acquisition 52

PandaDoc

NOVEMBER 6, 2020

As digital shoppers use their smartphones and laptops to spend their way to record levels of online sales, consumer preference for digital shopping is rapidly spilling over into the B2B market. Reach More Customers. billion worldwide by 2021, businesses need to be present in the digital space where decisions are being made.

Digitalization 40

Digitalization B2B eCommerce Supply Chain 40

Red Star Kim

MAY 11, 2023

Consultancy KPMG publishes an annual report into the effects of customer experience on brands using its six pillars – see Client Experience Management CEM Two research reports (kimtasso.com). And use P2P (Peer-to-Peer) marketing to win further customers (a key part of referrer management strategies ).

Management 130

Management Co-Creation Publishing Leadership 130

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Customer Think

JANUARY 29, 2022

Where this software fits in your business and technology landscape and two valuable use cases to get you started The Customer Data Platform (CDP) has been implemented by leading e-commerce companies to power their customer experiences and make personalized offers that drive profits. Here is how to do it too.

eCommerce 110

eCommerce Profitability Customer Experience Software 110

Agile CRM

FEBRUARY 11, 2021

The end goal of customer analytics is to provide marketers with the necessary information to understand their customers and make data-driven decisions to provide the best customer experience. In the bigger picture, it lets you in on customer activity on all your digital platforms at all times.

CRM 98

CRM Decision-making Digitalization Profitability 98

Flevy

FEBRUARY 20, 2024

Benchmarked Profit Margins Definition : Compares an organization’s profit margins with those of key competitors. Relevance : Profit margin benchmarking is crucial for assessing how well an organization is managing costs relative to competitors, which can inform pricing and cost management strategies.

Management 52

Management Digital Transformation Profitability Decision-making 52

Upland

JANUARY 29, 2024

It’s a crucial practice that identifies the most viable and profitable opportunities. Deal qualification requires teamwork and transparency—pooling knowledge regarding customer preferences, budget, authority, timeline, and compatibility with the seller’s offerings. Does the new opportunity offer strategic value to your company?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SuperOffice

MAY 16, 2021

Almost every single customer (96%) is said to consider customer service an important factor in their choice of loyalty to a brand ! So, what kind of service do customer s want these days? The solution is digital. To manage the new challenges of increased customer demands , many businesses are turning to?

CRM 129

CRM Digitalization Customer Experience Digital Transformation 129

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? The secret to delivering a great customer experience is shifting your focus from simply serving your customers, to engaging with them in a seamless way. Customer experience still gets a bad rep sometimes.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

QYMATIX

MARCH 26, 2024

Companies can develop targeted marketing campaigns and build customer loyalty by leveraging customer data. A well-implemented CRM system can help companies build long-term, profitable customer relationships and provide intensive customer care. Such software supports profitable growth.

Management 52

Management Artificial Intelligence CRM Software 52

Planview

JANUARY 22, 2024

The trends outlined in this blog offer a glimpse into the future of product development and some exciting opportunities for product-driven companies to achieve real ROI regarding cost savings, efficiency, productivity, digital transformation benefits, and employee satisfaction. And if your transformation isn’t already underway, act fast.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Zendesk

MAY 9, 2023

The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. You can provide direct support, marketing, and sales all from within a single conversation.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

SmartKarrot

MARCH 9, 2021

Customer experience is a growing discipline and has become more important than ever. Good customer service is important for businesses to not lose customers or gain a bad reputation. Customer experience is essential for any business. Customer experience quotes will help motivate and boost positive marketing.

Customer Experience 19

Customer Experience CXM Customer Success Internet 19

SuperOffice

FEBRUARY 28, 2021

They are adopting digital technologies to shift the buying power in their favor, and it’s re-shaping the traditional way of marketing to win them over. In traditional marketing, a customer’s buying decision can be influenced by the seller’s ability to show up at the right moment or touchpoint.

Marketing 55

Marketing Decision-making Profitability Customer Experience 55

PandaDoc

JANUARY 25, 2024

As a result, sales teams can easily navigate through product catalogs to create customized offers and maintain control over product configuration. Lack of profitability Another major challenge for sales representatives is meeting profitability targets. Other CPQ systems like PandaDoc offer advanced product catalog options.

Software 52

Software Software Profitability Sales 52

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. What do organizations need to do to embrace the next phase of digital transformation? Digital Transformation is Key. Are you connecting your sales with opportunity planning?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Arpedio

FEBRUARY 23, 2024

In today’s fast-paced and ever-evolving business landscape, organizations face a myriad of challenges when it comes to driving revenue growth and maximizing profitability. Enhance the customer experience throughout the entire lifecycle. Adapt quickly to market changes and evolving customer needs.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SuperOffice

AUGUST 6, 2021

But, none of them are possible without one thing – repeat customers. While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand. Market leadership? Ask for feedback.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90