Account Manager Tips

MAY 9, 2024

Struggling with stakeholder engagement? Follow this easy ChatGPT prompt guide to develop your strategy and forge stronger connections in less time.

Stakeholders 100

Stakeholders Management 100

Customer Think

MAY 9, 2024

There’s a universal truth the world over — bad experiences turn customers away. But the rate of churn after a disappointing encounter isn’t equal across the globe. Customers in some regions are less forgiving after a poor interaction.

Customer Experience 111

Customer Experience Leadership 111

Force Management

MAY 9, 2024

MEDDICC is an industry standard for determining the strength of a deal and charting the path to get the deal closed. Many times, deal qualification can hinge on whether your team can identify the Economic Buyer and build enough influence in the organization to both access and evangelize them. But the power of MEDDICC for influencing deal decision-makers extends far beyond the “E” in the acronym.

Organization 88

Organization Sales 88

SBI Growth

MAY 9, 2024

To make 2024 a significant year for growth, CEOs have many factors to consider before making their next move. Yet from our observations, it seems like CEOs have gotten their strategy, operating model, and product fit right, providing them with the perfect opportunity to capture their value creation goals. But one part of the plan is still uncertain: CEOs still believe that their GTM talent is holding them back from success.

Leadership 71

Leadership 71

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Nutshell

MAY 9, 2024

Have you ever wanted to learn more about the people working for your customers so you could find the right point of contact? Introducing PeopleIQ , the ultimate solution for getting in front of the right people. PeopleIQ is a new Nutshell add-on that allows your team to proactively identify the people who work for the companies/customers you already have in Nutshell.

CRM 71

CRM Management Sales 71

Customer Think

MAY 9, 2024

This article was first published in the May edition of Top Sales Magazine. You can subscribe by clicking the link at the bottom of this article. It’s a fairly basic principle that in order to be able to sell something, we need to know something about what we’re selling.

Publishing 73

Publishing Sales 73

Customer Think

MAY 9, 2024

Almost everything in your business plays some role in shaping customer experience. The aesthetic choices of your installations, your welcoming communications, and the quality of your products all influence how your customers think about your brand. But how does that customer experience shape customer support satisfaction?

Customer Experience 67

Customer Experience Communication 67

DemandFarm

MAY 9, 2024

Have you ever walked into a company’s headquarters and seen a wall filled with employee photos, names, and titles connected by lines that map out who reports to whom? That’s an organisational chart, and while it might look straightforward, creating and maintaining one in a workplace can be anything but simple. Imagine you’re a key account manager at a multinational corporation.

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Customer Think

MAY 9, 2024

When companies plan how to design a customer service process they often go through a process called ‘customer journey mapping.’ This is where they map the entire journey that a customer goes on in their relationship with that brand.

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56

PandaDoc

MAY 9, 2024

Sales velocity is a robust metric used by sales managers for good reason. It presents a snapshot of how your entire sales process is performing. This guide will explain the sales velocity formula and what it means for your business. Key takeaways Sales velocity measures the rate at which your sales force generates revenue. The four factors of sales velocity are number of opportunities, average deal value, win rate, and sales cycle length.

B2C 52

B2C Sales e-Learning Software 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

MAY 9, 2024

As shelter-in-place orders rolled out across the globe, many companies were overwhelmed with customer phone calls. But many of those calls involve time-consuming, repetitive processes that could easily be automated.

Customer Experience 56

Customer Experience 56

DemandFarm

MAY 9, 2024

Why should B2B organizations adopt KAM Technology With recent economic headwinds tightening everyone’s purse strings, driving growth from existing customers is in vogue. As acquisition becomes increasingly expensive, cross-sell and up-sell initiatives are the latest poster child(ren) of B2B revenue growth. Why? 1. Gartner research has shown that account-based upsell campaigns have increased Lifetime Value by 150%. 2.

B2B 52

B2B Organization Key Account Management Acquisition 52

Customer Think

MAY 9, 2024

Photo 21051337 | Blue Ocean © Brett Critchley | Dreamstime.com I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to purpose-driven work today.

Publishing 52

Publishing 52

May Phoo Pan

MAY 9, 2024

Account Manager? Ever thought of are you even better than order taker? Be a proactive client champion & unlock growth with these tips.

Account Management 52

Account Management Management 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

MAY 9, 2024

Spring '24 release transforms how businesses create, sell, and service products

Customer Experience 40

Customer Experience Software Software 40

PandaDoc

MAY 9, 2024

So, what is a sales spiff, exactly? You’ve come to the right place. It’s no secret: sales is a fast-paced industry. Launching a new product can necessitate an overnight shift in objectives and strategy, which often damages morale and causes high staff turnover. How do you hold onto your top salespeople and keep hitting those targets? For many businesses, the answer lies in offering incentives like spiffs, spivs, or commission structures.

Sales 52

Sales Luxury Goods e-Learning Meetings 52

Brooks Group

MAY 9, 2024

Is your sales team leaving opportunities on the table because of poor questioning? Asking consultative sales questions is a critical skill many sellers overlook in their rush to close. But it’s a highly effective tactic. In a recent webinar, Sales Questioning Skills That Win More Deals , The Brooks Group Director of Sales Effectiveness Corey McKizzie and I shared the most effective sales questioning approaches for better sales discovery.

Sales 52

Sales Decision-making Sales Training Facilitation 52

Planview

MAY 9, 2024

From Vancouver to Bangalore, the annual event supported the needs of several local communities. Last week, we marked another inspiring chapter in Planview’s commitment to social responsibility with the annual Week of Giving. Under the broader Force for Good initiative, teams across the globe engaged in local activities that not only strengthened communities but also showcased the spirit of volunteerism among our employees.

Banking 64

Banking Organization Management 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing