The Upside of Churn: Why Losing Customers Can Be a Good Thing
Account Manager Tips
DECEMBER 21, 2023
Think losing clients is bad for business? Think again! Find out how strategic customer churn can be a game-changer for your business growth.
Account Manager Tips
DECEMBER 21, 2023
Think losing clients is bad for business? Think again! Find out how strategic customer churn can be a game-changer for your business growth.
Customer Think
DECEMBER 21, 2023
In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers. From personalized interactions to advanced language understanding, the capabilities of LLMs are reshaping the customer experience landscape.
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Account Manager Tips
DECEMBER 21, 2023
Think losing clients is bad for business? Think again! Find out how strategic customer churn can be a game-changer for your business growth.
ClearPoint Strategy
DECEMBER 21, 2023
Learn how to build a business case for strategic planning software. Discover strategies to convince stakeholders of the value and ROI of this investment.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
CMOE
DECEMBER 21, 2023
As 2023 comes to a close, it is the perfect time to reflect on lessons we’ve learned throughout the year and plan for 2024’s uncertainties. Maybe your strategy was successful, and perhaps it didn’t pan out, but you certainly faced unexpected challenges and victories that you didn’t plan for. From industry shifts to policy changes to personal triumphs, each experience provides valuable insights, and the agility of navigating these experiences and challenges shows both the need to adapt your
Customer Think
DECEMBER 21, 2023
With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Arpedio
DECEMBER 21, 2023
December 22 What was one of the key benefits that GUBI experienced after implementing ARPEDIO? A unified sales approach based on data rather than gut-feeling The office became a hotspot for magical sleigh rides Sales teams gained the power to teleport themselves to the North Pole simply by yelling “Merry Christmas” First name Last name Company Work email By submitting this form I agree to ARPEDIO's privacy policy and to receive marketing communications regarding products, services and events.
OnStrategyHQ
DECEMBER 21, 2023
Gap Analysis Defined: What is a gap analysis? A gap analysis examines the key gaps in your organization’s current state – like capability , resources , or talent – that you need to overcome to achieve your desired future state. A gap analysis is designed to help you identify what core competencies, resources, or capabilities you need to achieve your bold vision of the future.
Customer Think
DECEMBER 21, 2023
Introduction Language models have made significant progress in recent years, revolutionizing the field of natural language processing. ChatGPT, one such model, has the capability to understand and process human language, opening up exciting possibilities in various domains. This article explores the impact of ChatGPT and how it is transforming language models.
OnStrategyHQ
DECEMBER 21, 2023
A gap analysis is a tool that allows organizations to assess their current state versus their desired future state and create an action plan that allows them to bridge the gap between the two. While there are several methodologies and frameworks to use for a gap analysis , this gap analysis template will set you up with the basics needed to craft a thorough gap analysis.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
DECEMBER 21, 2023
Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: The article was originally posted on Eglobalis by Ricardo Saltz Gulko: [link] During 2022 and December 2023, I read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.
Mike Kunkle
DECEMBER 21, 2023
Introduction I’ve published newsletters and blog posts recently about overhauls and full-fledged transformations, but today, I want to talk about some minor tweaks that can deliver significant improvements in sales force performance. So, in this article, I’ll explore fostering a relentlessly customer-centric culture, refining your ICP and optimizing territories, sharpening sales messaging, deepening discovery skills, training sellers on buying process exit criteria, and enhancing manager coachin
Customer Think
DECEMBER 21, 2023
I wish I could take the credit for all of the strategies I share in our training and in my books. But the truth is, I learn far more from the people around me than I could ever teach.
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