Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

45

45

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Software 107

Software Software Decision-making Management 107

Help Scout

AUGUST 22, 2023

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps. Read the full article

75

75

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers.

Management 89

Management Organization Meetings Communication 89

Groove HQ

JANUARY 20, 2022

Learn the basics of a knowledge base and how to create articles that resonate with your customers. The post How To Create Amazing Knowledge Base Articles appeared first on Groove Blog.

70

70

Groove HQ

NOVEMBER 16, 2020

A comprehensive guide to the best knowledge base software for your business. The post 9 Best Knowledge Base Software Options for Startups and Small Businesses appeared first on Groove Blog.

Small Business 114

Small Business Software Software 114

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

40

40

Groove HQ

DECEMBER 17, 2019

Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog.

132

132

Customer Think

NOVEMBER 24, 2022

This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […]. But it takes up a lot of time, particularly if your team is answering the same queries again and again.

Customer Experience 59

Customer Experience 59

Help Scout

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

40

40

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

58

58

Groove HQ

JULY 1, 2020

A knowledge base is the answer. The post What Is a Knowledge Base? Tired of answering the same support questions over and over and over again? He was a founder at a small tech startup that was just gaining traction. I was a freelance writer. His company was adding customers daily, which was great—but also a problem.

102

102

Groove HQ

JULY 27, 2020

Cut your writing time in half with these knowledge base templates for help center articles and resources. You’ve decided to create a knowledge base. How do you actually create knowledge base articles for your help […].

86

86

Groove HQ

MARCH 10, 2020

A well-thought-out plan for creating knowledge base articles with examples from our own help center. The post 8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own appeared first on Groove Blog.

90

90

Groove HQ

NOVEMBER 6, 2019

We briefly mentioned it in our September product update, but we wanted to highlight what this means to our Knowledge Base users and why we’re so excited about it. Your Knowledge Base reflects your company and your brand. The post Free Unsplash Backgrounds for Your Knowledge Base appeared first on Groove Blog.

40

40

Groove HQ

JUNE 12, 2018

Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […]. Introducing the Groove KB 2.0

44

44

Help Scout

AUGUST 22, 2023

Create better help docs that enable your customers to get answers 24/7 even when your support team is offline. Read the full article

40

40

Groove HQ

JULY 10, 2019

The post Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More! If you’d like to keep in the loop on the latest upcoming features that we’re working on, head on over to the Groove Public Roadmap. Canned replies are all […]. appeared first on Groove Blog.

44

44

Groove HQ

JUNE 4, 2019

The post Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more… appeared first on Groove Blog. Sunsetting of legacy Groove This past Saturday (1st of June) marked a big milestone for us over at Groove, as we shut down our legacy products. After the launch of Groove 2.0

44

44

The Center for Sales Strategy

APRIL 23, 2024

They may even be a pre-qualified lead if the referral itself was based on personal knowledge. A referral is someone who has a personal reason to check out your brand and who approaches your products or services with a positive-leaning curiosity. Therefore, inspiring and rewarding referrals is a process that every brand should master.

Advertising 85

Advertising Sales 85

Apptivo

JANUARY 23, 2023

Centralize your knowledge 2. Support executives have to arm themselves with knowledge at their fingertips about every product and service, their pricing, all policies with regard to service, warranty and all probable faults that can be serviced, etc. As business evolves, knowledge will exist in fragmented places. Write right 7.

Management 102

Management Decision-making Organization Innovation 102

Red Star Kim

OCTOBER 13, 2023

Preparing M&BD professionals for the future – learning, skills and knowledge transfer. Although it does provide indepth knowledge of legal services. Our focus was on the accelerating change in the market, the professions and marketing and the challenge this presents in anticipating future training needs.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Sales Gravy

SEPTEMBER 8, 2023

They emphasize the value of being able to provide insight to executives based on knowledge of their organization, rather than regurgitating information that can be found online. They should look at their sales territory as a business, and make decisions based on the top and bottom line as well as weigh risks and opportunities.

Leadership 94

Leadership Decision-making Organization Sales 94

Customer Think

FEBRUARY 6, 2024

A huge number of Gen AI-based tools and applications have flooded the market. That is not to detract from the thousands of potential scenarios where an LLM’s knowledge of language, concept, […]

Marketing 78

Marketing Management 78

Red Star Kim

FEBRUARY 22, 2024

It is helpful to surface knowledge that was previously outside of our awareness. Essentially, the Socratic method is based on asking questions to stimulate critical thinking. Socratic questioning for counselling and therapy Socratic questioning is also the basis of CBT ( Cognitive Based Therapy ).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

OCTOBER 18, 2022

It also highlights two key models – for which there are assessments – on which to base leadership and organizational transformation. In knowledge organizations, emergent leadership is not about delegating tasks and monitoring results; it is about imbuing the entire workforce with a sense of responsibility for the business”.

Organization 130

Organization Innovation Leadership Management 130

Account Management Skills

FEBRUARY 22, 2024

Paint a picture of the client’s future business and provide an ROI on the relationship – so they can have client improvement conversations ( according to Gartner ) Be knowledgeable, professional and efficient when it comes to delivering the agency’s service but also proactive with suggesting new, business-relevant ideas and insight (..)

Account Management 52

Account Management Management Client Development Account Growth 52

Arpedio

MARCH 26, 2024

Lead Qualification: Assessing leads based on criteria such as fit, interest, and readiness to buy, to prioritize sales efforts effectively. This knowledge allows businesses to tailor their offerings and messaging to address specific customer challenges and objectives.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Help Scout

AUGUST 22, 2023

Here’s how support teams can help technical writers produce better knowledge bases. Reliable, well-maintained documentation is vital to good service, but it is a huge job. Read the full article

75

75

Insightly

JUNE 1, 2022

Since then, we added a new mobile application for both Apple and Android users, while also updating three key areas of the Service product: Knowledge Base . Knowledge Management Improvements. Insightly’s Knowledge Base is a convenient reference designed to save time and resources for customers. Customer Portal .

CRM 98

CRM Marketing Finance Publishing 98

Help Scout

JUNE 8, 2021

Whatever piqued your interest, there are some excellent reasons to consider using AI chatbots: Handle more customer service requests without adding new staff members: If a growing customer base is putting pressure on your team, an easily scalable AI is a tempting option. Chatbots come in two main varieties: rules-based and AI-based.

Artificial Intelligence 144

Artificial Intelligence Decision-making Customer Experience Onboarding 144

The Center for Sales Strategy

JUNE 28, 2023

It’s common knowledge that professional athletes who reach peak performance no longer need coaching, right? If it were, we wouldn’t have Jim Mora’s famous “playoffs” rant or the iconic moment when Lou Piniella yanked up first base and heaved into right field. Coaches observe what athletes can’t see – athletes are too busy playing!

Sales 95

Sales 95

Customer Think

OCTOBER 28, 2021

Unfortunately, a lot of businesses spend countless hours managing customer support tickets when they could be using their valuable time and resources creating an online knowledge base to delight (and educate) customers. By having […].

Management 115

Management 115

Arpedio

DECEMBER 20, 2023

We’ll explore the strategies businesses can implement to effectively upsell, including the importance of customer segmentation, personalized recommendations, product knowledge, incentives, and timing. By mastering the art of upselling, businesses can develop a loyal customer base and drive profitability.

Profitability 52

Profitability Customer Experience Sales Marketing 52

SuperOffice

APRIL 19, 2021

Customer engagement platforms give you a way to communicate and engage with people based on their activity. For example, you could: Suggest an offer on a product they might enjoy, based on their order history. Send a customer directly to a guide that’ll solve their specific problem in your company’s knowledge base.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Zendesk

JANUARY 21, 2021

That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. Knowledge-centered service is the continuous generation of demand driven and self-improving knowledge by many as a by-product of solving customer issues. What is KCS? The average large business in the U.S.

Artificial Intelligence 98

Artificial Intelligence Banking Facilitation Onboarding 98

Zendesk

OCTOBER 25, 2023

Intelligent routing and triage —a feature that automatically categorizes incoming conversations based on customer intent, sentiment, and language—reduces manual sorting and prioritization of requests from across channels. Generative AI can streamline the creation of new content and identify gaps in your knowledge base.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52