2024 Customer Experience Digitalization Innovation 
Customer Think
DECEMBER 16, 2023
Today, everyone and everything is a part of the digital revolution. ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad. Even the smallest technology is labeled “game-changing” or “next-level.”
Planview
JANUARY 22, 2024
As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.
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Zendesk
JANUARY 17, 2024
We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.
Zendesk
DECEMBER 14, 2023
Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Conversations with Zendesk will be back in 2024 with new episodes.
ACT
FEBRUARY 28, 2024
In a consumer-driven market, it’s only natural that customers don’t have the patience to deal with negative purchase experiences or service limitations during the purchasing process. 76 percent of consumers will stop doing business with a company after one negative customer experience. Did you know?
Zendesk
FEBRUARY 12, 2024
In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.
Zendesk
JANUARY 25, 2024
An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.
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