Customer Think

JUNE 28, 2023

Since 2016, Alchemer Mobile (formerly Apptentive) has published a Mobile Customer Engagement Benchmark Report. For 2023, the Report compiles data from more than 1.2 billion app installs among Alchemer Mobile customers and breaks down the data into ten industries.

Publishing 52

Publishing 52

Strategic Planning and Management Insights

JULY 29, 2021

Microaggressions have formed a string of disturbances in workplace behaviours. Usually, microaggressions are formed from preconceived biases of people of different culture, gender and ages.

Leadership 75

Leadership 75

Planview

JULY 15, 2022

The questions covered in this download talk about getting started with Agile-Stage-Gate and how to get a team to buy-in. Almost three-quarters of executives stated that they believe changes brought about by the pandemic will lead to greater opportunities for growth and innovation. About Dr. Robert G. DOWNLOAD THE DATASHEET.

Innovation 52

Innovation Publishing Decision-making Onboarding 52

S4 Consulting

NOVEMBER 13, 2018

Fake” news has become a “real” problem in the US. With the wealth of digital information available at our fingertips, one would think more than 25% of us have the ability to fact-check, debunk, and see through these fake headlines. It turns out this is one of the very things that makes us so vulnerable. And there’s more.

Suppliers 52

Suppliers Decision-making Media Digitalization 52

Drift

DECEMBER 18, 2018

I was CEO of Siftrock at the time and wanted to learn about outbound sales development. 1 year ago I did a weird thing… I spent two months going from CEO to SDR. So I made myself “interim SDR” for two months and immersed myself into the world of prospecting. My favorite channel: Cold email.

Marketing 95

Marketing Sales 95

The Center for Sales Strategy

JULY 12, 2018

Today, we are taking our sales strategy lessons from the pages of pop culture, and we're talking movies. Grab your popcorn and find a comfy seat, because we’re heading to the movies!

Sales 60

Sales Sales Training Sales Management Management 60

MTD Sales Training

JUNE 20, 2013

On a recent trip to London, I called in at a Starbucks for a refreshment before visiting a prospect. I was in a great mood (I nearly always am!) and just wanted to have a drink while I prepared. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Value Selling 103

Value Selling 103

Customer Think

OCTOBER 26, 2021

In this story, there are no skeletons in the closet. They are, instead, on display for all to see. Back in July, Home Depot did something unusual: It pre-released its Halloween lineup online, and almost immediately, it sold out of everything. It may have its Halloween past, and an unlikely product smash, to thank. In […].

Customer Experience 59

Customer Experience 59

Cranfield Executive Development

NOVEMBER 18, 2020

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Leadership 59

Leadership Management 59

Red Star Kim

JULY 25, 2023

Many of us are able to get through those tough times but sometimes we need a little extra help. Therapy is ultimately about achieving change. Be intentional about which thoughts you give time to. Low mood gives us the urge to do things that will keep us stuck. Therapy isn’t needed by or available to everyone.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

Red Star Kim

FEBRUARY 21, 2024

It is one of the four human attributes that differentiate us from machines. I’ve explored the reasons why curiosity is to important and valuable to us: What is curiosity and why is it important in business relationships? So they are often used when checking for commitment. Curiosity is a super-power. Video) (kimtasso.com).

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

The Center for Sales Strategy

MARCH 21, 2024

In this Quick Take episode, Matt wraps up our coverage of The 5th Annual Media Sales Report by spending a few minutes thinking about what this year’s findings can tell us about the future of the media sales industry.

Media 114

Media Sales Sales Management Management 114

Red Star Kim

OCTOBER 1, 2023

I first mentioned SCARF in an article about neuroscience and leadership Leadership: Lessons from Star Trek and Neuroscience – Kim Tasso back in 2012. There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

DECEMBER 15, 2023

My client found that book extremely useful in understanding why he felt, thought and behaved the way he did. His next question was “What do I do about it?”. The book will also be useful for people who don’t feel the need for therapy but want to understand themselves better and improve their mental health.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

The Center for Sales Strategy

APRIL 3, 2024

Most of us have set goals to start and end this year strong. What about professional self-care? Professional self-care is about to become a hot button for you. For many, this involves a vow to be better at self-care. But it all boils down to better self-care.

108

108

Customer Think

FEBRUARY 4, 2024

I’ve written many times about those topics in the past. Chief Executive Group recently polled CEOs in the US about their top priorities in 2024, and […] Employee retention. Candidate experience. Your employees should be your top priority, your hottest topic – right now. Actually, always.

105

105

Red Star Kim

NOVEMBER 24, 2023

Leor Franks, Kingsley Napley , returning chair for the day, led polls using wonderfully low-tech red and green, emperor-style thumbs up and thumbs down paddles. He reminded us of last year’s themes: post-Covid “normal”, Ukraine and inflation. it was a relief to realise this is a worry for us all) Develop external relationships?

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Red Star Kim

MAY 22, 2023

The first two books in my series are: Conversation skills book review 1 – How to talk to anyone about anything – James W. Learn more about Judith E Glaser here: The CreatingWE® Institute – Principals. C-IQ has been adapted for sales professionals, educators and for couples.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Planview

MARCH 8, 2024

The group that Zetkin rallied in Copenhagen then — about 100 passionate women from 17 countries — has grown exponentially. She spoke at length about the first decade of her job life, when women officers were rare in the Indian banking sector. Despite our age disparity, we gelled well. Yessenia Zavala Sr. Prabha Gupta Sr.

Banking 105

Banking Government Innovation Leadership 105

Zendesk

MARCH 13, 2024

“Because we could come into this as support professionals and say, hey I know this is the future and this is the way that customers are going to want to talk to us. But there are still generations of folks and demographics of folks that are used to a different level of support.”

Prioritization 113

Prioritization Meetings 113

Red Star Kim

MARCH 1, 2024

Taking time to learn about fee-earners – their work, their clients, their priorities, their motivations – is the starting point. Allow time for fee-earners to get to know us and what we do and can deliver. Have a plan We need to be clear about our aims. We must be realistic about time constraints.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

DECEMBER 12, 2023

Without those relationships, we are unable to have the conversations that help us to translate their goals into appropriate marketing and business development activities. Our client relationships keeps us in touch with market changes and perceptions. Strategy is essentially about analysing data from many sources.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Mike Kunkle

AUGUST 30, 2023

Which brings us back to… The Challenge of Influence Without Authority Enablement professionals frequently find themselves in this paradoxical position. We can leverage this influence to support front-line sales managers in bringing about meaningful improvements that tie to strategic objectives and desired outcomes.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

RAIN Group

FEBRUARY 7, 2024

I work closely with client organizations and collaborate with senior executives, and I’ve been getting a lot of questions lately about AI. How do we make AI work for us? What’s RAIN Group’s position on AI? What’s working for sales teams in terms of applying AI?

Artificial Intelligence 109

Artificial Intelligence Media Sales Organization 109

Jermaine Edwards

DECEMBER 6, 2023

The speed of innovation, technology and a customer that needs to remain competitive just as much as us, has forced every business to raise the quality of their products and take serving their customers more seriously. In the book ‘Speed of Trust’ by Stephen M R Covey he talks about the 13 behaviours of high trust leaders.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Red Star Kim

AUGUST 29, 2023

Use bold colours and professional images If it captures attention, we are more likely to engage We are drawn to financial rewards or other incentives (e.g. To change behaviour the intervention must be: EASY – If a decision requires minimal effort, it’s more likely to be the one that’s chosen.

Management 130

Management Marketing Decision-making Government 130

Hubspot Sales

FEBRUARY 5, 2024

Below is a story of the slimiest salesperson I ever encountered and the four slimy sales tactics he used on me. How I Nearly Bought a Mattress on Craigslist for the “Guests I Don’t Care About” Ten years ago, I had a horrible buying experience. Invites my wife to sit on the mattress that he wants to sell us.] Me : “Okay.

Sales 94

Sales Decision-making 94

The Center for Sales Strategy

SEPTEMBER 26, 2023

You've heard the ominous predictions about the future of sales in the age of AI and automation. Will machines replace us? Are we on the brink of becoming obsolete? Relax, put those fears to bed. Today, we're diving into how you can not only stay relevant but thrive in this new world.

Sales 114

Sales 114

Zendesk

FEBRUARY 12, 2024

As a luxury brand, we aim to provide exceptional service and our partnership with Zendesk helps us achieve that.” Used this way, companies can identify not only the areas where CX teams should improve, but also areas where a business is lacking structured processes. This brings huge opportunities to customers of all sizes.”

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

Customer Think

APRIL 17, 2024

I walked into the house with Dinger and a baby toad hopped in with us, snuck under the closet door and disappeared. When it disappeared into the closet, I thought about it a […] When I first spotted the toad, I thought it was a tiny piece of mulch and didn’t give it a second thought.

Sales 52

Sales 52

Force Management

JANUARY 4, 2024

We're so grateful you're here, and we love to hear your comments, suggestions and discussions about the show. Make sure to follow us on LinkedIn and Instagram so you can keep up with all the latest wisdom from our guests and tag us when you share your favorite episodes.

Decision-making 83

Decision-making Organization Sales 83

Hubspot Sales

JANUARY 5, 2024

So here we are — a little over a year after OpenAI changed the landscape of what can be sped up or fully automated for anyone using the internet. I’ve been in contact with sales experts about how AI has helped them. What’s new and exciting for everyone is that we can just ask AI to do that for us.

Internet 87

Internet Sales Communication Media 87

The Center for Sales Strategy

MARCH 11, 2022

One of the great things about a career in sales is that you can find inspiration and guidance almost anywhere. The fundamentals of the job – understanding people, building relationships, solving problems – are so universal that sales lessons are all around us. Yes, you can learn a lot about the craft by reading sales books.

Acquisition 120

Acquisition Sales 120

Hubspot Sales

SEPTEMBER 6, 2023

If you’re rolling your eyes at your screen right now, just hear us out. Teamwork.com's Sales Story Who are you and what is Teamwork.com all about? Walk us through what happened when the company started experiencing rapid growth? Walk us through the evolution of your sales process.

Sales 104

Sales Onboarding Prioritization Profitability 104

Customer Think

JANUARY 22, 2023

The past few years taught us that we can’t predict the future. However, we can make educated guesses about the trends that are most likely to affect loyalty and customer relationship management (CRM). […]

CRM 126

CRM Marketing Management 126