Red Star Kim

NOVEMBER 24, 2023

Leor Franks, Kingsley Napley , returning chair for the day, led polls using wonderfully low-tech red and green, emperor-style thumbs up and thumbs down paddles. He reminded us of last year’s themes: post-Covid “normal”, Ukraine and inflation. Maximise impact in our firms? And made us envious of a global firm’s resources.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Red Star Kim

DECEMBER 12, 2023

Internal clients – Naturally we need to build strong working relationships with our fee-earners. Without those relationships, we are unable to have the conversations that help us to translate their goals into appropriate marketing and business development activities. Our personal network is both an asset and a currency.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

NOVEMBER 18, 2022

He opened the day with a show of hands on how we were all feeling about the future. She used planning a holiday in Skiathos as a metaphor – making us all long for sunny days by the sea. Who knew you could learn about strategy implementation by considering how to empty a dishwasher? Research your EVP across key audiences.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Red Star Kim

FEBRUARY 21, 2024

It is one of the four human attributes that differentiate us from machines. I’ve explored the reasons why curiosity is to important and valuable to us: What is curiosity and why is it important in business relationships? So they are often used when checking for commitment. Curiosity is a super-power. Video) (kimtasso.com).

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Hubspot Sales

FEBRUARY 5, 2024

Below is a story of the slimiest salesperson I ever encountered and the four slimy sales tactics he used on me. How I Nearly Bought a Mattress on Craigslist for the “Guests I Don’t Care About” Ten years ago, I had a horrible buying experience. But, our new house had a guest room in it. Don’t be this person. Me : “Okay.

Sales 94

Sales Decision-making 94

Envisio

JANUARY 24, 2024

” ― Toni Morrison A new year, a new chance to shift our perspectives, understand one another and the systems around us, and take our strategic thinking to new heights. Reflecting on the success of our previous recommended reads of the best strategy books to read in 2022 , such as W. Books are knowledge.

Government 105

Government Leadership Innovation Decision-making 105

Upland

JUNE 1, 2023

In this article, we’re going to explore best practices of land and expand from an account planning perspective and share real life examples and stories from sellers who have used this strategy to succeed. What is land and expand in sales? As pointed out earlier, the ability to retain an account is vital to land and expand.

Account Planning 195

Account Planning Sales Customer Knowledge Account Management 195

Showpad

DECEMBER 5, 2021

If you continue to focus on just telling your company story, it won’t work,” Tom said. What works is finding out how your story can become a part of theirs , so they see you in their solution and can imagine what it would be like having you as a business partner.”. How do you think about sales and marketing today? .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Account Manager Tips

NOVEMBER 24, 2022

It can be used to build businesses, solve crimes, progress science and make many aspects of our lives quicker, easier, bigger or better. Yet remarkably we often unwittingly build barriers to seeing what is in front of us. We think our inability to focus is a personal failure to exert enough willpower over our devices.

B2B 130

B2B Key Account Management Account Management Decision-making 130

Jermaine Edwards

DECEMBER 6, 2023

Despite this we can’t ignore that today more than any time in history our products and services are exposed to scrutiny, comparison, commodity and competition. How does trust show up in our everyday communication and engagement? Empathy in its simplest definition is our ability to understand and share the emotions of another.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Hubspot Sales

SEPTEMBER 6, 2023

If you’re rolling your eyes at your screen right now, just hear us out. Teamwork.com's Sales Story Who are you and what is Teamwork.com all about? The story is pretty cool. In 2007, our founders started a web agency, building websites and other solutions for clients. What’s the backstory? Including the selling.

Sales 104

Sales Onboarding Prioritization Profitability 104

Zendesk

APRIL 13, 2023

Building relationships, practicing patience, righting a wrong, and figuring out how to streamline operations all represent the hard work that our customers do again and again with their customers. That’s because CX is a well-honed practice, and the more we practice the better we get — using all the tools at our service.

Customer Experience 98

Customer Experience 98

Account Manager Tips

APRIL 2, 2021

Here's a few more hurdles you might face: Your clients already have all of our products. Sales Success Stories podcast Host Scott Ingram interviews successful sales professionals and account managers in the Sales Success Stories podcast. Sales Success Stories runs anywhere between 45 minutes to 2 hours. I love that.

Key Account Management 234

Key Account Management Account Management Procurement Management 234

Red Star Kim

OCTOBER 19, 2023

You need to have a deep knowledge of all the different issues clients may have and examples and stories of how your firm has helped people in similar situations. transactional, consultative etc) a delegate talked about fact-based selling. Fact-based selling When discussing different styles of selling (e.g.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Envisio

APRIL 5, 2024

It has always been a space for a lively exchange of ideas shaping the future of our communities, and this year will be no different! Let’s take a look at where you can find Envisio, enjoy some libations and innovations at our happy hour event, and catch some of the conference sessions we’re most excited about!

Government 96

Government Innovation e-Learning Brainstorming 96

Zendesk

FEBRUARY 14, 2024

Excited about AI, but not sure where to get started? According to our 2024 CX Trends report , 65 percent of CX leaders see AI as a strategic necessity and reality—one that has rendered previous operations outdated and obsolete. But recognizing this need for change and knowing how exactly to enact it is a different story entirely.

Customer Experience 59

Customer Experience 59

Zendesk

MAY 3, 2022

Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. At this year’s Zendesk Relate , we are centering on our customers. Our global customer experience event only happens once a year. We hope you’ll join us for the show.

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98

Kainexus

JULY 12, 2022

Mark Graban, Senior Advisor at KaiNexus, joined us on our Continuous Improvement webinar series to talk about My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations. You can watch the webinar recording here , or you can read the webinar transcript below.

Organization 78

Organization Leadership 78

Hubspot Sales

NOVEMBER 28, 2023

If you’re thinking about a career in sales, you probably want to hear the cold, hard truths about sales and what it entails. Leading with benefits and use cases or case studies. Chad Burmeister , founder and CEO of BDR.ai , supports Wittman’s comment about value-based selling. Using social media incorrectly.

Negotiation 100

Negotiation Sales Leadership CRM 100

Red Star Kim

MAY 15, 2023

Soon I will post the third in the series: Conversation skills book review 1 – How to talk to anyone about anything – James W. The 320 pages – addressing the 92 “tricks” – are conveyed with interesting personal anecdotes and illustrative short stories. Ask them to recount a story to others that they once told you.

e-Learning 130

e-Learning Communication Meetings Digitalization 130

Hubspot Sales

MARCH 4, 2024

Effective leadership starts with caring about (and showing you care about) your people. Sales leaders get things confused about what it means to lead — it‘s not because you have a title that makes you a leader. The answer — people will follow those who give a damn about them. It's core to who we are.

Leadership 103

Leadership Construction Prioritization Sales 103

The Center for Sales Strategy

JULY 7, 2020

The History channel offers some amazing documentaries that can enlightening for those of us that want to learn from the past to improve our future. These epic documentaries tell the story of how great men and women shaped our country through their entrepreneurial spirits and built companies and brands that built America.

Manufacturing 92

Manufacturing Sales 92

PandaDoc

SEPTEMBER 6, 2023

One such app that has emerged as a game-changer is, well, us, PandaDoc. Let’s chat about why we earned this prestigious title and how it can revolutionize your sales process. Amid these shifts, what makes us stand out? Start exploring the world of PandaDoc and our integration with HubSpot today.

Sales 78

Sales CRM Customer Experience Business Growth 78

Zendesk

JUNE 23, 2023

At Zendesk, championing equality and inclusion for all is woven into the fabric of our culture and values. We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. This year’s WorldPride theme is Gather. In the U.S.,

Leadership 52

Leadership Organization Marketing Digitalization 52

Hubspot Sales

JANUARY 5, 2024

So here we are — a little over a year after OpenAI changed the landscape of what can be sped up or fully automated for anyone using the internet. I’ve been in contact with sales experts about how AI has helped them. What’s new and exciting for everyone is that we can just ask AI to do that for us.

Internet 87

Internet Sales Communication Media 87

Revenue Storm

FEBRUARY 21, 2023

The list that pops into your team’s minds if they are in a conversation about the best leaders they have ever known or when reading an article about leadership. We all aspire to be seen by our team as outstanding in our craft, but why don’t we spend more time thinking about our leadership legacy?

Acquisition 78

Acquisition Leadership Sales Profitability 78

Zendesk

AUGUST 9, 2023

As Pace describes it, when he delved into the FAQ section of VirginPulse’s site, he saw about 350 articles, and those were “really outdated.” We now have three times as many people looking at articles than actually contacting us,” Pace said. Our core values are, ‘One team, one dream.’”

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Showpad

NOVEMBER 21, 2021

“Don’t be afraid to think about what you want to accomplish in 30 days, six months, one year, five years, or 10 years,” Jaclyn said. “To To demand enablement, you have to do so by shaping a vision for what you want to do with an organization, build a brand, talk about it, share it and then commit and execute.”.

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

SalesGlobe

APRIL 6, 2021

The New York Times ran a story recently about how supply chains between Asia and North America were disrupted by a COVID-related shipping container shortage. I took great interest in the article because my wife Catherine and I are renovating our kitchen and recently were thrown a curveball. They won’t let us take your money.”.

Supply Chain 85

Supply Chain Transportation Logistics Sales 85

AchieveIt

NOVEMBER 22, 2023

Developing an understanding of the story, the audience, and how to connect the two led him into the transformation and strategy space, where he has worked with and solved alignment dilemmas for many high-profile clients. I had this need to continue to tell people stories. Leaning on visuals and simplicity was key.

Healthcare 52

Healthcare Decision-making Communication Media 52

Hubspot Sales

AUGUST 21, 2023

Check out our post about the best sales email subject lines if you want to see some of these tips in action. If they've never received communication from you, tell them a bit about yourself in a way that's warm and authentic. At the same time, it’s important to make it about them. Leverage scarcity and exclusivity.

Sales 98

Sales Decision-making Value Proposition Meetings 98

Strategic Communications

AUGUST 24, 2023

There are currently more than 100 responses to a question that initially asked whether participants hated cold-calling and eventually evolved into a discussion of whether it is best to email or call journalists, editors, writers and producers when pitching a story. How often have you used the “N of one” (e.g.

e-Learning 52

e-Learning Communication Media Decision-making 52

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! The focus is on the vision of using artificial intelligence (AI) not only to become the most attractive employer in the industry but also to revolutionize the employee experience. We want to become the most attractive employer in our industry by 2025.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. 10 inspirational customer experience examples Excellent customer experience examples aren’t all just flashy one-off stories.

Customer Experience 121

Customer Experience Banking e-Learning Management 121

Articulous

AUGUST 11, 2022

If you join us, you might meet one of our superhero instructors, like Cheryl. To hear about how Corporate Storytelling helps, check out our Customer Stories page here: LINK. Space is limited. Click here for more details: OPEN CLASS. Or, please forward it to anyone that needs to become a Corporate Storyteller.

Meetings 52

Meetings 52

SalesGlobe

SEPTEMBER 12, 2023

Over years of working with strategic account teams, SalesGlobe developed the Aspirational Account Planning method to help teams understand the customer story, define aspirations, become better customer problem-solvers, and dramatically increase sales results. Big about what you want for your future.

Account Planning 52

Account Planning Procurement Decision-making Manufacturing 52

Zendesk

SEPTEMBER 7, 2022

In our CX Accelerator report , we surveyed almost 5,000 CX leaders on what it takes to scale new heights in customer experience. Our latest CX Accelerator report found that 70 percent of consumers now expect a conversational service experience with companies. Customer story: Wine.com. Customer story: Tile.

Retail 98

Retail Digitalization Customer Experience Profitability 98