SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

MARCH 3, 2023

To meet the objectives of our clients and the needs of the business, we hire, train, and onboard enterprise CS team members. In terms of measuring and forecasting, coordinate with Finance. Your team needs coaching in order to develop solid connections with the account stirring committees and win repeat business.

Customer Success 19

Customer Success Finance Stakeholders Onboarding 19

SmartKarrot

OCTOBER 21, 2022

Develop and manage customer portfolio dashboards and report key health measures. Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Act as a thought leader within the customer community. Aggregate customer feedback into themes and focus areas.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

Red Star Kim

SEPTEMBER 26, 2023

increasingly M&BD professionals play a part on the front line of client contact for example, as account managers) Client concentration? In this case, account managers liaise with the fee-earners. The growth of MarTech in professional services – an overview (kimtasso.com) Account management or project support?

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Apply here: [link] Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Birdie As a Customer Success Director, you will guide and develop Birdie’s Customer Success Management and Account Management functions.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MARCH 2, 2023

serve as the focal point for planning and achieving renewals goals and deadlines for a number of our key accounts. Collaborate with partners, product experts, sales managers, and account managers to help you close more renewals.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

MAY 20, 2021

Develop and deepen relationships with key stakeholders within the largest employer and health plan clients. Drive and scale a seamless customer onboarding process as we grow through seamless implementations and onboarding processes. Manage and mentor a high-performing team of customer success & implementation managers.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

APRIL 6, 2021

Build a global services organization to support customers from onboarding and training through to long-term enterprise digital transformation projects. Ongoing account management, reacting to requests e.g., training new team members (pass low-level support queries to support team). Train users on the software.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JUNE 23, 2020

Role: Customer Success Manager, Enterprise Location: Cleveland, Ohio, US Organization: Brightedge The mission of a Customer Success Manager is to work with the clients to drive business goals and objectives in their organic search (SEO) initiatives. Work with your assigned Strategic Account Manager to meet retention and upsell goals.

Customer Success 10

Customer Success Finance Client Relationships Stakeholders 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

JANUARY 6, 2021

Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Accountable for successful adoption and value realization for the products and services the customers have purchased and identify new opportunities to expand value within a customer. Aid clients in achieving their goals.

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

NOVEMBER 23, 2022

You will ensure new customers are effectively onboarded into the Customer Success Department by understanding their needs and requirements and ensuring the teams execute their expectations to ensure retention and growth. You’ll be a critical team member in a fast-growing, highly successful global finance business that does things differently.

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

JANUARY 27, 2022

The account-based everything (ABE) framework is to help companies align and commit based on a go-to-market strategy keeping account intelligence at the core. It spread across the entire company- finance teams, engineering teams, product teams, technology department, and the sales team.

Customer Success 10

Customer Success Marketing Stakeholders Sales 10

Account Management Skills

NOVEMBER 21, 2022

He’s brilliant, just go and ask for his advice and I went and had a coffee with him, and he just said, there’s an account management position open, do you want it? I hadn’t really been trained professionally as an account manager. So, the product manager and the account manager seem to gel really well.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Hubspot Sales

JULY 1, 2019

An account-based model treats every account like a market of one. Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. A successful account-based approach requires cross-department coordination.

Stakeholders 85

Stakeholders Finance Sales Decision-making 85