SmartKarrot

OCTOBER 25, 2023

Client Trust: Clients invest not just finances but also faith in an organization. Key Elements of an Effective Crisis Playbook Key Account Managers navigate business and people. Here, we dissect the fundamental elements that form a formidable crisis strategy for Key Account Managers.

Key Account Management 10

Key Account Management Account Management Management Construction 10

SmartKarrot

FEBRUARY 21, 2023

The case for a renewed focus on account management What is Account Management? With the rapid evolution of SaaS platforms, the existing benchmarks of success are being replaced with new ones that better reflect the intrinsic value of functions and businesses in the eyes of stakeholders and investors.

Account Management 10

Account Management Management Account Planning Stakeholders 10

Hubspot Sales

JUNE 8, 2021

Keep in mind that the majority of people in this position have several years of experience since they often have to work independently and excel at time management. Account Manager. This is where account managers come in. Account managers are evaluated on customer retention and satisfaction metrics.

Finance 111

Finance Sales Account Management Leadership 111

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. The ideal Account Manager should be a problem solver who is sensitive to the client’s needs and spends time and energy to make them successful.

Account Management 10

Account Management Management Value Proposition Key Account Management 10

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Account Management 10

Account Management Management Telecommunications Healthcare 10

Account Manager Tips

NOVEMBER 19, 2022

In addition, they're cross referenced with related KPIs which is useful when looking to appeal to multiple stakeholders. Sign up for a free 5 day KPI lesson email. Bernard Marr. KPIs curated and organised by function. B2B elements of value Now I know KPIs aren't for everyone. Here's some common pain points: Productivity.

Value Proposition 246

Value Proposition Decision-making B2B Meetings 246

Louise Collins Associates

APRIL 26, 2018

Instead, conversations moved to finance, compliance, safety, regulations, guidelines, protocols etc. Diverse teams play to their strengths to support accounts based on the real needs of that account. Medical, market access, sales, marketing, clinical research, pricing, finance etc. Yet, organisations lost sight of that.

Stakeholders 52

Stakeholders Finance Meetings Key Account Management 52

Account Manager Tips

JULY 9, 2020

Your first 90 days in a new job as an account manager are the most challenging.and with the most at stake. A detailed list of all the activities you need to do to get settled into your new account management role, grouped into 30 day periods. Are you moving to account management from a different profession?

Account Management 130

Account Management Management Key Account Management Stakeholders 130

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

NOVEMBER 2, 2022

Evolve the customer engagement models to incorporate both managed and self-service orientations. Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

5600 Blue

OCTOBER 16, 2018

billion (1) every year on sales processes, account management skills, negotiation, and opportunity management training. We’ve spent the last few years adding rigor to this upfront work to understand the needs of stakeholders and then help them make the highest value decision on a sales enablement initiative that drives growth.

Sales Training 52

Sales Training Finance Negotiation Decision-making 52

Red Star Kim

SEPTEMBER 26, 2023

increasingly M&BD professionals play a part on the front line of client contact for example, as account managers) Client concentration? In this case, account managers liaise with the fee-earners. The growth of MarTech in professional services – an overview (kimtasso.com) Account management or project support?

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

SmartKarrot

MARCH 25, 2022

Apply here: [link] Role: Senior Customer Success Manager Location: Remote, United States Organization: Splash (SplashThat.com) As a Senior Customer Success Manager, you will own an assigned book of Enterprise accounts, guiding each customer towards value and growth.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

Arpedio

NOVEMBER 7, 2022

The other reason relates specifically to the business schools: Business schools tend to offer programs that are reflective of what is perceived to be prestigious fields within the business world, such as finance and skills related to consultants and senior executives. Maximilian Opp, Account Manager. +45 45 53 50 78 33.

B2B 52

B2B Sales Decision-making Account Management 52

Arpedio

NOVEMBER 7, 2022

The other reason relates specifically to the business schools: Business schools tend to offer programs that are reflective of what is perceived to be prestigious fields within the business world, such as finance and skills related to consultants and senior executives. Maximilian Opp, Account Manager. +45 45 53 50 78 33.

B2B 52

B2B Sales Decision-making Account Management 52

SmartKarrot

MARCH 3, 2023

In terms of measuring and forecasting, coordinate with Finance. Your team needs coaching in order to develop solid connections with the account stirring committees and win repeat business. Work with the product to drive the product roadmap. Cross-sell, up-sell, and sales with a retention focus should be coordinated with sales.

Customer Success 19

Customer Success Finance Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 10, 2021

Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom Organization: Birdie As a Head of Customer Success, you will guide and develop Birdie’s Customer Success Management and Account Management functions. Be an executive stakeholder for some of our most critical Partners.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

MAY 20, 2022

Apply here: [link] Role: VP of Customer Success Location: Remote, San Francisco, CA, US Organization: Hearth As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Guide the customer on product capabilities, usage, and best practices.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

OCTOBER 21, 2022

Develop and manage customer portfolio dashboards and report key health measures. Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Act as a thought leader within the customer community. Aggregate customer feedback into themes and focus areas.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

Revegy

AUGUST 27, 2020

You need to identify and build advocacy from the actual line of business owner; Manufacturing, Sales, Marketing, Finance, etc. What specific BUSINESS value do the executive stakeholders expect? Who are the specific executives that are excepting value from your solution? What value have you delivered?

Manufacturing 52

Manufacturing Banking Finance Publishing 52

SmartKarrot

JULY 27, 2022

Apply here: [link] Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Branch As a Director of Customer Success, you will provide direct leadership and guidance to the Customer Success Managers supporting the Enterprise customers in North America.

Customer Success 19

Customer Success Leadership Finance Facilitation 19

SmartKarrot

MARCH 31, 2022

Apply here: [link] Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Birdie As a Customer Success Director, you will guide and develop Birdie’s Customer Success Management and Account Management functions. Be an executive stakeholder for some of the most critical Partners.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

Insightly

SEPTEMBER 12, 2022

Account-based marketing is quite a focused and time-consuming effort. Instead, account-based marketing uses direct outreach, with account managers approaching individual prospects directly and tailoring the marketing and offers to the needs of the customer. What Does an ABM Campaign Look Like? Personalization and ABM.

Marketing 52

Marketing CRM Decision-making B2B 52

SmartKarrot

APRIL 27, 2021

Create and implement a customer success engagement model inclusive of account management, retention and cross-sell/up-sell initiatives. Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Be a thought leader in developing and executing Customer Success and Account Management best practices that can be used across the organization. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Account Management Finance 10

SmartKarrot

MARCH 2, 2023

serve as the focal point for planning and achieving renewals goals and deadlines for a number of our key accounts. Collaborate with partners, product experts, sales managers, and account managers to help you close more renewals.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

FEBRUARY 5, 2021

Talent management/development of Customer Success team, helping to facilitate career growth. Develop and maintain strong relationships with all internal organizations that Customer Success interfaces with; Product, Sales, Account Management, Solutions & Services, Client Operations, Finance, Legal.

Customer Success 10

Customer Success Finance Account Management Facilitation 10

SmartKarrot

MAY 20, 2021

Develop and deepen relationships with key stakeholders within the largest employer and health plan clients. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and qualify growth opportunities for Account Managers to drive strategic expansion and growth.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

JUNE 23, 2020

Role: Customer Success Manager, Enterprise Location: Cleveland, Ohio, US Organization: Brightedge The mission of a Customer Success Manager is to work with the clients to drive business goals and objectives in their organic search (SEO) initiatives. Work with your assigned Strategic Account Manager to meet retention and upsell goals.

Customer Success 10

Customer Success Finance Client Relationships Stakeholders 10

SmartKarrot

APRIL 6, 2021

Apply here: [link] Role: Customer Success Manager Location: York, England, United Kingdom Organization: LNJ Recruitment As a Customer Success Manager, you will onboard new accounts; onboard users, run configuration calls, understand the current position and what good looks like, etc. Train users on the software.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JANUARY 6, 2021

Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Accountable for successful adoption and value realization for the products and services the customers have purchased and identify new opportunities to expand value within a customer.

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

OCTOBER 9, 2023

Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakeholder dynamics, the role demands a unique blend of skills and knowledge. Its multifaceted nature encompasses several key components: A.

Account Management 10

Account Management Management Stakeholders e-Learning 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Customer Success Manager Location: England, UK Organization: Mentorloop A lot of this role is providing a world-class account management experience.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

ClearPoint Strategy

AUGUST 24, 2021

Tracking is a key element of strategy reporting—you need to consistently collect the data associated with your identified KPIs in order to understand progress, and then report on that progress regularly to stakeholders. Different stakeholders have different goals and organizational areas of focus. Customer Dashboard.

Healthcare 98

Healthcare Government Finance Construction 98

Zendesk

AUGUST 24, 2021

B2B customer service involves more stakeholders. Instead of communicating with a single person, B2B companies must build and manage relationships with entire teams. B2B customers also interact with their account managers and customer success team—often more frequently than they do with customer support.

B2B 98

B2B B2C Finance Communication 98

Arpedio

JULY 9, 2023

Sales forecasting software fosters alignment between sales, marketing , and finance teams, allowing them to work together seamlessly. Collaborate and Communicate Involve key stakeholders, such as sales teams, marketing, and finance, in the forecasting process. Superior together.

Sales 52

Sales Decision-making Software Software 52