Customer Think

MARCH 20, 2024

This post features an unpublished paper that compares the performance of AI-generated vs. human-made images across three marketing use cases.) “The power of generative marketing: Can generative AI reach […]

Artificial Intelligence 81

Artificial Intelligence Marketing Digitalization 81

Upland

JULY 3, 2023

While AI has been evolving for years, ChatGPT has recently burst onto the technology scene, and it’s not going anywhere anytime soon. How Altify currently uses AI The Altify team is no stranger to AI capabilities. Where are we heading with AI & ChatGPT? What is ChatGPT?

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

Nutshell

MARCH 20, 2024

Benefits of lead generation software 10 best lead generation software How to choose lead generation software for your business Looking for an easy-to-use CRM with all the features you need to boost sales? Explore Nutshell’s Features What is lead generation software? Nutshell has what you’re looking for.

Software 77

Software Software CRM Management 77

Arpedio

APRIL 15, 2024

To remain competitive and forward-thinking, companies are increasingly looking towards an AI sales strategy that not only augments human capabilities but reshapes them. Today’s sales environment is constantly vibrating with data, interactions, and transactions that form the perfect milieu for AI to thrive.

Artificial Intelligence 52

Artificial Intelligence Decision-making Sales Sales Environment 52

Hubspot Sales

MAY 30, 2023

It’s easy to be skeptical of AI in a job built on personal interaction. Like all disruption, generative AI in sales has the potential to completely change the way things are done. Generative AI is a category of algorithms that draws from large, unstructured data sets to create new content, including text and images.

Co-Creation 99

Co-Creation CRM Sales Value Proposition 99

Hubspot Sales

SEPTEMBER 26, 2023

We've all heard how AI can help us write better, faster, and with more accuracy. While this sounds appealing, especially for time-strapped salespeople, there’s a catch: not all AI tools are created equal. Here, I put three AI tools to the test — ChatGPT, ChatSpot, and Copy.ai — to see which one writes the best cold email.

Value Proposition 91

Value Proposition Sales Artificial Intelligence Management 91

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Envisio

MARCH 5, 2024

Today, we’re excited to unveil the latest addition to the Envisio product family: AI Assist! AI Assist introduces AI technology to the Envisio platform to help you save time and stay informed with one-click actionable work plans and better progress reporting. AI Assist is a game-changer for efficiency and transparency.

Government 52

Government Decision-making Leadership Communication 52

Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Now Google, HubSpot , and Microsoft are racing to develop their own versions of AI chat tools to compete with ChatGPT. Here's the burning question: Does AI have a place in sales, and how does it affect our current sales processes?

Sales 97

Sales Emotional Intelligence CRM Decision-making 97

Hubspot Sales

SEPTEMBER 29, 2023

Additionally, with features like call coaching software — some tools can even help you help them level up their conversations. This software helps you track your team’s performance with HubSpot’s conversation AI that automatically captures voice data in your CRM. Pricing: Essential, Plus, and Ultimate tiers are offered.

Software 85

Software Software Sales Remote Working 85

Zendesk

MARCH 18, 2024

Our AI-driven capabilities in workforce management (WFM) and quality assurance (QA) are tailored to optimize service operations, enabling organizations to not only meet but exceed customer expectations with better customer service experiences.

Meetings 64

Meetings Organization Management 64

Hubspot Sales

NOVEMBER 20, 2023

Welcome to "The Pipeline" — a weekly column from HubSpot, featuring actionable advice and insight from real sales leaders. AI and the pandemic threw a wrench in the typical sales funnel that companies have now realized is too outdated to consistently bring in the profits they want to see. Clients aren’t buying like they used to.

Artificial Intelligence 95

Artificial Intelligence Decision-making Profitability Sales 95

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

Customer Experience 96

Customer Experience 96

Hubspot Sales

NOVEMBER 22, 2023

From using social listening to leveraging AI , we'll share strategies that will revolutionize the way you engage with your customers. Leverage artificial intelligence (AI) Get started with HubSpot’s AI Email Writer AI-powered CRM tools can provide valuable insights and automation capabilities. CRM Tips and Tricks 1.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Nutshell

AUGUST 8, 2023

Artificial intelligence (AI) can improve customer relationship management through reporting, automation, customer insights, and more. That’s why we’re excited to launch our new product tier, Power AI. Timeline summarization saves you loads of time by using AI technology to concisely summarize a timeline on demand.

Artificial Intelligence 62

Artificial Intelligence CRM Meetings Organization 62

Zendesk

NOVEMBER 9, 2023

Over the last year, there’s been a lot of talk around generative AI and its potential to improve the customer experience (CX). In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. As a result, companies can meet customers’ rising expectations.

Customer Experience 52

Customer Experience Retail Innovation Meetings 52

Planview

MARCH 15, 2024

But while the increasing number of companies adopting VSM has changed how teams build from project to product, a new innovative approach hits the spotlight: generative AI (genAI). In essence, AI models can take inputs in various forms and generate new content based on the modality of the model. What is genAI?

Management 64

Management Artificial Intelligence Decision-making Software 64

Nutshell

JANUARY 24, 2024

As artificial intelligence (AI) takes a more prevalent role in today’s world, you’ll find more opportunities to integrate this technology into your business strategy. For example, AI is revolutionizing sales and helping sales teams kick their efficiency up a notch. Explore Nutshell’s Features 3.

Artificial Intelligence 71

Artificial Intelligence Software Software Advertising 71

Nutshell

DECEMBER 7, 2023

Artificial intelligence (AI) in keyword research Frequently asked questions What is a keyword research tool? Moz Keyword Explorer Price: Free basic plan Features: Keyword analysis by search volume Question format keywords Predictive keyword metrics Moz Keyword Explorer is one of the best free keyword research tools.

Artificial Intelligence 62

Artificial Intelligence CRM Internet Marketing 62

Hubspot Sales

AUGUST 3, 2023

Everyone’s talking about AI and ChatGPT, but despite the buzz, selling AI products presents challenges for salespeople. Prospective buyers don’t always understand the landscape, prospects under (or over) estimate AI’s capabilities, and worries that AI could drive humans out of their role puts business leaders off AI.

Artificial Intelligence 85

Artificial Intelligence Sales CRM Meetings 85

Arpedio

APRIL 15, 2024

In today’s rapidly evolving business landscape, artificial intelligence (AI) has emerged as a pivotal tool in revolutionizing the sales domain. Importance of AI in the Sales Domain The importance of AI in the sales domain cannot be overstated, particularly in today’s fast-paced and data-driven business landscape.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Hubspot Sales

OCTOBER 4, 2023

At first glance, AI may seem out of place here. Here, I spoke with top sales leaders to learn how to AI to better understand your prospects, lead more effective conversations, and drive more results. How AI Can Help You Better Understand Your Prospects 1. How AI Can Help You Better Understand Your Prospects 1.

Communication 93

Communication B2B Artificial Intelligence Sales 93

Zendesk

OCTOBER 24, 2023

Generative AI promises to push this transformation even further, with early iterations offering huge opportunities for customer-facing enterprises. The post Transforming customer service: The impact of AI appeared first on Zendesk. But these technologies also carry risks.

Artificial Intelligence 69

Artificial Intelligence 69

Nutshell

DECEMBER 7, 2023

Artificial intelligence (AI) continually improves all aspects of online operations. One popular tool to use is AI chatbots. For example, a customer service AI chatbot can assist your team — and your customers. We will cover these topics: Table of Contents What is an AI chatbot? What is an AI chatbot?

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Zendesk

MARCH 8, 2023

By leveraging AI and data analysis , businesses can meet this demand while providing effective, personalized support. In this article, we’ll explore how AI and analytics can help your business remain competitive. To deliver those experiences, AI and access to the right data at the right time are key.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition.

Energy and Utilities 74

Energy and Utilities Sales Analytics Customer Experience Decision-making 74

Nutshell

OCTOBER 31, 2023

Here at Nutshell, we’ve been keeping busy with adding new features and improving existing ones for our customers, and we plan to continue that trend throughout the rest of this year. The new VisitorIQ features also make it easy to find the people and companies that matter most to you.

Artificial Intelligence 62

Artificial Intelligence Meetings Decision-making Onboarding 62

Hubspot Sales

SEPTEMBER 19, 2023

McKinsey Institute reports that one-fifth of sales functions could be automated with artificial intelligence (AI). Luckily, AI is paving the way to reduce or even eliminate the time you spend on routine sales tasks. Sales reps using AI say they save more than two hours a day. How much time?

Artificial Intelligence 102

Artificial Intelligence CRM Sales Meetings 102

Customer Think

OCTOBER 24, 2023

GoTo announces IT Asset Management, Logitech integration, AI advancements, and more, driving continued innovation for remote IT support

Meetings 40

Meetings Digitalization Innovation Management 40

Zendesk

DECEMBER 7, 2021

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. What is AI customer experience?

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Nutshell

DECEMBER 22, 2023

SurveyMonkey for best overall Price: Free, or starting at $25/user/month Key features: Hundreds of question variations and survey types across templates 100+ app integrations and plug-ins AI and machine learning tools like SurveyMonkey Genius 2. Customizable template gallery Shareable forms that can also be embedded into websites 9.

CRM 126

CRM Software Software Internet 126

Help Scout

SEPTEMBER 12, 2023

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses. Read the full article

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Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

NOVEMBER 14, 2023

Keep reading to discover our latest EX features. Zendesk AI for EX teams It’s no secret that HR and IT teams are at the forefront of helping employees navigate the workplace, from pivoting between different working models (remote, in-office, and hybrid) to employee onboarding and offboarding, answering employee questions, and much more.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59