Help Scout

AUGUST 3, 2021

FAQ software, also commonly referred to as knowledge base software, is a tool that makes it easy to create, organize, manage, and publish self-service content. With Beacon — in conjunction with Docs — you’re able to add self-service widgets to any, or all, of your pages. What is FAQ software?

Small Business 96

Small Business Software Software Co-Creation 96

Help Scout

FEBRUARY 5, 2019

Introducing Modes and a Beacon design update. We launched a pretty big Beacon update last month, including new features and an updated design. Every Beacon has a goal. If you created a Beacon before Jan 29, 2019, it will default to Neutral mode. New Beacons now default to Self Service mode. Beacon Mobile SDKs.

40

40

Help Scout

JANUARY 22, 2019

They get angry when they’re not being treated like an individual person, such as receiving boilerplate responses, being referred to by a ticket number, or being batted like a tennis ball to different people. Try Beacon ??. That means they want to feel like more than just a ticket number. Focus support on the customer.

Customer Experience 40

Customer Experience Profitability Software Software 40

Nutshell

JANUARY 30, 2020

With very little effort, users could earn 500MB of free space by referring friends with just a signup URL. Using beacon technology, marketers can even advertise to customers inside the store, promoting deals that may appeal to their demographic. Dropbox implemented a simple referral program for its users.

CRM 155

CRM Marketing Decision-making Advertising 155

Help Scout

FEBRUARY 26, 2019

After our first mood board conversation, Alice built a scale for us to reference as we assessed different styles. Related: Behind the Scenes: The Design of Beacon. These conversations gave us and our illustrator a lot of clarity on which direction we were headed and why. The new Help Scout home page.

Decision-making 40

Decision-making Innovation Organization Marketing 40

Nutshell

MAY 11, 2023

According to the 2022 National Association of Realtors (NAR) Profile of Home Buyers and Sellers report, 38% of home buyers used an agent that a family member or friend referred to them. Make the most of location-based customer communication by tapping into beacon technology : Ping clients with relevant facts and information while on site.

CRM 134

CRM Client Relationships Communication Software 134

Nutshell

JUNE 11, 2021

These words shine out of the screen like a beacon. Obviously, this message will broadly refer to what your product does, but the main thrust of it must be what this MEANS for the customer. Take a look at how payment scheduling company, Finli , positions this throughout its website. Image via finli.com.

B2B 113

B2B Value Proposition Communication Acquisition 113