Red Star Kim

JUNE 27, 2023

Take time to scope Scoping is a key aspect of project management. Many delegates felt that the need for better scoping of projects was a key takeaway from the session (see below). Taking time at the outset to really think through everything that might happen pays dividends. And you build in amplification.

Leadership 130

Leadership Management Stakeholders Communication 130

Upland

SEPTEMBER 1, 2023

While many might think of guided selling as a product or feature, it’s more of a system for using data to enhance sales productivity. Shared Knowledge and Best Practices Modern organizations believe in sharing best practices, lessons learned, and success stories among team members.

Decision-making 195

Decision-making Stakeholders Customer Experience CRM 195

Hubspot Sales

MAY 18, 2023

If you have a consulting practice, you need to curate credibility to help secure business. Many professionals use consulting credentials to advance their careers. It's a great way to prove you've got what it takes to give sound advice. It’s time to hit the books, as coursework and tests are common in many programs.

Negotiation 76

Negotiation Leadership CRM Insurance 76

Brooks Group

OCTOBER 18, 2023

Unfortunately, many sales leaders may be aware that their managers need to spend more time coaching, but formal programs tend to be poorly executed or non-existent. Gartner research reveals that many organizations lack effective coaching. Companies with a formal sales coaching strategy reach 91% quota attainment , on average.

Sales Management 79

Sales Management Management Sales Meetings 79

Red Star Kim

DECEMBER 2, 2022

This article summarises the main themes that arose from the discussions and exercises and forms part of the day’s learning resources. Many management teams I speak to express a desire for their M&BD Execs to be more proactive – which takes time, tact and the confidence to think ahead and adopt a more advisory approach.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

OnStrategyHQ

SEPTEMBER 15, 2023

Clarify your team’s communication expectations and mediums. Here are a few of the best answers from our Strategy Collaborative Q&A Session! Understand how mission, vision, values, and guiding principles connect to form team working agreements Establish your mission, vision, and values to create a foundation for your organization.

Communication 59

Communication Strategic Thinking Organization Meetings 59

Strategic Communications

APRIL 11, 2024

It’s an issue that I find that many people—even very smart business people and sometimes even extremely smart communication professionals, don’t really fully understand. Businesses can, and should , take steps to manage their brands though. You have a brand, whether you know it or not. Here’s how to do that.

Small Business 52

Small Business Prioritization Communication B2B 52

Red Star Kim

MAY 22, 2023

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. First, it looks at the way leaders communicate with their people and help shape organizational culture.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

FEBRUARY 9, 2023

Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos. Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

DECEMBER 15, 2023

Attentional control helps us take a breath before reacting. Many people who suffered childhood trauma become functional perfectionists, overachievers or addicted to different substances or behaviours. As well as impacting our ability for emotional resilience, form meaningful connections, concentration and higher cognitive tasks.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Jermaine Edwards

APRIL 3, 2020

In reality, crises can take many forms and most are hidden from public view but they will have wide-ranging consequences. Today many organisations’ confidence in their crisis management capabilities does not align with their actual level of preparedness. Many organisations saw this in 2008, 2011 and now 2020.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

PandaDoc

APRIL 17, 2024

Contractor management software forms a part of that, so it’s clearly the way of the future. Key takeaways Contractor management software automates many contractor management tasks. Contract management software automates many of the processes necessary in contractor management. If you have many buildings, you need contractors.

Software 52

Software Software Management Construction 52

PandaDoc

APRIL 17, 2024

Contractor management software forms a part of that, so it’s clearly the way of the future. Key takeaways Contractor management software automates many contractor management tasks. Contract management software automates many of the processes necessary in contractor management. If you have many buildings, you need contractors.

Software 52

Software Software Management Construction 52

Peter Simoons

NOVEMBER 15, 2020

What do you do if your company is approached by another company with a proposal to form an alliance together? You would be surprised at how many companies follow this type of approach! If you take the structural approach you’ll do your homework first. Is forming an alliance the best option? Sounds unreal?

Communication 84

Communication Management 84

Red Star Kim

JUNE 16, 2022

Most delegates wanted to know how to promote better business development practices (and motivation) to forge and develop referrer relationships and embed this in their culture. This prompted a host of discussions on engagement, internal communication, stakeholder buy-in, organisational culture and changing behaviour.

Management 130

Management Key Account Management Digitalization Communication 130

Nutshell

MAY 11, 2023

That’s a lot to take on. One of your best options for managing your client relationships is customer relationship management software, called a CRM. ‍ Related: What are some best practices for using Nutshell for real estate? A full-featured CRM for real estate is essential.

CRM 134

CRM Client Relationships Communication Software 134

Red Star Kim

JULY 1, 2022

This book was published in 2022 (so it’s post-Covid) and is subtitled “The art and practice of building authentic professional relationships”. Her aims are to demystify the process of forming and reinforcing professional relationships and there’s a nod to Dr Ivan Misner – founder of BNI (Business Networking International).

Communication 130

Communication Digitalization Media Meetings 130

Nutshell

FEBRUARY 21, 2023

To make the most of this landing page, you must employ lead form optimization best practices. What is lead form optimization? Lead form optimization is structuring an online form to get more qualified prospects to fill it out. This spot has the highest engagement on any page, so take advantage of it.

Marketing 62

Marketing Organization CRM Digitalization 62

Strategic Communications

SEPTEMBER 28, 2021

I was an early adopter of telework or telecommuting and wrote books on the topic back in the 1990s—last year I wrote a new book on remote or hybrid management best practices in light of the sudden shift to remote work settings for many employees and the challenges managers found themselves facing.

Remote Working 64

Remote Working Management Communication Publishing 64

MDI Training

AUGUST 22, 2022

For many, like me, being able to work from the home office is still a privilege. As soon as the opportunity was communicated to us – the team – I started making plans with my friends who live abroad. Especially with longer distances it is more difficult to visit for a weekend or to take time off at the same time.

Digital Transformation 98

Digital Transformation Leadership Internet Digitalization 98

Envisio

JANUARY 24, 2024

“Books are a form of political action. ” ― Toni Morrison A new year, a new chance to shift our perspectives, understand one another and the systems around us, and take our strategic thinking to new heights. Reflecting on the success of our previous recommended reads of the best strategy books to read in 2022 , such as W.

Government 105

Government Leadership Innovation Decision-making 105

Hubspot Sales

NOVEMBER 28, 2023

Marketing teams, with their rich industry insights, often take the lead in crafting the messaging platform. Blending an industry-centric approach with on-ground, practical insights sculpts a sales messaging playbook that’s consistent and engaging. Let’s take a closer look with some examples: Product datasheets.

Marketing 103

Marketing Sales Decision-making Prioritization 103

Red Star Kim

JUNE 20, 2022

Delegates on my coaching training sessions often ask for recommendations of good books on coaching and this is a mature, comprehensive and challenging exploration of what it takes to be a great coach. I qualified as a coach in 2002, having had the great privilege of the late Eric Parsloe (who wrote many books on coaching) as my supervisor.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Zendesk

SEPTEMBER 15, 2021

As digital experiences improve in a more conversational world, more communication channels now exist. In addition to phone and email, businesses must now also communicate via messaging apps, forms, surveys, SMS, social media, help centers, forums, bots, video conferencing, and more. Audit your CX platform for existing risks.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Account Manager Tips

JULY 27, 2021

Eco-friendly Allows communication across organizations (more straightforward to send an email to a CEO than get a meeting with one) Disadvantages of email No context Can get out of control with endless chatter (reply after reply, forward after forward) Just because your client read your email doesn't mean they did anything about it.

Communication 244

Communication Meetings Key Account Management Prioritization 244

Nutshell

MAY 17, 2023

For the record: Nutshell has a powerful Gmail integration, as well as integrations with Office, Mailchimp, Quickbooks, Zapier, and many more. For G Suite organizations, the implementation process is usually straightforward and only takes a short time to adapt the system to a company’s specific needs.

CRM 119

CRM Sales Software Software 119

Red Star Kim

MAY 11, 2023

Although typically when a PSF takes on a brand project it is either from a narrow design perspective (usually involving external designers) or a full-blown brand review (typically using external brand specialists) which often occurs after a significant merger. For example, corporate/umbrella brands, pluralistic (e.g.

Management 130

Management Co-Creation Publishing Leadership 130

Hubspot Sales

JANUARY 30, 2023

Why Networking Matters 9 Networking Stats to Know Networking Best Practices Why Networking Matters Why Networking Matters Many of the benefits of networking seem obvious. There are so many ways to learn from peers in your network. That’s why we’ve gathered these five best practices to help you along the way.

Construction 89

Construction Media Communication Meetings 89

Hubspot Sales

SEPTEMBER 15, 2022

Most of us use text messaging to communicate on a daily basis. Here, I sat down with Podium's Payments Product Lead, Jim Christian , to discuss the benefits of text-to-pay for small businesses, plus text-to-pay best practices if your business is considering the switch. Best Practices for text-to-pay. Let's dive in.

eCommerce 80

eCommerce Small Business Communication Customer Experience 80

Hubspot Sales

JUNE 21, 2022

More importantly, how can you deploy this practice at scale to help reach more customers and increase overall sales? We’ll also dive into a few guided selling examples, cover some software tools that can help, and finish off with guided selling best practices to get this most from this approach. Great Guided Selling Software.

Software 93

Software Software B2C Decision-making 93

Nutshell

JUNE 22, 2020

Many buyers are more comfortable with texting than phone calls, which means you have to get comfortable with it too. Learn to leverage this underrated communication channel, and SMS sales just might become the secret weapon in your selling arsenal. Cold calling is great—if your prospects actually pick up the phone. What Is SMS Sales?

B2B 123

B2B Sales Communication Marketing 123

PartnerTap

MAY 11, 2021

There are various reasons companies form Partnerships, so the strategies also vary. Poor Communication. Alliance managers on both sides need to communicate often. This seems obvious, but lack of communication kills many partnerships. It is also important to have communication between field teams.

Communication 93

Communication Management Meetings Sales 93

Hubspot Sales

AUGUST 10, 2020

What does it really take to be successful in sales? You must know what steps an individual takes to go from lead to customer, and what your role is in supporting that process. Communication Skills. To work in sales, excellent communication skills are a must. What does that mean? Willingness to Learn. Prospecting.

Sales 142

Sales Negotiation Communication Leadership 142

Strategic Communications

OCTOBER 10, 2023

ChatGPT is a form of generative AI—“a type of artificial intelligence technology that can produce various types of content including text, imagery, audio and synthetic data,” according to George Lawton in an article from TechTarget. It has also documented some best practices. “If AI can also take those ideas a step further.

Artificial Intelligence 52

Artificial Intelligence Media Publishing Brainstorming 52

Strategic Communications

NOVEMBER 29, 2023

“Independent work: Choice, necessity, and the gig economy,” a 2016 study from McKinsey Global Institute , found that “up to 162 million people in Europe and the United States—or 20 to 30 percent of the working-age population—engage in some form of independent work.” The number may be even higher—about 36 percent of the workforce, or 57.3

e-Learning 52

e-Learning Publishing Finance Communication 52

MDI Training

MARCH 24, 2021

This is where the Process Communication Model (PCM) can help. A great communication and personality model! In this blog, Anita Berger, Gunther Fürstberger and Masha Ibeschitz share more about the Process Communication Model (PCM) and other valuable impulses that help to consciously initiate change. Recognize effort.

Communication 95

Communication Leadership Digital Transformation Innovation 95

Hubspot Sales

MAY 12, 2023

Fortunately, most hiring managers stick to many of the same executive assistant interview questions and themes. The best EAs are resourceful and work independently to create solutions. EAs need to be diplomatic with good communication while remaining a firm and decisive gatekeeper for the executive. Tell me about yourself.

Software 108

Software Software Shareholders Communication 108