Red Star Kim

MAY 15, 2023

I’m often asked to provide training in conversation skills. Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of relationship building or sales conversations.

e-Learning 130

e-Learning Communication Meetings Digitalization 130

MDI Training

NOVEMBER 14, 2023

Read this blog post to see the results. Human intuition, interpersonal skills, and the ability to solve problems creatively remain crucial, especially in situations that require empathy, emotional understanding, and complex decision-making. I show the answer in the meeting and we discuss it.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

MAY 26, 2021

The main difference between service today and service 10 years ago is that customers expect premium service to be built-in from the first sales or marketing interaction and carry through to the moment they ask for help, post-purchase, and back again. Good customer service means meeting customers’ expectations. Ticket backlog.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Hubspot Sales

APRIL 25, 2023

The base salary for entry-level consultants at top-tier consulting firms is $83,500 a year, according to CaseInterview , a reputable management consulting blog. This often makes consulting enthusiasts wonder, “What are the unique insights/skills that justify the high compensation of consultants?” What do consultants really do?

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

Red Star Kim

FEBRUARY 14, 2023

What is the marketing consultant’s approach from the first meeting? How much do you value strategy in the equation? Are you committed to seeing a strategy fully through before engaging in new tactics? Are you open to a strategic brand audit/assessment? Who else has the marketing consultant worked with? Are they certified as marketing experts?

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

SBI

MARCH 19, 2013

So it’s not surprising that each time I talk with my friends on the sales training front, they tell me that the path to increasing sales is to improve selling skills. Of course, my retort is that you won’t increase sales if you don’t have the right tools to compete more efficiently and effectively.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

Red Star Kim

FEBRUARY 15, 2024

As a bridge between fee-earners and specialist marketing teams. Delegates felt that MBD professionals had much more responsibility now.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

SmartKarrot

MARCH 10, 2021

In this blog, we will look at how the role of a product manager differs from a product owner. We will also learn the responsibilities and skills of both positions. Organising product demos Attending team meetings Coordinating with teams Analysing various requirements Testing how product work Capture customer feedback.

Interpersonal Skills 10

Interpersonal Skills Management Meetings Communication 10

Red Star Kim

JANUARY 22, 2024

A chance encounter with Helen Kensett at a recent conference reminded me about her 2016 sales book. I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. It’s beautifully illustrated.

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Red Star Kim

NOVEMBER 8, 2022

I had firms of lawyers and accountants contacting me for training on various interaction skills – from confident to commercial conversations, through telephone skills and then onto effective sales communications and meetings.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

SmartKarrot

AUGUST 25, 2022

Types of Transferable Skills: Examples of Transferable Skills. Here are some essential examples of transferable skills that will help any employee become excellent. Transferable skills will help meet the requirements of all major roles and companies, especially in customer success. Problem-solving skills.

Customer Success 11

Customer Success Interpersonal Skills Leadership Stakeholders 11

DemandFarm

APRIL 26, 2023

They must also collaborate with marketing, sales, and product development teams to ensure that their clients receive the best possible service and support. Being able to listen, remain flexible, address a diversity of needs, and stay open, even in complicated or heated situations, are critical interpersonal skills.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

AUGUST 7, 2020

A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. The candidate must also have five to six years of experience in a customer success manager or sales-related role. They help CSMs to define value for the customers and the best way to deliver it to them.

Customer Success 18

Customer Success Interpersonal Skills Customer Experience Facilitation 18

SmartKarrot

AUGUST 7, 2020

A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. The candidate must also have five to six years of experience in a customer success manager or sales-related role. They help CSMs to define value for the customers and the best way to deliver it to them.

Customer Success 10

Customer Success Interpersonal Skills Customer Experience Facilitation 10

Zendesk

JUNE 15, 2023

Having a degree in any field indicates to a manager that you can meet deadlines and remain dedicated to difficult projects. Director of customer service resume example Image source A director of customer service oversees department operations, ensuring that customers have a great experience and that the team meets its goals.

Retail 52

Retail Leadership Interpersonal Skills Software 52