Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. I observed that in the brave new digital world where silence felt uncomfortably like a technology glitch, it was as if our listening skills evaporated.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

DECEMBER 14, 2022

Develop both hard (technical) and soft (interpersonal) skills. STAR for digital marketing Book review: Build your digital marketing strategy by Steve Brennan (kimtasso.com). Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Delegate aims. Network with peers.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Mike Kunkle

MARCH 31, 2023

Competencies also include traits like curiosity, empathy, drive, and resilience, as well as skills like communication skills (especially questioning skills), relationship building, problem-solving ability, which is not illustrated in the example in the above chart.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

Red Star Kim

FEBRUARY 14, 2023

This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. A good example of a limiting belief comes from running. When people didn’t believe a person could run a mile in under four minutes – this became a limiting belief.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

CMOE

FEBRUARY 2, 2023

The transition periods of new leaders can be difficult because many are not taught the skills to meet these new expectations. CMOE’s extended research indicates the characteristics that team members find most desirable in their leaders, and the top three are communication skills, interpersonal skills, and their values and ethics.

Interpersonal Skills 52

Interpersonal Skills Leadership Communication Meetings 52

MDI Training

DECEMBER 4, 2023

As a leader, for example, I could train with an AI to practice non-violent communication and receive individual feedback and explanations. As AI can increasingly take on content-related tasks , the focus of leaders in the 21st century is shifting away from pure specialist knowledge towards interpersonal skills.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

MTD Sales Training

APRIL 9, 2019

Our internal ego is stroked, and we view the listener as a ‘good communicator’ even though they might not actually say very much. Being self-aware could be the first step in improving your active listening skills. There are many books on interpersonal skills that you may benefit from. Happy Selling! Sean McPheat.

Interpersonal Skills 89

Interpersonal Skills Sales Training Communication Meetings 89

Zendesk

MAY 26, 2021

Customer service skills. Customer service books. Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Clear communication. Interpersonal skills. Collaboration skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

JANUARY 22, 2024

A chance encounter with Helen Kensett at a recent conference reminded me about her 2016 sales book. I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. My books are listed here Publications by Kim Tasso.

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Hubspot Sales

JUNE 29, 2023

We can’t forget books like Hamlet by William Shakespeare, Frankenstein by Mary Shelley, and The Odyssey by Homer. But without listening, you can’t even know these questions because you’ve been doing most of the talking. Master storytelling. Storytelling is a powerful tool for delivering any message.

Insurance 103

Insurance Sales Interpersonal Skills Decision-making 103

SmartKarrot

MAY 9, 2023

Role: Customer Success Manager Location: Durham, NC, United States (Remote) Organization: Upswing As a Customer Success Manager, you’ll manage a $1 million or less yearly book of business that is typically made up of 20 to 30 partner institutions. Excellent communication skills, both in writing and speaking.

Customer Success 19

Customer Success Interpersonal Skills Onboarding Stakeholders 19

Hubspot Sales

JULY 3, 2018

The interpersonal skills of the past have come to the forefront again. Traditional training formats, like sales training or reading sales books, can only go so far. And most of us have a book or two just waiting for us when we can find the time. Functional Skills for the Modern Salesperson.

Interpersonal Skills 97

Interpersonal Skills Sales Decision-making Facilitation 97

MDI Training

NOVEMBER 14, 2023

Human intuition, interpersonal skills, and the ability to solve problems creatively remain crucial, especially in situations that require empathy, emotional understanding, and complex decision-making. Complex interpersonal communication Interpreting body language, non-verbal communication, and subtle signs is a human strength.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

SmartKarrot

JANUARY 5, 2022

His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. ??Thanks

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Account Management Skills

APRIL 27, 2021

But some of them kind of drift into interpersonal skills as well. Yeah, just make sure that the channels of communications are open. So some people, if you look at communication styles, perhaps everyone’s heard of communication styles, some people need more detail, some people need less detail. Matt 05:00.

Account Management 52

Account Management Management Decision-making Leadership 52