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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

Co-browsing: Simultaneous browsing with customers for assistance. Important components of customer service software When evaluating customer service software options, several key components should be considered: Ticketing system: A ticketing system allows customers to report issues and companies to track, prioritize and resolve them.

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

Co-browsing: Simultaneous browsing with customers for assistance. Important components of customer service software When evaluating customer service software options, several key components should be considered: Ticketing system: A ticketing system allows customers to report issues and companies to track, prioritize and resolve them.