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Working remotely: Pros, cons, and secrets to success

Zendesk

When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. percent believe their team will still be fully remote this time next year. What is remote work?

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Managing hybrid workspaces: 5 things every business should know

ACT

Remember when companies used to think remote working was impossible, and team collaboration could only happen in face-to-face meetings? Remote work saved small businesses. Before COVID-19, many companies frowned upon remote work because they didn’t know if employees were really working or just slacking off.

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How to work from home as a salesperson: 9 remote sales tips to live by

Nutshell

Last year, remote work was a growing trend. As the COVID-19 pandemic continues to sweep across the globe, professionals in nearly every industry have been forced to work from home in order to follow social distancing best practices. Fortunately, there are a few things you can do to ease your transition into remote work.

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Want to be a call center representative? Here’s what you need to know.

Zendesk

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives. Must-haves.

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73 important sales statistics for 2022

Zendesk

Most prospects are happier to communicate through email than via phone, text, social media, or in person. 8 out of 10 prospects prefer emails to other forms of communication. If you’re comparing CRM software , look for one that can help your team respond to leads the moment they show interest. Cold calling sales stats.

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How tech scale-ups can improve customer experience using data

Zendesk

This requires a centralized location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing, and support teams. So, how can integrations between your support platform and tools like your CRM improve the customer experience? Are you still working with spreadsheets?

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Frictionless Selling: Where Modern Selling Meets Modern Buying

Showpad

Tadaam, a cable broadband service provider, tuned into the effects of remote working. In many households there was a bandwidth battle going on between working from home partners, remote studying kids and a rising consumption of streaming entertainment. Addressing a person’s primal needs: internet, television and pizza.