Groove HQ

JUNE 29, 2020

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk. The post Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered appeared first on Groove Blog.

109

109

Freshworks

JUNE 1, 2023

The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge. CX leaders and managers can use the report to compare their performance with peers as well as with companies of varying sizes in different sectors.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Nutshell

JULY 28, 2020

Marketers use this tool to create special web pages that track traffic and compare it against the CRM data. Author’s note: “HubSpot’s landing page builder isn’t as easy as comparable drag-and-drop web tools, like MailChimp or Wix. When comparing similar features.). I’m HTML and CSS certified and I still didn’t find it easy.”.

Software 126

Software Software CRM Advertising 126

Freshworks

DECEMBER 19, 2022

This was especially true for millennials — 61% said they have higher expectations, compared to 53% of Gen Z. . Patience declines with age: 66% of boomers expect customer service issues to be resolved in 5 minutes or less compared to 59% of Gen X, 49% of millennials and just 39% of Gen Z. . Speed Matters.

Customer Experience 59

Customer Experience Prioritization Software Software 59

Help Scout

APRIL 27, 2021

Freshdesk Best customer service software for enterprise teams. Though very similar to Zendesk, Freshdesk does have a few items that separate them. There are plan tiers within both, but the help desk solution is a lower cost on average when compared to the omnichannel product, and it’s probably what most small businesses would consider.

Small Business 105

Small Business Software Software Communication 105

Apptivo

DECEMBER 15, 2023

Popular options like Zendesk and Freshdesk offer robust functionality at affordable price points. Help desk: If ticket management and email support are priorities, help desk software such as Zendesk or Freshdesk could be good choices. Cost Compare the costs of different solutions based on the features and capabilities you need.

Software 52

Software Software Retail Media 52

Apptivo

DECEMBER 15, 2023

Popular options like Zendesk and Freshdesk offer robust functionality at affordable price points. Help desk: If ticket management and email support are priorities, help desk software such as Zendesk or Freshdesk could be good choices. Cost Compare the costs of different solutions based on the features and capabilities you need.

Software 52

Software Software Retail Media 52