Help Scout

AUGUST 22, 2023

Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate. Read the full article

Sales 40

Sales 40

Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.

Artificial Intelligence 52

Artificial Intelligence Acquisition Software Software 52

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Help Scout

NOVEMBER 26, 2018

For customers, live chat is easy, effortless, and often their preferred mode of interaction with businesses. But for customer support managers responsible for scheduling their teams, live chat can be anything but easy and effortless. In real life, those balls are customers. When do your customers typically contact you?

Negotiation 40

Negotiation Software Software Meetings 40

Help Scout

AUGUST 26, 2018

In customer support and service, the role titles and team names in use range from straightforward to almost incomprehensible. If you’re naming a new team, or considering renaming your existing one, read on for plenty of customer service team name and role title examples and some factors to consider in picking the right name.

Customer Experience 40

Customer Experience Advertising Customer Success Management 40

Quip

SEPTEMBER 15, 2020

With an ongoing pandemic, an economic crisis, and a national discussion on race and equality sparked by the police killings of George Floyd and Breonna Taylor and the shooting of Jacob Blake, companies have had to quickly rethink how they work, how they serve their customers, and how they support their employees.

e-Learning 52

e-Learning Internet Retail Procurement 52