Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. To wow your customers and drive loyalty, you need to represent both stability and those moments of amazement. They aren’t the typical conditions under which the company does business.

Customer Experience 120

Customer Experience Banking e-Learning Management 120

Brooks Group

DECEMBER 20, 2023

View the on-demand webinar: Metrics that Drive Sales Revenue: How to Focus on What Matters Moving Beyond KPIs: Your Compass for Sales Excellence The power of sales metrics lies in the transformative impact data has on decision-making. He talked to customers and booked appointments. Focus on your ideal customer profile.

Sales 93

Sales Decision-making Sales Training Sales Management 93

Hubspot Sales

APRIL 20, 2020

They put thought and careful consideration into the deals they make, and they work — first and foremost — for their customers' best interests. And troubling times make that kind of compassion and effort even more essential. It can be difficult to know what to focus on and how to best approach and understand prospects and customers.

Facilitation 114

Facilitation Account Management Sales Management 114

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?

Customer Experience 98

Customer Experience Digital Transformation Digitalization Publishing 98

Brooks Group

JULY 14, 2023

To stay relevant and get ahead of the competition, your salespeople must be capable of selling not only your offering but also of selling themselves as strategic advisors capable of helping solve their prospects’ and customers’ business problems. A consultative sales approach is the skill they need in order to do that.

Sales 71

Sales Sales Training Brainstorming Communication 71

Help Scout

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. But what does this actually mean?

Customer Success 109

Customer Success Communication Organization Marketing 109

Hubspot Sales

AUGUST 3, 2018

Let us Guide you Home” - Compass. Let us Guide you Home” - Compass. Compass’ slogan offers the security we desire during the homebuying process: someone to guide us home. Want customers to immediately understand your business values? “Your Gateway to a Richer Life” - Town and Country Real Estate, The Hamptons.

Communication 85

Communication Meetings Sales 85

Zendesk

MARCH 1, 2022

Jared Loman, VP of Customer Experience at Kajabi. As part of Zendesk’s CX Moment virtual event series, we spoke with Jared Loman, VP of Customer Experience at Kajabi. These educational webinars reduced service requests from new customers. Sign up for our upcoming CX Moment featuring Compass ?. Jared Loman.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Organization Meetings 98

Hubspot Sales

JUNE 29, 2018

Sales Cycle” refers to the specific actions salespeople follow to close a new customer. This is usually built around a pitch template your sales team uses and customizes for each prospect’s unique business needs. What Is a Sales Cycle? Sales cycles are often confused with sales methodologies. Not sure where to start?

Logistics 132

Logistics Sales Decision-making Stakeholders 132

Apptivo

NOVEMBER 3, 2023

It’s a world whеrе thе customеr isn’t just king – thеy’rе thе compass guiding еvеry businеss dеcision. Imagine a world whеrе businеssеs don’t just sеll products, thеy build rеlationships. Whеrе your favoritе brands anticipatе your dеsirеs bеforе you еvеn rеalizе thеm. How do businеssеs achiеvе succеss today?

B2C 52

B2C CRM Communication 52

Whetstone

DECEMBER 29, 2023

For strategic account managers, being crystal clear on personal goals and higher-level, strategic goals not only provides a compass for personal fulfillment, but also serves as a guiding light for their strategic customers. In the midst of chaos, there is an anchor for mental wellbeing — it’s the power of clarity of purpose.

Account Management 52

Account Management Supply Chain Artificial Intelligence Construction 52

Zendesk

JUNE 17, 2022

A customer might love your product or service, but the real test comes when they reach out to your support team. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of consumers will walk away from a company after just one bad customer service experience. A thorough customer onboarding process.

Onboarding 98

Onboarding Customer Success Prioritization Communication 98

Hubspot Sales

OCTOBER 18, 2023

Dan still didn’t take the job but did become HubSpot‘s third-ever customer (after CTO Dharmesh Shah’s wife and a Massachusetts biotech company). Always break down goals by revenue, new customers, and retention. He prioritizes connection and compassion and makes a point of elevating those around him. It's too easy to dismiss it.

Prioritization 102

Prioritization Sales Management Management Marketing 102

Mike Kunkle

JUNE 12, 2022

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. A field sales rep might work remotely from home yet frequently visit customer sites.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Flevy

FEBRUARY 20, 2024

Competitive Benchmarking is the compass that guides organizations in navigating the competitive landscape. Customer Satisfaction Benchmark Definition : Compares an organization’s customer satisfaction levels against industry or direct competitors’ benchmarks.

Management 52

Management Digital Transformation Profitability Decision-making 52

Red Star Kim

FEBRUARY 14, 2023

Is the marketing consultant experienced in talking to customers and drawing insights from interviews? Whereas in consulting the helper initially asks questions but is more likely to contribute content and their own ideas. How much do you value strategy in the equation? What is the marketing consultant’s approach from the first meeting?

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

KAMCast

JANUARY 7, 2021

With research suggesting that 68% of customers citing ‘perceived indifference’ as their top reason for leaving a supplier - have you lost customers by not remaining close enough to them? Did your strategy pay off or have you damaged the relationship - missing the customer’s need for confidence, clarity and clear leadership?

Suppliers 52

Suppliers Sales Leadership Leadership Client Relationships 52

AchieveIt

MARCH 6, 2024

The Balanced Scorecard enables organizations to view performance from different perspectives, including financial performance, customer satisfaction, internal processes, and learning and growth. Think of KPIs as a compass guiding your organization in the right direction. Key performance indicators (KPIs) are vital.

Decision-making 52

Decision-making Profitability Finance Advertising 52

Flevy

FEBRUARY 26, 2024

This strategic pivot is essential for enhancing competitiveness, improving customer experience, and fostering innovation. This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Red Star Kim

DECEMBER 14, 2022

AIDA The AIDA Model: A Proven Framework for Converting Strangers Into Customers (hubspot.com). Helping people change: Coaching with compassion (kimtasso.com). Maslow’s hierarchy of needs Marketing Theories – Maslow’s Hierarchy of Needs (professionalacademy.com). Creative communication in “difficult” situations.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

PandaDoc

JANUARY 29, 2024

But things can get a little mundane and stale between identifying new opportunities, generating leads, and converting those leads into customers. It’s like giving them the map and compass to navigate the sales jungle successfully. Remember the days when we had to search for potential customers manually? Then there’s your CRM.

CRM 52

CRM Decision-making Sales Software 52

Aepiphanni

APRIL 27, 2021

Since then, the marketplace has realized the necessity of having an online presence to gain the attention of their customers among the “noise” of other competitors. Demonstrate your sustainable credentials – Develop a balance between price/convenience and compassion for environmental issues.

Digitalization 52

Digitalization Marketing Government Facilitation 52

Hubspot Sales

DECEMBER 1, 2020

It leans on using specific words and actions to develop emotional connections with potential customers. That kind of nonverbal communication can throw customers off just as easily as it can make them relax. Prospects are emotionally receptive to compassion and the sense they're being heard. Active Listening.

Sales 123

Sales Communication 123

SalesPop

OCTOBER 19, 2021

Knowing how to respond to these issues with understanding and compassion, however, is essential both for the overall performance of your team and for the general wellbeing of your team members. There can also be deeper, systemic issues that traditional incentives, such as commissions and bonus pay, can’t accommodate. Motivating Beyond Money.

Sales 97

Sales Banking Organization Sales Management 97

Insightly

MARCH 11, 2024

You’ll also hear almost any professional is willing to share what CRM or customer relationship management software they are using, since the CRM is a must-have, and is typically the lifeblood of a business. Microsoft , and subsequently Slack vs. Teams. You can get a pretty lively discussion going quickly on those hot buttons alone.

CRM 52

CRM Organization Decision-making Facilitation 52

Hubspot Sales

JULY 15, 2020

There might have to be some give and take when making a sale — some degree of negotiation to land on a mutually beneficial agreement that suits both you and your customer well. For instance, car salespeople will often start by showing potential customers the higher-end versions of the model they're interested in.

Negotiation 104

Negotiation Decision-making Small Business Software 104

Apptivo

SEPTEMBER 20, 2023

Learning to efficiently operate and update all aspects of the system, including customer data, work orders, and invoices, is vital. When it comes to field service management software, customers now expect one-click solutions, quick deliveries, and seamless cross-device interactions. Savings in the pocket and a greener footprint.

Telecommunications 52

Telecommunications Construction Decision-making Software 52

Hubspot Sales

MAY 25, 2020

In a world where data is one of the most valuable resources we have, information can act as a useful compass when it’s not business as usual. The right CRO technology (Customer Revenue Optimization) can help keep sales teams engaged and moving in the right direction during a crisis. Make the Most of Your Data. Stay Active.

Digitalization 110

Digitalization CRM B2B Software 110

KAMCast

APRIL 1, 2021

Compassion and empathy have been the currency in many of our client relationships and we have all become well versed in the ways of asking ‘how are you?’… ‘no, how are you really ?’ creating the danger that customers will undoubtedly question the price when it’s reintroduced later in the day.

Key Account Management 52

Key Account Management Client Relationships Account Management Future of Work 52

Envisio

DECEMBER 19, 2023

Setting your organizational strategies in place is like finding north on your compass–you now know which direction you want to head in, but you still have to get to rowing and steering the ship! Next, you’ll need to develop and set SMART goals and relevant KPIs to help you move from strategy to action. Why set SMART KPIs and goals?

Stakeholders 98

Stakeholders Construction Government Organization 98

Zendesk

OCTOBER 7, 2021

As a company that builds software to help improve customer relationships, Zendesk has always considered human connection to be crucial to well-being. The SFGMC’s mission is to create extraordinary music and experiences that build community, inspire activism, and foster compassion at home and around the world.

Facilitation 98

Facilitation Organization Digitalization Software 98

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Retail 52

Retail Customer Experience Decision-making Profitability 52

ClearPoint Strategy

FEBRUARY 15, 2022

Your mission and vision statements will serve as a compass as you develop your strategy, keeping you on track to make decisions that will get you where you want to go. Communicate your strategy with external parties—board members, partners, or customers. Choose a framework. Generate enthusiasm and engagement around the plan.

Decision-making 98

Decision-making Government Performance Review Communication 98

Revenue Storm

APRIL 19, 2022

The Client Team agreed the Sales Team was fully aligned and from that point on, these few words became the Selling Team’s branding and compass for the project as they tied back to them during all future communications. Establish Credibility . Client references are powerful and compelling if structured correctly and timed well.

Procurement 78

Procurement Brainstorming Sales Training Suppliers 78

Hubspot Sales

NOVEMBER 28, 2023

After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. Customer Messaging One of the most obvious signs of misalignment between sales and marketing teams is during direct customer interactions. But relying on this alone misses the mark. The result?

Marketing 107

Marketing Sales Decision-making Prioritization 107

Hubspot Sales

JUNE 23, 2022

Focus on the customer, not the technology. Having product expertise is great — but how well do you know your customers and their needs? Figuring out who your ideal customer is is a great place to start. All too often, salespeople focus on selling the bells and whistles of a product instead of the problems it can solve.

Healthcare 98

Healthcare Media Sales Prioritization 98