Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Zendesk

AUGUST 10, 2023

Just ask Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart. In his first year developing Anomalo, Shmukler truly believed in the product, but customers didn’t necessarily feel the same way. They also realized that their customers’ data teams have different maturity levels—and therefore varying needs.

Meetings 52

Meetings Communication Marketing 52

Hubspot Sales

APRIL 5, 2018

Instacart/Seamless - This takes us back to the theme of “hatred toward pants.” We decided we’d rather pay someone to pick up and deliver our groceries, so we have services like Instacart and Seamless. Third, rethink what you bring to the table for your customers and your company. Take time to research and customize everything.

B2C 89

B2C B2B Software Software 89

Nutshell

AUGUST 11, 2020

A brand’s website or ads should be optimized in such a way that they help potential customers find solutions to their problems—quickly. Succinct, bold headers are easier to focus on and leave plenty of space for the call-to-action button to shine, which is ultimately what you want potential customers to click on. Find out here.

Digitalization 127

Digitalization Marketing Decision-making Software 127

Zendesk

JANUARY 4, 2022

For support agents, organizing and triaging customer requests from various channels is already a challenge. The best way to beat the odds and consistently provide your customers with quick and effective responses? Ticketing software serves as a hub for responses, streamlining communication between agents and customers.

Prioritization 98

Prioritization Software Software Manufacturing 98

Hubspot Sales

NOVEMBER 11, 2021

The network boasts an impressive list of alumni — including Instacart, Coinbase, Flexport, and GitLab. In most cases, you'll also need to have existing customers or a significant base that you can convincingly demonstrate will buy from you.

Investors 111

Investors Finance Value Proposition Profitability 111