Zendesk

FEBRUARY 12, 2024

Workforce engagement management is key to not only meeting, but exceeding customer expectations. By automatically assessing support using AI to pinpoint and fix gaps, AutoQA gives businesses 100 percent coverage of their customer conversations and a clear view of opportunities to improve, while removing the burden of manual review.”

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

Zendesk

JULY 26, 2023

Founded in 1875, Liberty London has long served those who appreciate the finer things in life: beautiful fabrics, high-end housewares, fashion, and more. Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels.

Retail 52

Retail Digitalization Communication 52

Zendesk

MAY 30, 2023

Boasting capabilities to gauge intent, language and sentiment, provide a summary of conversation, and make suggestions for macros, it represents the future of AI-assisted customer service. “We Through our partnership with OpenAI , generative AI helps agents and customers arrive at a resolution faster.

Retail 52

Retail Profitability Management Organization 52

Zendesk

JULY 12, 2023

Mishra contends that one of the most powerful applications for AI will be in helping businesses make use of the mountains of customer data they already have but struggle to process. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

Zendesk

MAY 4, 2023

I’m attending in person on May 10 in San Francisco, and I’m excited to learn more about where the customer experience is heading. Well, I mean, first, just to be in person with our customers. There’ll be a lot of really cool opportunities to connect with people and talk about how Zendesk has impacted their customer experiences.

Customer Experience 96

Customer Experience Facilitation Meetings Digitalization 96

Zendesk

MAY 18, 2023

This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. Zendesk Relate is also where we share our vision for where customer experience is headed, based on our research and trends in the market.

Retail 52

Retail Digitalization Customer Experience Decision-making 52

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling. HYPERGROWTH 2020 London.

Sales 124

Sales B2B Leadership Software 124