MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Implementing strategies AI can assist in project and resource management.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Account Management Skills

JULY 27, 2021

In this episode, Phil Cookson and I talk about the current trends in the creative agency recruitment space. We talk about why agencies are struggling to hire right now, what they need to do differently to attract the right people, how the market is evolving. This programme is all about building confidence for account managers.

Account Management 52

Account Management Decision-making Management Marketing 52

Account Management Skills

JANUARY 25, 2022

It’s particularly useful for you if you want to know why clients typically pitch out for business, procurement’s role in the whole pitching process, how the brief is developed and some insight into how the final decision is made. There are also some shared examples of where agencies have performed particularly well in the pitch process.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Management Skills

APRIL 20, 2021

This is the top 10 tips to be successful in agency account management. So this episode is highlighting all of the top tips that are going to help you in your role. She’s dealt with hundreds of agencies through her time. And she said, good account management makes everything run smoothly. Transcript: 00:48.

Account Management 52

Account Management Management Procurement Decision-making 52

Account Management Skills

MARCH 2, 2021

Throughout her career she’s managed many different agencies and so is in a very good position to provide the ‘client side’ perspective on how agencies manage her business. Why you need to understand the role and associated pressures of your client. * So welcome. And who you help?

Marketing 52

Marketing Account Management Meetings Media 52

Account Management Skills

MAY 4, 2021

This episode is for you if you’re interested in the role of account management within an app development company. He shared: his experience of working in an app development agency. what he believes makes a successful account manager in his agency. the typical types of projects he gets to work on.

Account Management 52

Account Management Management Banking Insurance 52

Account Management Skills

JANUARY 11, 2022

Business growth consultant, Chris Merrington , shares some golden nuggets of advice about how agencies can be more commercially savvy. Now a lot of people listening to this will know who Chris is because he’s very well known in the agency industry. And I’ve worked with 150 agencies over the past 18 years.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Account Manager Tips

JULY 27, 2020

Which means as an account manager, you’ve got to rely on instincts (and maybe a little prayer). You can’t run an account management team like that, let alone a business. And you’ve got to put those systems in place for information, planning, and control to deliver a consistent account management experience for your clients.

Account Management 130

Account Management Business Growth Management Account Planning 130

Strategic Communications

MAY 2, 2023

Isabel Ludick has had similar experience in using social media to help promote Excited Cats, a cat information blog, in her role as director of marketing. Excited Cats, says communications and marketing manager Crystal Uys, uses “paid advertising on Facebook and Instagram. There are different pathways used by B2B and B2C companies.

Media 52

Media Marketing Advertising B2C 52

Apptivo

SEPTEMBER 13, 2023

Maximizing Your Sales with B2B CRM Why not consider the age of automation, where everything from household chores to colossal construction projects can be efficiently managed? As a result, they play a critical role in improving sales success and fostering client connections. Take, for example, a real estate agency.

CRM 52

CRM Sales Decision-making Software 52

Red Star Kim

SEPTEMBER 26, 2023

Other firms will have these roles integrated. Role in direct client contact? increasingly M&BD professionals play a part on the front line of client contact for example, as account managers) Client concentration? In this case, account managers liaise with the fee-earners. From within or beyond professional services?)

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Envisio

OCTOBER 25, 2023

An educational institution’s strategic plan plays a pivotal role in guiding positive, sustainable, inclusive, and student-focused growth. All of this input played a crucial role in shaping the College’s Equity-Centered Strategic Plan. The “Gallaudet Promise” is the university’s strategic focus built around five action areas: 1.

Innovation 52

Innovation Government Stakeholders Onboarding 52

Apptivo

JULY 28, 2023

What is an email response management system (ERMS)? Benefits of an Email Response Management System 3. Features of Email Management Response Systems 5. What is an email response management system (ERMS)? Furthermore, an ERMS provides significant insights into team performance and individual contributions to managers.

Management 52

Management Prioritization CRM Software 52

Red Star Kim

FEBRUARY 6, 2023

Vuture – his first martech contribution in the digital marketing space – is a recognised and trusted system for many professional services firms. Data is the lifeblood of both traditional and digital marketing. So one-off projects and licencing options are available. Hooray to that! Onboarding was rapid.

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Planview

JANUARY 14, 2016

Digital Financial Innovation Is The Antidote To Disruption. About the report : “Digital financial innovation has finally taken off, propelled by disruptors and incumbents racing to find ever new ways to serve digitally empowered customers. About the report : “Digital innovation is both art and science.

Financial Services 63

Financial Services Innovation Digitalization Banking 63

Nutshell

JUNE 5, 2020

After finishing the comic, 100 copies were rushed to T-Mobile and its agencies of record, and the rest, as they say, is history. After identifying her ideal customer profile, which was mainly procurement managers at heavy engineering companies, Oakley and his team attended exhibitions to build a list of leads. I doubt it.

Procurement 96

Procurement Value Proposition B2B Decision-making 96

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. Kate Vines 00:59 Thank you.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Zendesk

MARCH 7, 2023

Each one of us is different and therefore has a unique role and mission. In 2022, Whitney was the AMER lead for Mosaic, and this year, she is stepping into a global leadership role for the employee community. After that, I worked as a marketing consultant for an agency, and there I really fell in love with marketing.”

Leadership 52

Leadership Marketing Meetings Future of Work 52

Red Star Kim

DECEMBER 9, 2022

I regularly scan the market for examples of great marketing and business development – and I use case studies in workshops and training (not least the “Managing and Marketing a Profitable your Surveyors’ Practice” I present regularly for MBL). The challenge. The campaign. JLL – Future of Work Survey 2022. There is also a series of videos.

Leadership 26

Leadership Marketing Future of Work Profitability 26

PandaDoc

OCTOBER 3, 2023

Virtual selling, role evolution, ethical practices, and immersive technologies will also emerge. Sales enablement software remains vital for managing sales activities efficiently. Manage your sales activities twice as fast Increase your close rate by 36% wuth PandaDoc. However, human judgment and oversight will remain essential.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

CMOE

MAY 28, 2021

And as more and more information is digitized, security liabilities increase. Healthcare regulations are managed by several state and federal agencies (Centers for Disease Control and Prevention, Department of Health and Human Services, the Center for Medicare and Medicaid Services, etc.). Healthcare regulations.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52

Account Management Skills

JUNE 22, 2021

They work with entrepreneurs, business leaders and employees and they’ve done a lot of work with agencies and agency owners particularly. They share some really powerful insights and tips, not only how personal branding works for agency owners, but also how it can benefit agency account managers. Ryan 03:06.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

Hubspot Sales

AUGUST 12, 2020

Legacy salespeople focus their energy on “checking the boxes” their sales manager laid out for them instead of listening to the buyer and supporting them through the purchasing process. This context could be the buyer’s industry, role, interests, or common connections. How does your firm manage social media?

Sales 139

Sales Decision-making Healthcare Value Proposition 139

Insightly

JUNE 13, 2023

Decide if you are ready for your next position It’s not always easy to know when you are ‘finished’ with a current role. Are you excited about or dreading upcoming projects? Are you still working on the same primary tasks and projects? If your role has already moved beyond what it was, you are likely due for a new position.

Marketing 98

Marketing Remote Working Decision-making Meetings 98

Account Management Skills

JULY 17, 2023

Welcome to episode 90, which is for you if you’d like to know what a non-billable CSD does in an agency. Roy Murphy from Synthetic is going to provide an update on the current AI landscape, how brands & agencies are using AI, ethical considerations and challenges and we’ll be sharing some specific use cases for account managers.

Account Management 52

Account Management Meetings Management Digitalization 52

Red Star Kim

JUNE 27, 2023

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. Take time to scope Scoping is a key aspect of project management.

Leadership 130

Leadership Management Stakeholders Communication 130

Account Management Skills

FEBRUARY 6, 2023

My guest is Mark Sainthill, an agency M&A expert. If you’re an agency owner, you’re thinking about selling either now or at some point in the future, Mark talked about the main things you need to consider if you want to sell and why market conditions and timing are really key. Welcome to Episode 80.

Acquisition 52

Acquisition Finance e-Learning Advertising 52

SmartKarrot

MAY 26, 2021

Role: Director of Customer Success, Federal Location: Tysons Corner, VA, US Organization: ID.me As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Apply here: [link] Role: Sr. Meet team revenue targets for renewals and growth.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

Hubspot Sales

MAY 3, 2024

Nearly 90% have more time to spend on the most impactful parts of their role. I think that would be helpful for newer businesses just getting started in, dare I say it… “the digital realm.” Buffer and I go way back to when I first dipped my toes into digital marketing. The result? In 2017, I started a blog in my spare time.

Small Business 58

Small Business Media Co-Creation Publishing 58

SmartKarrot

AUGUST 7, 2020

Role: Customer Success Manager Location: Chandler, AZ, US Organization: Keap In this role at Keap, You will be the key point of contact for the customers. Apply here: [link] Role: Customer Success Manager Location: London, UK Organization: SmartVault Corporation In this role, You will be responsible for onboarding and adoption.

Customer Success 10

Customer Success Onboarding Digitalization Organization 10

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. Develop and advise on best practices in change management, and identify opportunities for continuous improvement. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

Account Management Skills

OCTOBER 4, 2021

He’s the author of the must read book for anyone in agency account management, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer account managers doing more with much less experience. and why often the work of great account management isn’t recognised. Jenny 02:33.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

SmartKarrot

APRIL 14, 2021

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Manage key customer relationships to drive retention and organic growth opportunities.

Customer Success 10

Customer Success Customer Experience Leadership Onboarding 10

Account Management Skills

MARCH 23, 2021

This episode is for you if you’re working for a creative/digital agency and are thinking about becoming an agency owner. It’s also one to listen to if you’re in a planning role (sometimes referred to an agency strategist) or are wondering whether your talents might be suited to this role.

Account Management 52

Account Management Banking Advertising Profitability 52

Account Management Skills

MAY 25, 2021

In this episode, I chat to Matt and Emma in the account management team at Purpose Media. They’ve shared with us their tips and insights into their role. And they’ve shared: – how they approach client management. Matt is a senior account manager there, and Emma is an account manager. Jenny 01:11.

Account Management 52

Account Management Management Digital Transformation Digitalization 52