Customer Think
MARCH 29, 2024
Integrating a customer relationship management (CRM) system with QuickBooks, an accounting solution, can greatly benefit small and medium-sized businesses (SMBs). The integration can provide a centralized platform to manage customer relationships and sales processes, track expenses and generate financial reports.
Revegy
MARCH 29, 2024
In today’s competitive business landscape, optimizing sales processes is essential for driving revenue and sustaining success. Sales enablement software offers a strategic advantage by empowering businesses to streamline operations, track performance, and make data-driven decisions. However, with a myriad of options available, finding the right solution can be daunting.
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SBI Growth
MARCH 29, 2024
The marketing engine is a crucial part of a B2B organization’s branding and pipeline. While CMOs invest heavily into enhancing the customer experience and moving prospects down the funnel, their spending is often scrutinized by other functions, questioning marketing’s contribution to the company’s revenue. As a result, CMOs frequently find themselves defending their investments and share of funding.
Customer Think
MARCH 29, 2024
After writing a good number of times about how to responsibly use AI, especially generative AI and how to find the first use cases and right models to work with, it is now time to have a deeper look into making sense of the whole AI story again.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
ClearPoint Strategy
MARCH 29, 2024
Gain insights on the latest trends shaping the healthcare industry, and how strategic planning, quality improvement, and innovative technology help to navigate it.
Customer Think
MARCH 29, 2024
Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned the difference between return on investment (ROI) and return on experience (ROE).
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
MDI Training
MARCH 29, 2024
Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? Click below to access our AI-generated audio version: Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On June 29, 2023, around 85 participants gathered at the Casino Baden to participate in a team-building event for Boehringer Ingelheim RCV under the management of Csilla Ponner.
Customer Think
MARCH 29, 2024
For more than a decade, the ROI of Customer Experience has been discussed, with very few case studies or quantified examples of the growth and profit opportunity that Customer Journey transformation holds that C-Suites should be evaluating.
Help Scout
MARCH 29, 2024
Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.
Customer Think
MARCH 29, 2024
In global business process outsourcing (BPO), the Philippines has long been heralded as a beacon of efficiency and cost-effectiveness, particularly in customer service outsourcing. While the initial lure for many organizations has been the substantial cost savings associated with outsourcing to the Southeast Asian BPO powerhouse nation, a paradigm shift is underway.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Planview
MARCH 29, 2024
Traditional engineering metrics drive efficiency, not effectiveness Engineering leaders are under increasing pressure to deliver more value, but many struggle to make impactful change. One reason for the difficulty is the lack of integrated, contextual data. Traditional engineering tools measure productivity and quality using metrics like cycle time, number of bugs fixed, release frequency, response time, and predictability.
Customer Think
MARCH 29, 2024
While customer surveys have become a standard part of nearly every transaction, most surveys fail to engage; even worse, they fail to collect reliable data. Wondering how to improve customer satisfaction surveys and get yours to stand out? Read on for the biggest survey mistakes and solutions to common survey problems.
Customer Think
MARCH 29, 2024
Innovations facilitate deployment of multi-channel enterprise-grade generative answering
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