Red Star Kim

OCTOBER 13, 2023

The discussion was wide ranging and included: Strategy and commercial knowledge Decision-making processes and governance Science and art of building relationships Know your client – internal and external Becoming a Trusted adviser – consulting and advisory skills Be evidence-based – back everything up with data (and who owns and manages it) Rise of (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Account Manager Tips

AUGUST 14, 2022

Emotional intelligence 6. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations. That's why emotional intelligence is an essential skill. Related courses: Empathy & Emotional Intelligence at Work. Emotional Intelligence at Work.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Sales Gravy

JUNE 30, 2023

In this podcast, Mike Cabot and Jeb Blount discuss the challenges of sales in the current climate, including the impact of technology and the need for emotional intelligence when dealing with analytical stakeholders. They also emphasize the importance of celebrating small victories and providing feedback to improve performance.

Emotional Intelligence 79

Emotional Intelligence Stakeholders Innovation Sales Technology 79

Vantage Partners

SEPTEMBER 12, 2023

The leader of self is self-aware, possessing emotional intelligence, demonstrating trustworthiness, and building one’s resilience for the turbulent voyage of leading through accelerating change. The leader of others leads teams and drives performance by communicating in ways that motivates, inspires, and builds trust.

Leadership 64

Leadership Emotional Intelligence Suppliers Stakeholders 64

Red Star Kim

NOVEMBER 2, 2022

Consider the change process from the individual’s (emotional) and organisation’s (rational) perspectives and consider the behaviour changes required. Plan the change process carefully – including stakeholder communication at every stage. Listen carefully to what people say – and validate their emotions and views.

Communication 130

Communication Management Stakeholders Emotional Intelligence 130

Arpedio

JANUARY 5, 2024

The Role of Emotional Intelligence in Sales Relationships Emotional Intelligence (EI) is crucial in sales, acting as a bridge between understanding customer needs and responding to them effectively.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

MDI Training

JANUARY 29, 2024

Emotional Intelligence (EI): Understanding and managing one’s own emotions and the emotions of others is a crucial aspect of effective leadership. Developing authentic relationships with team members, stakeholders, and partners requires interpersonal skills, social awareness, and the ability to connect personally.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Red Star Kim

OCTOBER 24, 2022

Some used the DMU (see introductory video on DMUs ) and the stakeholder matrix for targeting. Client perspective – empathy and emotional intelligence (kimtasso.com). Portfolio management. One delegate was struck by my fun use of dinosaurs in portfolio management. selling legal services with storytelling (kimtasso.com).

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Arpedio

OCTOBER 17, 2023

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. Relationship Mapping & Org Chart Manage internal and external relationships with key stakeholders.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

SmartKarrot

MAY 30, 2023

For us, a person’s understanding of others, emotional intelligence, love of working through problems, and positivity are paramount. You will form close ties with important users and stakeholders in this capacity, manage a number of accounts across EMEA, and develop and carry out growth plans.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

Hubspot Sales

APRIL 13, 2022

If you're looking to strengthen your emotional intelligence with your prospects and leads, this is the way to do it. Check-in with your family , friends, and other non-work stakeholders in your life. Commit to mentoring new reps. Are you showing up for them or is your work standing in the way?

Emotional Intelligence 84

Emotional Intelligence CRM Meetings Publishing 84

Cosawi

FEBRUARY 22, 2023

As the situation becomes complex and the stakeholders and team more diverse, KAM leaders need to leverage more of the people styles, such as coaching, involving and aligning. Evidence for a collective intelligence factor in the performance of human groups. Can you assess your own emotional intelligence? Burckle, M. &

Innovation 52

Innovation Leadership Emotional Intelligence Stakeholders 52

Hubspot Sales

APRIL 4, 2023

For instance, you may work cross-functionally with different departments or have multiple stakeholders to manage. It also provides an opportunity to highlight your problem-solving abilities, leadership qualities, and emotional intelligence. Describe a time when you worked within a cross-functional team to complete a project.

Supply Chain 102

Supply Chain Leadership Construction Artificial Intelligence 102

SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Use facilitation and industry knowledge to bring stakeholders together within the client to help them visualise and align goals/metrics.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

CMOE

MARCH 31, 2023

How the team works together determines the ability of the team, department, and organization to deliver results and create value for all stakeholders. Display empathy—an essential element of emotional intelligence —to connect with team members and ensure you take the time to understand their viewpoints.

Brainstorming 52

Brainstorming Emotional Intelligence Decision-making Communication 52

Red Star Kim

OCTOBER 18, 2022

She summarises the key emerging ideas in the context of strategy as transient competition, long term orientation, focus on customers, need for a higher purpose and building alliances amongst stakeholders. The metaphor for an organization is seen as a living or complex adaptive system rather than the mechanistic sum of its parts.

Organization 130

Organization Innovation Leadership Management 130

Janek Performance Group: Account Planning

JULY 13, 2021

A strategic account manager works at cultivating relationships with the stakeholders of their accounts portfolio. Interpersonal skills and social/emotional intelligence are also a given. Who are the stakeholders involved in purchasing decisions with your company’s products? They monitor the situation of each client.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

CMOE

MAY 29, 2019

Use your emotional intelligence, consider the coachee’s needs, and convey support in your own way. If the plan is adopted and the coachee commits to seeing it through, how will the coachee and key stakeholders benefit? This can be especially hard for highly results-focused, demanding leaders because support feels “soft.”

Emotional Intelligence 40

Emotional Intelligence Construction Decision-making Stakeholders 40

SuperOffice

FEBRUARY 1, 2021

Prospects might not get approval from stakeholders, or have to pitch your product or service to multiple decision-makers on their team. How do you plan on pitching this to your stakeholders? Use your emotional intelligence to understand how your prospect feels when they’re talking about their pain points.

Sales 62

Sales Decision-making Emotional Intelligence Stakeholders 62

PandaDoc

MAY 28, 2024

The VP thinks the solution is perfect and gets approval from all stakeholders. Truly understanding client needs requires active listening and emotional intelligence. Eventually, they present a tailored solution using document management software to reduce the burden on IT. Empathy is at the core of consultative selling.

Sales 52

Sales e-Learning Healthcare Software 52

PandaDoc

APRIL 24, 2023

A successful leader also has excellent people skills and emotional intelligence, meaning they know how to get the best out of their sales teams. Bring in the stakeholders By involving the relevant stakeholders in developing your sales enablement strategy, it’s easier to attain buy-in and break down departmental silos.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

OCTOBER 10, 2022

Goals include improved communication, opportunities for development and growth, rewarding stakeholders, commitment to revenue, and achieving objectives. This can include self-service platforms, automation, customer intelligence, and more. Measuring goals is necessary to see if the processes and technology meet the desired standards.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

Account Management Skills

MARCH 2, 2021

I think emotional intelligence, it’s a really, really good point, Jenny and I also think it is about being genuine and being honest, because I’ve also worked with account managers who I’d say are quite fake, who kind of almost pretend to be your best friend. And the MD of the agency jumped up and answered it for me.

Marketing 52

Marketing Account Management Meetings Media 52