Conversational CX: The next big thing for the Next Normal
Freshworks
NOVEMBER 12, 2020
The change is already upon us. As the business world was just getting the contours of the infinitely evasive nature of the millennial customer, the real world changed. As the order changes, so does the customer. . Customers are keeping in touch with brands through newer mediums. Hence the question: What has changed? .
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